topic Re: EOS VR Utility bug after updating to macOS 15.2 in Camera Software

EOS VR Utility bug after updating to macOS 15.2

EscapeVR — Fri, 13 Dec 2024 13:57:45 GMT

After updating my Mac Studio to OS 15.2, the VR Utility Application is no longer working correctly.

When I go to export footage from RAW to ProRes, it stalls out at the 5-min left mark, and never finishes.

Can’t process my VR footage now. Can someone from Canon take a look & release an update?

Re: EOS VR Utility bug after updating to macOS 15.2

John_Q — Mon, 16 Dec 2024 22:38:43 GMT

Hello EscapeVR,

Have you updated the VR Utility software? There was an update released on 12/10/2024 that may resolve the issue. I have also reached out to our engineering team to see if the issue has been/can be resolved with an update as well.

Re: EOS VR Utility bug after updating to macOS 15.2

sturmen — Tue, 17 Dec 2024 01:31:30 GMT

I am having the same issue. I am on macOS 15.2, using Canon EOS VR Utility v1.5.11, which is the latest version I was able to download.

Re: EOS VR Utility bug after updating to macOS 15.2

EscapeVR — Tue, 17 Dec 2024 18:29:03 GMT

I've updated to 1.5.11, and I'm still having this issue. It freezes at the end of the conversion with like 3-5 minutes left -- and I have to force quit the application.

Re: EOS VR Utility bug after updating to macOS 15.2

Waddizzle — Tue, 17 Dec 2024 22:00:28 GMT

If you updated the OS, then I would recommend deleting the old version and installing the latest version, even if it’s the same release. The OS update may have changed something about your current installation.

Re: EOS VR Utility bug after updating to macOS 15.2

John_Q — Tue, 17 Dec 2024 23:10:01 GMT

Hello EscapeVR,

I'm sorry to hear that the issue remains. I would agree with Waddizzle in deleting the previous software install completely and reinstalling the VR Utility software since the operating system has been updated. My team did inquire on whether you had used the v1.5.11 install. I have passed this additional information along as well.

Re: EOS VR Utility bug after updating to macOS 15.2

sturmen — Wed, 18 Dec 2024 12:56:32 GMT

I am not EscapeVR, but I did delete and reinstall v1.5.11 and the issue remains.

Re: EOS VR Utility bug after updating to macOS 15.2

bwawastaken — Thu, 19 Dec 2024 04:11:12 GMT

I am having the same issue. I can export to H264 4:2:0 8-bit but I can't export to any of the ProRes formats from Raw. It freezes when there are 8 minutes left. I have reinstalled the latest software.

Re: EOS VR Utility bug after updating to macOS 15.2

EscapeVR — Fri, 20 Dec 2024 12:36:27 GMT

I deleted/trashed all versions, re-downloaded the newest, and still have the same problem.

Re: EOS VR Utility bug after updating to macOS 15.2

John_Q — Fri, 20 Dec 2024 22:48:42 GMT

Hello EscapeVR,

Thank you for the follow up. I have escalated this issue/post to our engineers for further review. We will follow back up with a post with more information once we get a reply. I do apologize if this causes you any inconvenience.

Re: EOS VR Utility bug after updating to macOS 15.2

dd_chroma — Sat, 21 Dec 2024 00:39:05 GMT

I had another machine running Sonoma. On Sonoma, the stall bug doesn't appear.

Definitely stalls on Sequoia.

Re: EOS VR Utility bug after updating to macOS 15.2

mileszhou — Sat, 21 Dec 2024 00:44:15 GMT

I have the same issue with the macOS 15.2/version 1.5.11. I'm attaching the Activity Monitor's Sample + Open file list for your reference. You may be able to symbolize the document and trace the stack to see what has gone wrong. It hung quickly after it started processing (one minute entering the process). When it hung, the CPU was 100.0% and GPU dropped to 0, while it started with CPU about 450% and GPU 60%.

Hope the info helps, and hope to get a fix quickly. DPX's size is huge, and H264's quality is bad. We need ProRes.

Re: EOS VR Utility bug after updating to macOS 15.2

dd_chroma — Sat, 21 Dec 2024 00:49:00 GMT

Agree with adding ProRes to the VR workflow. Just tested using ProRes on an Atomos, the EOS VR Utility doesn't like the format as input. Haven't yet found the right combination of conversions to make the Utility happy to recognise.

Have to go back to capturing on the internal card.

Re: EOS VR Utility bug after updating to macOS 15.2

mileszhou — Sat, 21 Dec 2024 00:49:05 GMT

Sorry; forgot to attach the Sample. Here is it: https://drive.google.com/file/d/1bdHov3ijYPcFYN99Pi8pXSmVSBW9zqtQ/view?usp=share_link

Re: EOS VR Utility bug after updating to macOS 15.2

RacerX135 — Thu, 02 Jan 2025 01:57:31 GMT

I have the same issue. After a few months of waiting for a fix I will be rolling back to Sonoma so I can use the utility again. It works on my Windows machines but I can not export to ProRes or Apple Spatial videos on the Windows apps.

PS: I use the two R7 dual lenses and the issue persists with files from each lens.

Re: EOS VR Utility bug after updating to macOS 15.2

huangyi — Sat, 11 Jan 2025 02:34:28 GMT

This also happened to me, and I can’t operate it at all. It’s extremely frustrating. I really hope Canon can fix this soon.

I’m using a MacBook Pro with an M3 Max chip.

Re: EOS VR Utility bug after updating to macOS 15.2

dd_chroma — Sat, 11 Jan 2025 02:36:54 GMT

You're on Sequoia, right @huangyi?

Re: EOS VR Utility bug after updating to macOS 15.2

huangyi — Sat, 11 Jan 2025 02:53:53 GMT

Yes, Sequoia 15.2.

Re: EOS VR Utility bug after updating to macOS 15.2

RacerX135 — Sat, 11 Jan 2025 03:36:36 GMT

Rolled back to Sonoma and all is fine now.

Re: EOS VR Utility bug after updating to macOS 15.2

sl0throp — Mon, 13 Jan 2025 19:52:50 GMT

Any word on this? We are having this issue as well.