topic EOS Utility 3.19.0.12 - Universalinstaller quit unexpectedly after extracting files in Camera Software

EOS Utility 3.19.0.12 - Universalinstaller quit unexpectedly after extracting files

jhtall80 — Thu, 10 Apr 2025 21:52:23 GMT

Running MACOS Sequoia 15.4 - after downloading EOS utility 3.19.0.12 and opening the installer - message extracting files and then Universalinstaller quit unexpectedly.

Re: EOS Utility 3.19.0.12 - Universalinstaller quit unexpectedly after extracting files

jrhoffman75 — Fri, 11 Apr 2025 11:58:15 GMT

I have same configuration and 3.19 installed OK.

Verify that Universalinstaller has full disk access in the Privacy panel.

Maybe try uninstalling any previous versions of EOSU.

Re: EOS Utility 3.19.0.12 - Universalinstaller quit unexpectedly after extracting files

jhtall80 — Sat, 12 Apr 2025 14:58:18 GMT

Thanks for you response. I was finally able to get EUM3.19.0-installer.app and EU-installet-M3.19.0.12.dmg into the "full access" list. However, I get the same error message. In have all my files in the cloud and have placed the above on my MacBook hard drive with the same resulting error.

Re: EOS Utility 3.19.0.12 - Universalinstaller quit unexpectedly after extracting files

jrhoffman75 — Sat, 12 Apr 2025 15:02:48 GMT

I suggest you contact Canon support at 1-800-OK-CANON.

Re: EOS Utility 3.19.0.12 - Universalinstaller quit unexpectedly after extracting files

jhtall80 — Sat, 12 Apr 2025 17:37:08 GMT

Thanks, I will give them a call on Monday.

Re: EOS Utility 3.19.0.12 - Universalinstaller quit unexpectedly after extracting files

thweng — Sat, 03 May 2025 17:20:11 GMT

I had the same issue and I've worked it out. Here's how:

Create another admin account in your macOS, and log into that new account.
You should be able to download and install the newest version of EOS utility 3.
Log out then log into your primary admin account. Delete the newly-created admin account in system preferences.
EOS utility 3 should work normally.

I encountered similar situations with previous version of EOS utility couple years ago. Someone posted this method online and it worked for me. This same method still works, but I wonder why Canon hasn't solved this already.