topic Re: Canon Connect won’t let me sign in. in Camera Software

Canon Connect won’t let me sign in.

Landonwk2020 — Sun, 06 Apr 2025 23:12:08 GMT

So recently I just got my Canon Rebel T7. It was great, I set it up with the canon camera connect app and it worked perfectly for me for about 3 months. Then recently it just signed me out. I thought no big deal but when I went to sign in it keeps giving me the same error code. I even tried downloading a different canon app and I still got the error code 403. It happens when I get directed to the myid.canon website. Can anyone help me with this?

Re: Canon Connect won’t let me sign in.

shadowsports — Mon, 07 Apr 2025 01:04:48 GMT

Greetings,

I just checked on my CC App and account. Log in from my browser and in the App were both successful. The App then allowed me to register my existing camera to my Canon ID with a tap. Not sure what Canon ID is going to be used for yet, but I've had my account since around the end of last year.

If you're not able to log into your Canada ID using a browser, reset your password. Once you're able to log in there, you shouldn't have any problem logging in to it on the Canon Connect App.

Re: Canon Connect won’t let me sign in.

rs-eos — Mon, 07 Apr 2025 02:17:35 GMT

Are you perhaps connecting your iPhone to a VPN? If so, try connecting without the VPN and see if that makes a difference.

Re: Canon Connect won’t let me sign in.

shadowsports — Mon, 07 Apr 2025 02:27:05 GMT

RS-EOS.. Ricky...

Oh happy day!!!!! Glad to see you!

Re: Canon Connect won’t let me sign in.

Landonwk2020 — Mon, 07 Apr 2025 10:26:35 GMT

Thank You! I was actually using a VPN and I didn’t even realize that would mess with the app.

Re: Canon Connect won’t let me sign in.

sneagle25 — Sat, 26 Apr 2025 18:07:08 GMT

I had the same problem. Note that this is a NEW issue for Canon Connect. I have used the app for years with a VPN. And only now it does not work. Worse, it logs you out. So if the VPN is on when you start the app, you are blocked. Then you have to turn off the VPN and re-log in.

This is an unfortunatete change and I hope Canon can either explain why they are blocking the app on a VPN or fix it. How do I complain directly to Canon?

Re: Canon Connect won’t let me sign in.

Canon635user — Sun, 27 Apr 2025 12:35:11 GMT

Same problem here. Have used the canon apps since June 2023 to send photos to my mobile device while on assignment. Last time I used Canon connect successfully ( with no sign in requirement was March 8. Now, on another assignment-- discovered yesterday that canon connect requires login(!!!!).
Login to Canon Connect doesn't work when the phone is connected to either of the R5's WiFi.
Login to Canon Connect doesn't work on regular ( non camera WiFi) it produces a 403 error the first time and the logon hangs every subsequent time.
The only time any login works for myid.canon is by:

1) typing in myid.canon

2) selecting email id and entering the password

then the sign on to myid.canon works. Yes, the VPN is off each time I attempt login. Unfortunately this is useless since it doesn't work from either of the R5's. This means the hundreds of photos I take each day are on the R5's, I can't transfer them to the mobile device. Had I known about this change in advance, I would have ordered a data cable and tested out that alternative before going on assignment. Canon knows who has installed canon connect-- you would think they would send out an email to all those users informing them of this change that requires login. I love the canon equipment I use so faithfully. I need a solution to this problem with Canon Connect. Looking forward to comments and feedback. Thank you for your patience and support!

Re: Canon Connect won’t let me sign in.

Stephen — Sun, 27 Apr 2025 13:01:22 GMT

Hello.

We understand how frustrating change can be, especially when it impacts your workflow. Our parent company, Canon, Inc., in Japan, has decided that the best way to ensure all users receive adequate support and timely app updates is to know how many users are actively using the Camera Connect app and what products they use. You can read the announcement HERE.

Re: Canon Connect won’t let me sign in.

