topic Re: Frustrated by Camera Connect App Login — Any UK Consumers Challenged This Under UK Consumer Law in Camera Software

Frustrated by Camera Connect App Login — Any UK Consumers Challenged This Under UK Consumer Law?

annoyed — Fri, 23 May 2025 23:45:48 GMT

I'm extremely frustrated by Canon's recent change to the Camera Connect app, which now forces users to register and log in with a Canon ID just to use basic features like transferring photos or remote control.

When I purchased my Canon camera, there was no mention that core features would one day require an account or an internet connection. Now I'm being asked to hand over personal information and stay online just to use functionality that previously worked without any of this. This is especially difficult for people working in the field or in remote locations without internet access.

I'm in the UK and wondering if anyone else has had success challenging this under UK consumer law. Specifically:

Has anyone argued that the product is "not as described" under the Consumer Rights Act 2015?
Have you had any success getting a refund, compensation, or other resolution?
Have you contacted your retailer, used the ombudsman, or taken other steps?

I'd appreciate hearing from anyone who's taken this further. I’m also curious to know how widespread the frustration is among other users.

Thanks in advance.

Re: Frustrated by Camera Connect App Login — Any UK Consumers Challenged This Under UK Consumer Law

Waddizzle — Sat, 24 May 2025 01:17:25 GMT

They added a layer of security.

Re: Frustrated by Camera Connect App Login — Any UK Consumers Challenged This Under UK Consumer Law

jrhoffman75 — Sat, 24 May 2025 02:32:23 GMT

Isn’t Camera Connect free?

Re: Frustrated by Camera Connect App Login — Any UK Consumers Challenged This Under UK Consumer Law

p4pictures — Sat, 24 May 2025 08:11:22 GMT

As this community forum is operated by Canon USA it’s unlikely you will get a response from Canon UK here. It would be better to contact Canon UK directly with your complaint.

This is the page for contact with Canon UK

https://www.canon.co.uk/support/consumer/contact-support/