image.canon downloader 2_1_02 won't install

ameridan — Tue, 07 Oct 2025 14:21:11 GMT

I've been connecting my SX620HS wifi camera for years with image.canon, but now I'm being forced to upgrade the app, which won't install. error code 1001: installUtilLib.dll: unknown error. I'm on Windows 10 22H2 and unable to access my uploaded photos. Please help.

Re: image.canon downloader 2_1_02 won't install

NatalyaP — Wed, 08 Oct 2025 21:48:42 GMT

Greetings ameridan,

Let's check to see if you are able to set up the image.canon service through the mobile app. You may click on the following link to view steps on how to connect your camera.

https://image.canon/st/en/get-connected.html?model=32C3

The link will also provide steps on how to connect the camera to the image.canon service using the image.canon website. It is not necessary to install any software application onto your computer.

In case you are still experiencing issues, then please reach out to our phone support team at 1-800-652-2666, Monday through Friday between 9:00 am to 6:00 pm ET.

topic image.canon downloader 2_1_02 won't install in Camera Software

image.canon downloader 2_1_02 won't install

Re: image.canon downloader 2_1_02 won't install