topic Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia? in Camera Software

Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Mon, 16 Jun 2025 23:56:00 GMT

So far as I can tell, it's impossible to pair an R7 to a Mac because the EOS utility is ancient. A Canon "product expert" posted in 2023 that Canon was working on it. It's mid-2025.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

kvbarkley — Tue, 17 Jun 2025 00:56:09 GMT

Because Canon's software development has never been stellar, especially for Mac's.

Generally, you don't need extra software anyway. What do you mean by "pairing" an R7?

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Waddizzle — Tue, 17 Jun 2025 01:28:19 GMT

“ So far as I can tell, it's impossible to pair an R7 to a Mac because the EOS utility is ancient. A Canon "product expert" posted in 2023 that Canon was working on it. It's mid-2025. “

Sequoia was released in 2024, not 2023.

Apple has released major updates about every six weeks since the initial release, reportedly to fix bugs and update security. Every major update released has seen Canon apps stop working.

This has been going on for many years. The other major camera manufacturers have similar issues with Apple.

Just as soon as Canon fixes it, Apple releases an update that breaks it again. Most Mac users seem to use card readers.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Waddizzle — Tue, 17 Jun 2025 01:37:20 GMT

To answer your question. The latest Canon release for Sequoia was April 2025.

The most recent Sequoia update was last week. Sequoia 15.5, I believe.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 05:48:11 GMT

I just downloaded what was on Canon’s US site today and it wouldn’t function.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Waddizzle — Tue, 17 Jun 2025 10:24:54 GMT

“ I just downloaded what was on Canon’s US site today and it wouldn’t function.“

First and foremost, I don’t speak for Canon. And, this is a social media platform, not Canon Sales or Service.

What version of Sequoia are you running? There have been at least two updates to Sequoia (15.4 and 15.5) since Canon released an update on April 1.

Judging by release dates, EOS 3.19.0 seems to have targeted Sequoia 15.3.#, which was released Jan 27.

Apple has released v15.4 on March 31, and beta release v15.5 on May 12. These releases appear to be too recent to be supported by the latest release from Canon. see release dates at the link below.

https://en.m.wikipedia.org/wiki/MacOS_Sequoia

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

jrhoffman75 — Tue, 17 Jun 2025 12:41:25 GMT

@Menckenite wrote:

I just downloaded what was on Canon’s US site today and it wouldn’t function.

Do you have the appropriate Permissions enabled?

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

johnrmoyer — Tue, 17 Jun 2025 14:36:02 GMT

@Menckenite wrote:

So far as I can tell, it's impossible to pair an R7 to a Mac because the EOS utility is ancient. A Canon "product expert" posted in 2023 that Canon was working on it. It's mid-2025.

I do not know what you mean by "pair".

EOS utility 3.19.0.12 works for me on MacOS Sequoia 15.5 on a 2019 iMac. I am able to set the time on the camera from the computer. I am able to change the IPTC information on the camera. I am able to do remote live view photography.

I am also able to use macOS "Image Capture" to view the photos stored in the camera.

I am not a product expert, but only a user.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 15:18:39 GMT

The utility would not open. Beachball and “not responding.” It's clearly software incompatible with the OS.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 15:25:37 GMT

I agree, especially about Macs. You are supposed to be able to pair the R7 to Canon software on a Mac as you can to an iPhone, allowing for wireless file transfer, for instance.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 15:15:28 GMT

This is what I find on Canon USA support for R7 now.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 15:17:34 GMT

That's under R6, but under R7 it's 3.16.11. March 30, 2023.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 15:20:10 GMT

Then if 3.19.0.12 works with R7, it would be nice if Canon posted it with the R7 software.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 15:24:16 GMT

You can see what Canon recommends for the Mac on the USA site: 3.16.11.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 15:28:24 GMT

I don't know where you are finding 3.19. This is what Canon has on it's USA site for R6 support.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

jrhoffman75 — Tue, 17 Jun 2025 15:32:43 GMT

@Menckenite wrote:

You can see what Canon recommends for the Mac on the USA site: 3.16.11.

Maybe you have a browser problem.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

jrhoffman75 — Tue, 17 Jun 2025 15:34:28 GMT

@Menckenite wrote:

I don't know where you are finding 3.19. This is what Canon has on it's USA site for R6 support.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 15:43:52 GMT

Here's the issue, with aid from Canon telephone support. While the Canon site says it has detected the Mac, it did not detect the OS, so I had to selected it from the second pull-down menu. After I saw that the Mac was detected I didn't even notice the specific OS menu because it is incredibly rare for a site that recognizes the computer not to also recognize the running OS. The tech called it "operator error," but I call it "less than sterling software engineering by Canon." We can agree to disagree. Yes, 3.19 now appears and I'm installing it.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 15:45:53 GMT

I use Canon's "pairing" terminology, which is standard.

Re: Why hasn't Canon updated the EOS Utility software to work with Mac Sequoia?

Menckenite — Tue, 17 Jun 2025 16:05:06 GMT

In the end, with EOS Utility 3.19.0 I tried pairing the camera to the Mac a half-dozen times on the same wifi network and it failed each time, so I won't spend another minute thinking about it.