topic Re: Eos Utility does not launch Eos Utility 3 in Camera Software

Eos Utility does not launch Eos Utility 3

seomanakasimon — Fri, 05 Jun 2020 13:31:29 GMT

Eos Utility (euw3.12.10-installer)
Does Not launch Eos Utility 3
when i connect my 6D or 80D windows is reporting the connection .
But Eos Utility does not respond in any way.

W10 V1909
Troubles startet after the w10 update or EU update, I can't tell.

I don't have AVG so don't bother mentioning.

Re: Eos Utility does not launch Eos Utility 3

jrhoffman75 — Fri, 05 Jun 2020 14:05:45 GMT

Check this setting.

Re: Eos Utility does not launch Eos Utility 3

shadowsports — Fri, 05 Jun 2020 14:12:45 GMT

Greetings,

Is the EOS Utility runnng in the System Tray?

LoL... John and I posted at the same time.

Re: Eos Utility does not launch Eos Utility 3

Waddizzle — Fri, 05 Jun 2020 17:15:45 GMT

@seomanakasimon wrote:
Eos Utility (euw3.12.10-installer)
Does Not launch Eos Utility 3
when i connect my 6D or 80D windows is reporting the connection .
But Eos Utility does not respond in any way.
W10 V1909
Troubles startet after the w10 update or EU update, I can't tell.

I don't have AVG so don't bother mentioning.

Go into the C: Drive and manually start the EOS Utility 3. For whatever reason, there is no icon created for it in the Start Menu. Once you start it up the first time, it should automatically start every time.

Whatever you do, DO NOT start changing Windows 10 startup settings. There is an EOS Launcher Service, which John is highlighting above. The EOS Launcher detects your camera, and launches the appropriate program for your camera, EOS 2 or EOS 3.

Re: Eos Utility does not launch Eos Utility 3

seomanakasimon — Sat, 06 Jun 2020 12:27:40 GMT

Thanx for the responces.

Yes the EOS Utility is runnng in the System Tray!
But it is not behaving like i think it should.

Open results in a window with some funny uninformative window called the utility launcher.
Quit: does nothing. I have to kill the launcher inside the taskmanager

Klicking on the 'start automaticly .... .. .. bla bla' or 'do not start .. .. bla bla'does make no difference

Klicking on survey also does nothing.

So the launcher is as responsive a rock.

Running Eos Utility 3 is working normaly but the laucher is not
and sadly running Eos Utility 3 once did not solve the problem.

Some (canon support for one) is talking about not installing Eos Utility 2. But How?
If i run the installer it installs 5 programs/services.
I don't have any maens to select or unselect the installer.
(why on earth don't the use a normal installer : ( )

Re: Eos Utility does not launch Eos Utility 3

jrhoffman75 — Sat, 06 Jun 2020 12:47:55 GMT

If I read correctly you can manually start EOSU3 and it works OK?

Since the folks who responded have EOSU installed on W10 machines and it works properly means there is not an app problem per se; you do have a problem but it would appear to be related to some aspect of your particular configuration.

I actually defeat auto start because I don't always wat EOSU to start when I connect the camera. I have EOSU3 in the Taskbar and it's one click to start.

Re: Eos Utility does not launch Eos Utility 3

Waddizzle — Sat, 06 Jun 2020 15:53:13 GMT

@seomanakasimon wrote:
Thanx for the responces.

Yes the EOS Utility is runnng in the System Tray!
But it is not behaving like i think it should.

Open results in a window with some funny uninformative window called the utility launcher.
Quit: does nothing. I have to kill the launcher inside the taskmanager

Klicking on the 'start automaticly .... .. .. bla bla' or 'do not start .. .. bla bla'does make no difference

Klicking on survey also does nothing.

So the launcher is as responsive a rock.

Running Eos Utility 3 is working normaly but the laucher is not
and sadly running Eos Utility 3 once did not solve the problem.

Some (canon support for one) is talking about not installing Eos Utility 2. But How?
If i run the installer it installs 5 programs/services.
I don't have any maens to select or unselect the installer.
(why on earth don't the use a normal installer : ( )

it does not work the way you seem to think. I suspect that you need to start all over, or maybe call Canon Support.

