topic Re: EOS VR Utility will not activate. in Camera Software

EOS VR Utility will not activate.

BBox_Dan — Wed, 06 Sep 2023 19:46:09 GMT

I'm running on a Mac Studio, M1 Max Version, on Ventura.

I've purchased both the EOS VR Utility, and the Premier Plugin.

Every time I use the Utility app, I have to go through the same validation process to check my subscription.

I get the confirmation -

"Functions are enabled. Restart the application."

I still cannot export a clip over 2 minutes.

I've tried restarting the VR Utility, I've tried restarting the CSA Tool, I've not restarted a thing and left the CSA tool confirmation window open. Nothing seems to stick.

Still the app makes me go through the sign in process every time, and still no export over 2 minutes.

Any suggestions?

Thanks,
Dan

Re: EOS VR Utility will not activate.

John_Q — Sat, 09 Sep 2023 00:02:48 GMT

Hello BBox_Dan,

I'm not familiar with that screenshot icon you have posted. This is what you should go through to be able to work with clips longer than 2 minutes.

Re: EOS VR Utility will not activate.

mediumlabs — Thu, 12 Oct 2023 19:26:17 GMT

Have the exact same issue as this poster on Mac M1. I've tried deleting CSA tool and Canon VR Utility and reinstalling several times. I've tried the above method and it hasn't worked. VERY FRUSTRATING!!

Re: EOS VR Utility will not activate.

mediumlabs — Thu, 12 Oct 2023 20:08:00 GMT

Here is a screen capture of what is happening:

https://www.youtube.com/watch?v=qTb7GLDhSOM

Re: EOS VR Utility will not activate.

Hazel_T — Fri, 13 Oct 2023 00:22:22 GMT

Hi mediumlabs,

Another thing to check would be to restart the computer. If there is a pending operating system update we would recommend allowing that to go through as well. Sometimes if there are stuck processes running in the background or if there are pending operating system updates it can cause issues like this.

If the issue continues, just to double check, when you re-installed the EOS VR Utility did you install version 1.3? Also what operating system is on your computer?

Re: EOS VR Utility will not activate.

mediumlabs — Fri, 13 Oct 2023 01:51:37 GMT

Hello Hazel_T- I have restarted the computer 10-12 times over the course of this issue, and I also updated it from Ventura to Sonoma recently and am still experiencing the same issue. Also, since the token is being passed from the browser to the CSA tool, I tried changing the default browser to Chrome and tried activating several times using Chrome.

I also created a new User on this Mac and installing/activating, with the exact same issue. When uninstalling I have deleted the VR Utility, the CSA Tool, and the other Canon directories including /private/var/folders/h5/v1yb307n5mbfdf0j0c1qt37r0000gn/C/com.canon.CSATool

So, it seems this issue is persistent because there is some file/key that I can't uninstall.

I was able to install on a new MacBook Air and a PC without issue using my Canon username, so the Canon account is not the issue.

One thing I notice is that I DO NOT see the CSA Tool popup "Functions are enabled. Restart the application." after using the CSA tool while trying to validate.

Re: EOS VR Utility will not activate.

sacramentojoe — Mon, 11 Dec 2023 09:09:41 GMT

Any follow-up or resolution to this? Running into this issue now.

Re: EOS VR Utility will not activate.

NatalyaP — Tue, 12 Dec 2023 01:59:26 GMT

Greetings sacramentojoe,

You may try uninstalling the EOS VR Utility and the plugin, and then re-installing them to see if this helps resolve the issue. You may also do the same with Adobe Premiere. If possible, please test to see if the plugin and software will operate without issues on a different computer.

Re: EOS VR Utility will not activate.

mediumlabs — Tue, 12 Dec 2023 02:58:17 GMT

NatalyaP see above that this doesn't work.

Re: EOS VR Utility will not activate.

sacramentojoe — Tue, 26 Dec 2023 10:02:18 GMT

I attempted to install and reinstall. I also attempted the process on a seperate computer. The problem persists.

Using Premiere Pro Version 24.1.0 (Build 85).

Re: EOS VR Utility will not activate.

John_Q — Wed, 27 Dec 2023 22:40:49 GMT

Hello sacramentojoe,

For info on what to do after shooting, check out the VR Utility Instruction Manual at https://cam.start.canon/en/S009/manual/html/index.html

For info on using with Adobe Premier Pro, check out the EOS VR Plugin for Adobe Premiere Pro Instruction Manual at https://cam.start.canon/en/S010/manual/html/index.html

You can also call our phone support team for further assistance. Phone support is available Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET. They can be reached at 1-800-652-2666 if you would like to give them a call.

Re: EOS VR Utility will not activate.

chantus — Sat, 04 Jan 2025 22:24:36 GMT

Same nightmare here. Macbook Pro M1 Sonoma. Safari does not even open for licensing, so I went to chrome, but I cannot get the software to work. Both Eos VR Utility and Premiere Pro Plugin appear as active plans and purchased, but they don't license the apps.

Re: EOS VR Utility will not activate.

jamesching0915 — Wed, 09 Apr 2025 02:48:04 GMT

I have the same problem

Re: EOS VR Utility will not activate.

jamesching0915 — Wed, 09 Apr 2025 02:48:44 GMT

Still not workin