Canon635user — Mon, 28 Apr 2025 06:53:39 GMT

Thank you Canon Moderator Stephen for sharing the link to the announcement. I've read again-- I read yesterday too.
Where is the 403 error in Camera Connect documented-- beyond the discussions within this community forum?

Re: Canon Connect won’t let me sign in.

Peter — Mon, 28 Apr 2025 07:27:31 GMT

This is the reason why I keep the old version:

"Q: Can Camera Connect be used without an internet connection?

A: Once signed in, you can use it offline within the validity period of the sign-in without being asked to sign in again"

Is that period one week, one month, one year or one decade?

Re: Canon Connect won’t let me sign in.

Canon635user — Mon, 28 Apr 2025 07:58:31 GMT

Good idea Peter.
At this point, I've

1) renamed the nicknames for each R5

2) deleted and reinstalled camera connect

3) turned off the VPN on the iphone

4) attempted to connect each R5 ( separately) to the iPhone-- the WiFi connection fails because the sign in to camera connect times out ( there is never any visible sign in process on the iPhone screens, there is simply a message from Safari that the process timed out.).

Since this process isn't working-- and I won't have a data cable until May 11, I'm in need of a work around.
Q: how do I get to a back level version of camera connect in the App Store?
Thank you ALL for your time, patience and support!

Re: Canon Connect won’t let me sign in.

Peter — Mon, 28 Apr 2025 08:24:18 GMT

As a workaround you can try the third-party app Camera Connect & Control on Appstore.

Re: Canon Connect won’t let me sign in.

Canon635user — Mon, 28 Apr 2025 08:58:58 GMT

Thank you for your prompt reply, will investigate 3rd party apps. Was hoping to somehow get a back level copy of Camera Connect, since the current version isn't working as designed with my R5's.

Re: Canon Connect won’t let me sign in.

Canon635user — Tue, 29 Apr 2025 00:43:18 GMT

No success with Camera Connect & Control. Since this isn't a support forum for that app, I won't share those details here.

Question: what are the next steps to get Canon Connect to work with my R5's? I have image captures from the iPhone of the sequence of events from each failure to connect-- when Safari produces the message that it has timed out.
Thank you all for your time, patience and support.

Re: Canon Connect won’t let me sign in.

Canon635user — Tue, 29 Apr 2025 04:44:00 GMT

Update: found a previous version of Canon Connect-- on an iPad-- that doesn't require login. Unfortunately the R5's won't connect with the iPad, even though it has Bluetooth, and WiFi. Drat.

Re: Canon Connect won’t let me sign in.

Canon635user — Tue, 29 Apr 2025 08:21:23 GMT

Success!!!
Connected each of the R5's to the iPad running the back level version of Canon Camera Connect that doesn't require sign in to mid.canon!!! Have successfully transferred 1700 photos. Had to follow the Bluetooth and the WiFi setup steps for the R5's to connect to the iPad. The R5 nicknames don't appear when the camera and iPad connect-- the longer network names for the R5's appear. Not a complaint, just an observation. The iPad and the iPhone are on the same Cloud account, so this is all good. Won't be doing any software updates for the Canon Software on the iPad until the signin to myid.canon on the iPhone works. What a relief!

Re: Canon Connect won’t let me sign in.

SenJBlutarski — Fri, 02 May 2025 03:26:21 GMT

I think the Canon Customer Alienation and Disengagement Department is battling 1000. My Canon ID, complete with years of product registrations, works from the web. The Canon Connection app wants a new id to so I can’t use app as a guest, which I wasn’t doing???

Maybe it’s time to trade the R5 and throw in the towel on 45 years of Canon ownership. Photography hobby is supposed to be relaxing fun. If I want annoyances I can go to work.

Re: Canon Connect won’t let me sign in.

Canon635user — Fri, 02 May 2025 03:40:40 GMT

Thank you for your message. Sorry you're having this login problem with the Canon Camera Connect app too. I'd been thinking for a week that I was the only Canon user who couldn't sign in through the latest version of the app, but could sign in through the web.
Wonder what's the documented process for raising this to Canon and getting their attention that their app that requires sign in isn't working.