The icon you are seeing in the system tray is the EOS Utility Launcher Service, not the actual EOS Utility. Make sure your camera is set to USB communication, not Wi-Fi, and use a USB cable.

The "uninforamtive" window you see is probably the Wi-Fi version of the EOS Utility, and needs to be closed before you start the EOS Utility 3 for USB connections. There is no need for you to start the EOS Launcher Service. Again, do not start changing Windows settings because the Launcher Service may not work as it should.

I suggest that you remove all of the Canon software, and start anew with the Canon Utility Disk CD, which can also be downloaded from Canon. It sounds like you already have it, if it is installing up to 5 programs at once.

If you continue to have problems, then I suggest that you contact Canon Support so that they can help you start over.

Re: Eos Utility does not launch Eos Utility 3

seomanakasimon — Sun, 07 Jun 2020 11:05:57 GMT

"it does not work the way you seem to think"

After 10 years of working with eos utility i can not conclude it does not work like it should?
Well how should it work then.

"I suspect that you need to start all over, or maybe call Canon Support."
Again?! How many times should i start over?

The eos ulility launchers launches at start up and starts with the wifi paring window.
Thats new, thats faulty.

Again USB is working. W10 is recognising both camaras and EOS utility 3 is working when manually started.
The cameras i use do have Wifi. But i don't use it.
What setting in windows/canon software should inform the utility software to start paring over wifi and ignore USB.

Re: Eos Utility does not launch Eos Utility 3

seomanakasimon — Mon, 08 Jun 2020 11:03:38 GMT

After reboot a wifi launcher pops up

That's faulty.
I don't use wifi

I have contacted Canon
They give the same responce as you.

It should work, please try again.

and again
and again

The definition of insanity is doing the same thing over and over again and expecting a different result.

Re: Eos Utility does not launch Eos Utility 3

Waddizzle — Mon, 08 Jun 2020 16:43:54 GMT

If you manually start the EOS Utility 2/3, does it connect to your camera?

What brand of computer and CPU are you using?

Have you tried a different cable or USB port on your computer?

Re: Eos Utility does not launch Eos Utility 3

seomanakasimon — Tue, 09 Jun 2020 11:33:18 GMT

EOS Utility 3, when started manually is working like it should.
It transfers files and allow for manipulation of the camara settings.
2 differnt cables, 2 different ports.
No difference noticable

cpu intel Core i7 8700K

Northbridge Intel Coffee Lake rev. 07
Southbridge Intel Z370 rev. 00

Memory Size 32 GBytes DDR4-3200

Mainboard Model Z370 AORUS Gaming 7
GPU GTX1070

No brand. Own build.
(Running for aprox. 2years now)

Re: Eos Utility does not launch Eos Utility 3

Waddizzle — Tue, 09 Jun 2020 13:42:54 GMT

People with home brewed machines always have quirky issues. Most of the time it is related to USB port hardware and drivers, most especially those who are running AMD chipsets.

Canon does not recommend USB port expanders, and discourages their use. Are there any USB ports, perhaps on the rear, that connect directly to the motherboard? Did you try one of those? A recent user found that to be a solution.

Re: Eos Utility does not launch Eos Utility 3

seomanakasimon — Tue, 09 Jun 2020 14:06:20 GMT

The camera responce does not change when i use a rear panel USB port.

The Machine has been working flawlessly with canon software upto a month ago.
It is 100% sure not the machine.

If you ask me the service canon wrote is outdated by the W10 1909 updates.
Microsoft is a very unreliable partner. Rejecting working drivers or services just to piss us off is unforgivable.
This is not the first package wich collapses under the wild reckless update strategy of W10
Maybe the MOBO needs a software update or maybe i shouldn't have updated the MOBO at all.

The Dell Laptop i use is the same unreliable house of cards as my home brew PC.
on any given day software may stop working because MS decides to stop accepting the drivers.
It happens on a regular base because my job havely leans on USB tools.

I do understand Canon does not like USB expanders. It is a house of cards. Fitting Displayport into the USB-C protocol does have its risks towards the rest of the lot.