topic Re: EOS Utility: RAW images are Renaming When downloading to PC in Camera Software

EOS Utility: RAW images are Renaming When downloading to PC

jmgimpe — Wed, 29 Jan 2025 13:06:32 GMT

This problem has just started in the last two weekends that I went out shooting. I shoot with a Canon R6.

I was shooting wildlife so I was using continuous shooting and holding the shutter in short bursts. I did not look at the image numbers while the images were on the card in the camera. I use EOS Utility to download the images from the camera to my PC (I do not take the SD card out to download). The images get downloaded to my Photos folder into a sub-folder named with the date of the shoot. So if I have 2 days of shooting on my card, I will get 2 sub-folders, one for each date of the two day shooting.

When I opened the directory for 01_25_2025, the image numbers were all messed up. Here is an example - _MG_0001.cr3, _MG_0001_1.cr3, _MG_0001_2.cr3 etc. These are not duplicates. The 0001 is the start of one group of continuous shooting of an eagle. The 0001_1 is the start of another group of continuous shooting of the same eagle at a different zoom, etc.

In the screenshot below, you will see the first 8 images are different zooms and bird positioning and the 8th is of an owl. These are all in the _2 set of images, because I did shoot continuous shooting. I have always done this for the last 2 years that I have owned this camera and had no issues with the numbering of my images. They have always been numbered properly.

The _MG_0001 and _MG_0002 and _MG_0003 etc are the same group of images that I took continuosly. The problem is the _MG_0001_1 should be the number after the first _0001 group ends. So if the last image for the first group is _MG_0010 the next number for the the second groups first image should be _MG_0011. It is not. Now I have to make a batch file to rename these images and it is time consuming and easy to mess up the proper order (I already messed it up half way through making the file).

Does anyone know why this is happening all of a sudden?

The only thing I have done differently than I normally do is formatting my 2 SD cards. I have always just erased the images from the cards. Then 3 or 4 weeks ago, the camera took a long time to start whenever I first turned it on. Then my friend said that it is probably because I need to format the cards to truly get rid of the image history. After I formatted the cards, the camera started fine.

Oh yeah, the settings under the wrench are:

Record func+card/folder sel = Separate - Disable
                                                      Image Rec Options - Auto switch card
                                                      Video Rec Options - Auto Switch card
                                                      Image Record/play - 1
                                                      Video Record/play - 2
                                                      Folder - 100Canon
File Numbering = Continuous (should it be Auto reset?)
File Name = IMG_
Date and time = Jan 28, 2025 6:39:28
Firmware = 1.8.3

I did notice that my time was set wrong even though I know I made sure it was correct after the time change in the Fall.

Thanks for any help.

Re: RAW images are Renaming When downloading to PC

March411 — Wed, 29 Jan 2025 03:30:18 GMT

sRGB is default should be set as such in your menu. That setting would be found in the menu, the red camera icon and on tab 3.

If it is set to Adobe RGB color space, the camera will automatically rename your files to add the underscore _ and drop the "I".

sRGB is default, so the reset it back to that color space and restart you camera and everything should be back to normal.

Manual set to page/menu to reset color space

R6 Online Manual

Re: RAW images are Renaming When downloading to PC

jmgimpe — Wed, 29 Jan 2025 05:22:15 GMT

Thanks for your reply.

I am not talking about the I being replaced with the underscore. I am talking about the numbering of the images as shown in the screenshot. They are not consecutive numbering anymore.

Re: EOS Utility: RAW images are Renaming When downloading to PC

March411 — Wed, 29 Jan 2025 14:34:14 GMT

Have you attempted a factory reset to see if that resolves the issue?

Re: EOS Utility: RAW images are Renaming When downloading to PC

jmgimpe — Thu, 30 Jan 2025 00:21:36 GMT

I was hoping there was another solution other than factory reset. I did not really want to go through all the settings again and change them to my liking. I was thinking of re-install the firmware and see if that got messed up somehow.

Re: EOS Utility: RAW images are Renaming When downloading to PC

March411 — Thu, 30 Jan 2025 02:10:48 GMT

I've never tried it but it may be worth a shot. I don't mean to be disrespectful but I have to ask, did you drop the battery to see if that would help?

