https://community.usa.canon.com/t5/Camera-Software/Canon-Camera-Connect-won-t-download-videos-from-EOS-4000D/m-p/534421#M22467 <P>The 4000D saves video as MOV files (myvideo.mov), so your phone may not support them. If you are using Android, I don't think it's supported and you may have to convert them to another format, like mp4, on a PC.</P> <P>Newton</P> Fri, 14 Feb 2025 03:33:40 GMT FloridaDrafter 2025-02-14T03:33:40Z https://community.usa.canon.com/t5/Camera-Software/Canon-Camera-Connect-won-t-download-videos-from-EOS-4000D/m-p/534410#M22464 <P><FONT face="arial,helvetica,sans-serif">Hello! I have a <STRONG>Canon EOS 4000D</STRONG>, I also downloaded the Canon Connect app to download my photos and videos. </FONT></P> <P><FONT face="arial,helvetica,sans-serif">Downloading the photos works perfectly with no issues, however when I try to download a video it won't let me, It pops up a yellow exclamation mark that says " This movie format is not supported " can anyone help me, or give me some information so I am able to download my videos to my phone ? Thank you!&nbsp;</FONT></P> Tue, 18 Feb 2025 14:45:25 GMT https://community.usa.canon.com/t5/Camera-Software/Canon-Camera-Connect-won-t-download-videos-from-EOS-4000D/m-p/534410#M22464 maddie9707 2025-02-18T14:45:25Z https://community.usa.canon.com/t5/Camera-Software/Canon-Camera-Connect-won-t-download-videos-from-EOS-4000D/m-p/534421#M22467 <P>The 4000D saves video as MOV files (myvideo.mov), so your phone may not support them. If you are using Android, I don't think it's supported and you may have to convert them to another format, like mp4, on a PC.</P> <P>Newton</P> Fri, 14 Feb 2025 03:33:40 GMT https://community.usa.canon.com/t5/Camera-Software/Canon-Camera-Connect-won-t-download-videos-from-EOS-4000D/m-p/534421#M22467 FloridaDrafter 2025-02-14T03:33:40Z