topic Re: Camera connect to download videos Options in Camera Software

Camera connect to download videos Options

Jenna1 — Fri, 08 Dec 2017 08:09:54 GMT

Hi! When I record videos I am unable to transfer them to my iPhone through camera connect. I wanted to know if there's any way to download the videos through camera connect on to my phone. Any tips would be appreciated. I am not sure if the video is too large for the phone.

My camera is the Power Shot G7X

Re: Camera connect to download videos Options

Waddizzle — Fri, 08 Dec 2017 11:30:54 GMT

Never tried to use it, but I would think that you would not to download directly into the phone, but rather to a web service, where it can accessed by you and others.

Re: Camera connect to download videos Options

SamanthaW — Tue, 08 Jul 2025 16:01:34 GMT

Hi there!

This is typically a limitation of the phone's software. Most phones cannot handle/read the file types, so it might be worth checking with your phone maker to see if they can provide further guidance!

Hope this helps!

Re: Camera connect to download videos Options

shadowsports — Tue, 08 Jul 2025 16:20:13 GMT

Greetings,

Your G7x supports .MP4 / h264 format. These files are supported under iOS natively, but cannot be imported directly using Canon Connect.

Please see this link and expand the Additional Screenshots section for release notes.

Canon Camera Connect on the App Store https://share.google/IovulFmt7O21RfOju

So unfortunately putting movies on your phone requires an additional step. Once they are in your iCloud account you can view them and share them from your device.