topic Re: Canon Connect - Cannot Reset Password - Cannot Log In in Camera Software

Canon Connect - Cannot Reset Password - Cannot Log In

Photonmaster — Tue, 15 Apr 2025 18:07:57 GMT

I have removed and reinstalled the app.

I sign in with my email address and then click on "Need a new password"

I receive the reset password link via email. However, after typing in my new password, first name, language and country, selecting "Continue" an error "There's been a problem" appears.

No amount of resetting, reinstalling appears to fix it. Also, I can find almost no support or mention of this app on Canon USA web site.

Re: Canon Connect - Cannot Reset Password - Cannot Log In

Danny — Tue, 15 Apr 2025 18:08:59 GMT

Thanks for joining the conversation, Photonmaster!

So that the Community can help you better, we need to know exactly which operating system is running on your mobile device (i.e. Android or iOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Canon Connect - Cannot Reset Password - Cannot Log In

Photonmaster — Tue, 15 Apr 2025 18:14:08 GMT

My mobile device is an iPhone 12. Latest updates applied: iOS 18.4

Re: Canon Connect - Cannot Reset Password - Cannot Log In

Hazel_T — Thu, 17 Apr 2025 21:23:19 GMT

Hi Photonmaster,

I replied to your first posting about this issue. It would be best to keep the trouble shooting to that post. A link to that post is here: Canon Connect cannot reset password - Canon Community