topic Re: Camera Connect app (bluetooth remote controller) keeps disconnecting from R5 in Camera Software

Camera Connect app (bluetooth remote controller) keeps disconnecting from R5

thomaskyhn — Fri, 02 May 2025 08:34:53 GMT

For a long time I've relied on the Camera Connect app's bluetooth remote controller function when using my R5. But now the app has started regularly disconnecting from the camera, and it also seems to take longer for the camera to become connectable.

I've tried deleting the connection on both the camera and the phone (an iPhone 12 running iOS 18.4.1) and re-pairing the two. Right away it seemed to help a little, but now the issue is back, and the connection is regularly lost while the camera is still active.

Any suggestions what to try?

Re: Camera Connect app (bluetooth remote controller) keeps disconnecting from R5

adena783 — Fri, 02 May 2025 10:28:35 GMT

Hello,

It sounds like you're dealing with some intermittent Bluetooth connectivity issues between your Canon R5 and the Camera Connect app. Here are a few things you can try to resolve the issue:

Update Firmware and Software:

Ensure both your Canon R5's firmware and the Camera Connect app are up-to-date. Sometimes Bluetooth issues can be fixed with new firmware or app updates. Check the Canon website for any new firmware updates for the R5 and the App Store for any updates to Camera Connect

Best Regards