topic Re: EOS Utility 3 not working on macOS Sequoia in Camera Software

EOS Utility 3 not working on macOS Sequoia

tbooth1961 — Tue, 05 Nov 2024 14:35:13 GMT

I recently upgraded to the new macOS system, Sequoia 15.1 for my computer. Prior to the Sequoia update, I had no problem loading photos from my EOS Rebel T6i to my computer. After the update, I am unable to transfer the photos into Adobe Bridge. I get the following error message:

"Communication with the camera via USB cannot be established. Start EOS Utility after closing all the apps that communicate with the camera, and then turn on the camera again".

I have done everything I know to do and I cannot get anything to work. Anyone else experiencing this?

Re: EOS Utility 3 not working on macOS Sequoia

March411 — Wed, 06 Nov 2024 13:57:09 GMT

Are you running the most recent version EOS Utility. I did a search and found others were having the same issue and that updating to EOS utility 3.18.5.13 resolved the challenge for Sequoia. There is some current solutions if you search the site.

Sorry I can't offer more help, I'm a Win 11 user.

Re: EOS Utility 3 not working on Mac

jrhoffman75 — Tue, 05 Nov 2024 00:45:07 GMT

@tbooth1961 wrote:

I recently upgraded to the new macOS system, Sequoia 15.1 for my computer. Prior to the Sequoia update, I had no problem loading photos from my EOS Rebel T6i to my computer. After the update, I am unable to transfer the photos into Adobe Bridge. I get the following error message:

"Communication with the camera via USB cannot be established. Start EOS Utility after closing all the apps that communicate with the camera, and then turn on the camera again".

I have done everything I know to do and I cannot get anything to work. Anyone else experiencing this?

If all you are interested in is downloading images from the camera use the Apple Image Capture application.

Re: EOS Utility 3 not working on Mac

tbooth1961 — Wed, 06 Nov 2024 13:54:44 GMT

Thank you for your feedback!

Re: EOS Utility 3 not working on Mac

tbooth1961 — Wed, 06 Nov 2024 13:57:53 GMT

Thanks! I use Adobe Bridge so I used their photo transfer option. It was much slower than the Canon option but it worked…

Re: EOS Utility 3 not working on macOS Sequoia

Canonappledude1 — Tue, 18 Feb 2025 23:28:47 GMT

Does this also apply to my problem mentioned, suddenly printer not seeming to be found after the Sequoia update, have tried everything, now ordered cable to go from ethernet on printer to adapter to USB C on Apple M1 Imac -

Re: EOS Utility 3 not working on macOS Sequoia

March411 — Tue, 18 Feb 2025 23:50:57 GMT

Adding a link to the consolidated (improved) Canon applications page. It should recognize your OS and offer the correct applications.

EOS / PowerShot / SELPHY Apps & software

Re: EOS Utility 3 not working on macOS Sequoia

Heyitsmarielou — Wed, 19 Feb 2025 03:02:19 GMT

Hi, I was able to fix this issue by deleting any previous version of EOS utility on my computer, then re-installing the latest version 3.18.5. That worked like a charm. I hope this helps

Re: EOS Utility 3 not working on macOS Sequoia

frstbse — Wed, 19 Feb 2025 17:56:18 GMT

Works fine on Sequoia 15.2 But does NOT work in 15.3. Any relief?

Re: EOS Utility 3 not working on macOS Sequoia

CharlieOPhotos — Thu, 10 Apr 2025 07:36:30 GMT

Hello all,

I updated my Canon 5D firmware (1.4.0)and it did the trick.

I can now connect to Canon Utility 3 via USB tether cable. I'm running Mac Sequoia 15.4