https://community.usa.canon.com/t5/Camera-Software/Can-t-reset-Myid-canon-to-connect-PowerShot-SX720-HS-to-Camera/m-p/569853#M24057 <P>Nope, same error even on desktop computer. this is very frustrating.&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-09-30 Canon error.jpg" style="width: 703px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/70406i51C4EF1AFB8697B7/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-09-30 Canon error.jpg" alt="Screenshot 2025-09-30 Canon error.jpg" /></span></P> Tue, 30 Sep 2025 14:18:24 GMT Amyw717 2025-09-30T14:18:24Z https://community.usa.canon.com/t5/Camera-Software/Can-t-reset-Myid-canon-to-connect-PowerShot-SX720-HS-to-Camera/m-p/569801#M24055 <P>I am trying to connect my canon sx720hs to the cannon connect app on my phone which I’ve done many times. It’s asking me to login, I hit the reset password account and it keeps giving me a screen that says “error there’s been a problem”</P> <P>I need to be able to connect my Camera to my cell phone wirelessly via the app like I’ve done many times before. I have attached a screenshot</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0382.png" style="width: 1206px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/70395i4ADAC033DD549AB1/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0382.png" alt="IMG_0382.png" /></span></P> <P> </P> Tue, 30 Sep 2025 13:38:23 GMT https://community.usa.canon.com/t5/Camera-Software/Can-t-reset-Myid-canon-to-connect-PowerShot-SX720-HS-to-Camera/m-p/569801#M24055 Amyw717 2025-09-30T13:38:23Z https://community.usa.canon.com/t5/Camera-Software/Can-t-reset-Myid-canon-to-connect-PowerShot-SX720-HS-to-Camera/m-p/569802#M24056 <P>Greetings,&nbsp;</P> <P>For clarification do you already have a Canon ID, and have just forgotten your password?</P> <P>Try logging in from a PC.&nbsp;&nbsp;<A href="https://myid.canon/" target="_blank">https://myid.canon/</A></P> Tue, 30 Sep 2025 03:25:38 GMT https://community.usa.canon.com/t5/Camera-Software/Can-t-reset-Myid-canon-to-connect-PowerShot-SX720-HS-to-Camera/m-p/569802#M24056 shadowsports 2025-09-30T03:25:38Z https://community.usa.canon.com/t5/Camera-Software/Can-t-reset-Myid-canon-to-connect-PowerShot-SX720-HS-to-Camera/m-p/569853#M24057 <P>Nope, same error even on desktop computer. this is very frustrating.&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2025-09-30 Canon error.jpg" style="width: 703px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/70406i51C4EF1AFB8697B7/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2025-09-30 Canon error.jpg" alt="Screenshot 2025-09-30 Canon error.jpg" /></span></P> Tue, 30 Sep 2025 14:18:24 GMT https://community.usa.canon.com/t5/Camera-Software/Can-t-reset-Myid-canon-to-connect-PowerShot-SX720-HS-to-Camera/m-p/569853#M24057 Amyw717 2025-09-30T14:18:24Z