topic DPP 4 Crashing when saving to camera's memory card in Camera Software

DPP 4 Crashing when saving to camera's memory card

valleserrano — Mon, 01 Sep 2025 20:51:05 GMT

Hello,

I just installed DPP 4.0 and I am having issues when trying to save pictures on the camera's memory card. When I set the option to save on my computer, it works all fine, but when I set it (on EOS utility) to save on both computer and camera's memory card, it crashes : EOS utility says "Connexion has been lost" and quits. DPP remains opened but with no connexion.

Has anyone had this problem ?

My camera is a CANON EOS 5D MARK IV, I am using DPP 4.19.31.0 on Mac OS Sequoia 15.6.1 (M1).
I have been having trouble with Lightroom too.

Thanks!

Re: DPP 4 Crashing when saving to camera's memory card

shadowsports — Mon, 01 Sep 2025 21:27:41 GMT

Greetings,

What you are trying to do is not allowed / supported. I would suggest that you not use your camera's storage as a repository for images. Keep one copy on your PC, another on your mobile device and ideally one copy on removable storage or in the cloud.

Re: DPP 4 Crashing when saving to camera's memory card

normadel — Mon, 01 Sep 2025 22:42:54 GMT

The option on EOS Utility is to choose where pictures you are TAKING go. If you are working in DPP you save to some storage location, not back to the camera.

Re: DPP 4 Crashing when saving to camera's memory card

valleserrano — Tue, 02 Sep 2025 07:01:58 GMT

I am surprised because in EOS utility the parameter exists, allowing to save to the computer, to the camera's storage, or both.

I have been doing this using Lightroom or Capture One for years. I save the picture on my camera to check them directly after I shot it, and I save it to the computer to check the pictures with my clients (+ rename the files).

So I understand it is not a feature of DPP 4 ?

Re: DPP 4 Crashing when saving to camera's memory card

normadel — Tue, 02 Sep 2025 15:54:43 GMT

Don't know why you are surprised. The parameter exists to do just as stated, not what you want.

Not sure what your second paragraph is saying. Yes, you check right after you shoot. THEN you can move photos to your computer to work on them. If DPP or Lightroom lets you do the moving from the camera to computer, wonderful. But moving photos BACK to the camera is an odd workflow and pointless anyway.

Re: DPP 4 Crashing when saving to camera's memory card

shadowsports — Tue, 02 Sep 2025 16:23:42 GMT

Greetings,

What wasn't apparent in his initial post was that he was using live view shooting tethering to a PC.

To Normadel's point, he's right about not saving edited photos back to the camera's storage media. This is not a supported workflow, even for jpegs.

Re: DPP 4 Crashing when saving to camera's memory card

valleserrano — Wed, 03 Sep 2025 07:02:48 GMT

Hello,

Sorry if I was not precise enough. Here is the workflow I am used to :

- I connect my camera to my computer
- I shoot the pictures using my camera
- I need the pictures to be directly viewable on my camera and my computer
- On my camera, I delete the pictures I don't want
- On my camera, I view the pictures I did not delete with my client, rename them, and save them to my computer to edit them further on. I don't need them to be saved back to my camera with the new archive file.

Is this possible with DPP4 ?
So far I managed the pictures to be viewable on my computer but they don't appear on my camera

Thanks for your time