topic Re: Camera connect app, unable to sign in in Camera Software

Camera connect app, unable to sign in

hereford1 — Tue, 08 Apr 2025 19:58:59 GMT

I took some pictures with my EOS R100 and when I clicked on the camera connect app on my android phone it appeared that i was signed out of the app, this hasn't happened before. I agreed to the terms and conditions and tried to sign in and it said there was an error in my email or password. I clicked on 'need a new password', then reset password. It says an email was sent and to check my spam folder, but I don't get a password reset email.

I have uninstalled the app, restarted my phone and tried to sign in multiple times and nothing works.

Re: Camera connect app, unable to sign in

hereford1 — Tue, 08 Apr 2025 21:43:47 GMT

I went to the Canon home page and was able to sign in with my email and password that gets the error message on the app that my email or password is incorrect. I assume that since I can sign on the Canon home page that the problem is with the camera connect app and not my logon info.

Re: Camera connect app, unable to sign in

shadowsports — Tue, 08 Apr 2025 21:55:34 GMT

Greetings,

Are you able to log in via a web browser? On a PC or other device/

Canon ID

**Also, we had a user this week who had a VPN enabled on his mobile device which kept him from logging in to CanonID in the CC App.

Re: Camera connect app, unable to sign in

hereford1 — Tue, 08 Apr 2025 23:55:19 GMT

I logged on to the Canon home page on my PC with the same email and password that has the error message that one or the other is not correct on my android phone.

Re: Camera connect app, unable to sign in

shadowsports — Wed, 09 Apr 2025 01:23:31 GMT

Hi,

The username and password for your Canon ID can be different from the credentials used for the Canon USA website (store) - MyCanon Acct, and the Canon Community. Is it possible yours are set differently and using different credentials? Mine are different.

Re: Camera connect app, unable to sign in

hereford1 — Wed, 09 Apr 2025 02:28:45 GMT

No, they are the same because I wrote it down when I bought the camera, created a mycanon acct and downloaded the app on my phone. I did create a new one for the canon community.

When I logon to the app on my phone and get the error message and click on the reset password it doesn't send me an email that I can use to reset the password.

Re: Camera connect app, unable to sign in

stevet1 — Wed, 09 Apr 2025 02:41:41 GMT

I had the same kind of question. I got a notice that the Canon Camera Connect had been updated. I updated it, and when I went to open it, it said I needed a Canon ID.

Is this different from the the username and password I used to create my Canon Account to register my equipment and download software and manuals, etc.?

Steve Thomas

Re: Camera connect app, unable to sign in

hereford1 — Wed, 09 Apr 2025 18:05:42 GMT

My camera connect app worked on mar 27th but didn't on apr 7th. As I said in the previous post I used the same username for the app and canon acct when I bought the camera last july.

The question is why did the app log me out and why doesn't the app send me an email to reset my password when I click on the send password reset info to my email?

Re: Camera connect app, unable to sign in

Hazel_T — Thu, 10 Apr 2025 22:14:33 GMT

Hi hereford1,

I'm sorry to hear you aren't receiving the password reset emails through the app. The Canon Camera Connect app can log you out if the app has been inactive for awhile and sometimes it can get logged out when the app is updated.

The password reset should be going to the email used to set up your account. Sometimes it can take a few minutes for the email to show in your account, and sometimes it can go into spam or promotion folders in your email. If you still aren't seeing it the other option would be to bring up our website HERE on your computer, click to sign in on your account, and try the Forgot Password option there. Sometimes email account can receive the password reset when it is sent through the website, but not when it is sent through the app.

Re: Camera connect app, unable to sign in

hereford1 — Thu, 10 Apr 2025 22:29:10 GMT

Hazel_T I used the app on my phone on mar 27th and when I clicked on it on apr 7th it didn't work. I also deleted the app from my phone three times and redownloaded it, but still couldn't get it to work. The website link you provided is the same one I was able to logon to on apr 8th and 9th with the same email & password that doesn't work on the app. Why would I reset the password on the website when it works? Are the passwords on the app and website linked?

Re: Camera connect app, unable to sign in

hereford1 — Thu, 10 Apr 2025 23:10:04 GMT

I have the app working but I created a NEW app acct with the same email that I used before on the app and that stopped working between 3/27 and 4/7.