Re: EOS Utility: RAW images are Renaming When downloading to PC

jmgimpe — Thu, 30 Jan 2025 03:25:24 GMT

Drop the battery? No, I did not drop the battery. I am not sure about dropping a battery on purpose.

Re: EOS Utility: RAW images are Renaming When downloading to PC

March411 — Thu, 30 Jan 2025 03:29:29 GMT

Sorry, take it out of the camera. Very poor wording on my part.

Re: EOS Utility: RAW images are Renaming When downloading to PC

jmgimpe — Thu, 30 Jan 2025 14:56:43 GMT

I figured you must have meant something else, LOL.

When these images were taken, I did not remove to recharge the batteries before the shoot since they still had a lot of juice left (I use a grip so 2 batteries). I did take them out on Sunday to charge, so will see what happens on Saturday. I will hold off on the firmware re-install.

Re: EOS Utility: RAW images are Renaming When downloading to PC

March411 — Thu, 30 Jan 2025 15:11:30 GMT

As a test you may want to see if running the Camera without the grip has any impact, it could be a power issue.

Process of elimination.

Also, how do you format your cards, in camera on through a card reader on your computer? And did you change any menu settings before the numbering went out of sequence?

Re: EOS Utility: RAW images are Renaming When downloading to PC

jmgimpe — Thu, 30 Jan 2025 20:34:38 GMT

I format the cards in camera. I also download the images while the cards are in the camera. I did not change any menu settings. The only thing I did a few weeks ago (just before this happened) was format the cards for the first time because my camera was slow to start when I turned it on.

Re: EOS Utility: RAW images are Renaming When downloading to PC

March411 — Thu, 30 Jan 2025 21:05:38 GMT

Do you have a card reader where you can format them through a computer? If you do you may want to give that a try.

I have the R6 MkII and had an issue with corrupt naming of the image file and that resolved it for me. I had always formatted through the camera, I moved (whenever possible) to the computer almost exclusively and have not had further issues. It may have been coincidence but worth a try.

Do you have an extra card you can test, see if occurs consistently with a different card?

Re: EOS Utility: RAW images are Renaming When downloading to PC

jmgimpe — Fri, 31 Jan 2025 00:22:46 GMT

I do have a card reader. I can try that and see what happens on Saturday when I go out again.

Re: EOS Utility: RAW images are Renaming When downloading to PC

March411 — Fri, 31 Jan 2025 02:36:36 GMT

If all else fails jmgimpe don't hesitate to call Canon support. Over the past couple decades I have reached out for them and so far they haven't failed me. They even assisted in helping me get some conflicts resolved with Sigma lenses when I moved to the R system from EF. They are a real good group.

800-385-2155 or 800-652-2666

Re: EOS Utility: RAW images are Renaming When downloading to PC

March411 — Tue, 04 Feb 2025 14:30:33 GMT

Hey jmgimpe, how did everything go this past weekend with you shoot?

Re: EOS Utility: RAW images are Renaming When downloading to PC

jmgimpe — Tue, 04 Feb 2025 15:14:59 GMT

I was going to post yesterday and got busy with other things after work. The numbering was good! No _1, _2 etc. Now, I don't know what was the solution. So, when I plan to do a small shooting day (I had 4000 on Sat), I will try to format the cards in camera again and see if the numbering is messed up. I formatted in the PC this past weekend. The batteries were taken out on Saturday to charge them up, so next time I have a good charge left I will do a shoot and see if the numbering is still good. Maybe it was a fluke before.

Re: EOS Utility: RAW images are Renaming When downloading to PC

March411 — Tue, 04 Feb 2025 15:44:42 GMT

Either way glad it worked out for you. It may have been a bad in camera format. I would be interested to know if it happens again after you format in camera.

Cheers!

Re: EOS Utility: RAW images are Renaming When downloading to PC

jmgimpe — Tue, 04 Feb 2025 18:10:16 GMT

Thanks for your help. I will try to remember to post my results. Might be a couple of weeks though, as I will probably take a lot of images again this weekend and I don't want to have to try to rename all images if it goes bad.