Re: Camera connect app, unable to sign in

mmjuly4 — Fri, 11 Apr 2025 03:25:15 GMT

The same thing happened to me today. I've had my EOS R50 for just over a year. The app has updated several times and I have NEVER had to sign back in. I had all the same issues you mentioned--it would not accept my username/password on the app, but I was able to sign in on their website without a problem. After uninstalling and reinstalling the app and restarting my iPhone, I went ahead and created a new account on the app using the same email I previously used. This worked, but then the app opened and wouldn't let me do anything before forcing me to register my camera (which I did when I bought the camera last year!) Very frustrating--I have enjoyed my camera, but this was a horrible experience and a huge waste of time!

Re: Camera connect app, unable to sign in

KrisBethea — Fri, 11 Apr 2025 20:41:38 GMT

This is absolutely 100% not working.

If you go to the Google or Apple, you will see people complaining that it is not working. It needs to be fixed. I cannot use my camera for night or infrared photography without this app. PLEASE LET THE DEVS KNOW THE LOGIN IS BROKEN and RESET PASSWORD IS BROKEN. As much money as I spent on my canon camera, this should NOT be an issue. Especially since it worked last month!

Re: Camera connect app, unable to sign in

John_Q — Mon, 14 Apr 2025 21:46:55 GMT

Hello KrisBethea,

I was able to sign in using my email address with no issue on the app. When signing in to the app, I chose the [Sign in with your email] option and typed in my email address and password. If have a Google account or one of the others, do not click on those. Click on the bottom red button to sign in with email address where you can then type in your google email address. Disable or turn off any VPN that may be running on your phone and make sure that the device is connected to an internet source like a wireless router.

Re: Camera connect app, unable to sign in

KrisBethea — Mon, 14 Apr 2025 21:48:52 GMT

Well, you're a rarity. You should go check out the App reviews on Google. Person after person after person for at least 3 pages are complaining that they cannot access the app.

Re: Camera connect app, unable to sign in

shadowsports — Mon, 14 Apr 2025 22:07:03 GMT

Your CanonID can be different than your MyCanon Account.

Canon ID

MyCanon

You can reset your CanonID password on the login page if needed. Use the link I provided above on a web browser.

Once set, you should be able to log in on the App. I had no issues logging in or registering my camera with a single tap.

Re: Camera connect app, unable to sign in

KrisBethea — Mon, 14 Apr 2025 21:58:37 GMT

It gives me an error, just like it's giving everyone else who is reporting the issue an error. The call center has been overwhelmed with calls of people who cannot log in or create an account. The devs need to fix this ASAP.

Re: Camera connect app, unable to sign in

hereford1 — Mon, 14 Apr 2025 22:22:20 GMT

John Q and Shadowsports, I DID sign in with my email on on the app and it doesn't work. Also the need a new password only goes to another screen that is supposed to send your email info to reset your password but it DOES nothing. Yes, I am connected to the internet and I'm not using a VPN.

I don't know if you can have two different accounts with different passwords with one email, but I do now when I created a new account. I got email notifications that there were responses to my question so I opened the app (new acct) and found that there was new firmware for my camera. I don't know if that is what caused the app problem or if it was just a coincidence.

Re: Camera connect app, unable to sign in

bencarob — Fri, 25 Apr 2025 22:27:56 GMT

I am having the exact same problem. The app that used to work stopped working. It won't accept the login i.d. and password that used to work, and after probably more than a dozen attempts over several weeks, I have yet to receive any of the emails that were supposedly sent. (And, yes, I checked spam as well). I have tried uninstalling and reinstalling the app. I have reconfirmed that the login i.d. and password that don't work on the app, so work on the regular Canon webpage. (And no, I did not set up separate login criteria for the app). Very frustrating that with all these complaints from different people, Canon does not seem to take the issue seriously!

Re: Camera connect app, unable to sign in

eyh2107 — Sat, 10 May 2025 13:03:21 GMT

I'm having the same issues as well. I reset my password and confirmed I am able to log in on the computer but receive an error message on the app. Anyone find a work around yet?