topic Re: EOS Utility can not detect my EOS700D in Camera Software

EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 12:34:40 GMT

Hello there!

I have followed every instruction found at support section and tried different solution but no avail. My EOS Utility, 2 and or even 3 can not detect my Canon EOS700D. I can see my EOS700D on my computer connected but it seems I can not find solution for my problem. Here are some details;

Using:

Dell Inspiron 15 5000 series 64bit (Windows 10).

Re: EOS Utility can not detect my EOS700D

jrhoffman75 — Sun, 10 May 2020 14:00:54 GMT

Welcome to the forum seanebue.

Issues like yours can be very difficult to resolve remotely because it could be caused my many factors.

I have a T5i (North American version of the 700D). It is detected fine on my W10 PC.

Did it ever work or is this a new camera or computer to you?

The fact that you can see the camera in Explorer would tend to rule out a USB port problem or a cable problem. But, if you are not using the cable that came with the camera I would suggest you try that.

I am not aware of any camera setings that would affect connection, but you could try resetting all camera settings in the Menu.

On the off chance that the program is corrupt you could download and install the latest versiion from the Canon support site.

Can you borrow a different camera from a friend to try. What about trying a different computer.

Re: EOS Utility can not detect my EOS700D

Waddizzle — Sun, 10 May 2020 14:12:46 GMT

I assume that you connect the USB cable before turning on the camera. Sometimes, it seems like the EOS Utility needs to initially download a driver from the internet, so make sure that you have an active internet connection.

On some machines, the EOS Utility simply needs a jump start. You would need to go into the C: drive Programs folder, find where the Canon folder is located, and start the EOS Utility program manually. Once this has been done, it should automatically detect your camera when it is powered up, and launch itself automatically.

Re: EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 14:27:26 GMT

I can see only mu eos700d from the notification bar below right from the screen but not on the explorer. I am using a white canon cable and is working fine, if the cable or port was the problem then probably my laptop will not detect the camera at all.

I uninstall all canon software restarted the laptop and even deleted the canon folder and I will again for the last time to install the latest software, because its late now here in the evning.

Re: EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 14:31:08 GMT

yes, laptop is always connected to thw internet and I am opening the applicatiom as admin from the root folder.

I am now starting to install it one last time this evening. If failed, then I will try to talke some rest because my brain is really tired and do it again some other time.

Re: EOS Utility can not detect my EOS700D

jrhoffman75 — Sun, 10 May 2020 14:37:50 GMT

Not seeing the camera in the My PC window sounds like a problem.

If you go to Control Panel->Devices & Printers can you see the camera?

What does the Notification window say?

I won’t say the white cable isn’t a correct one, but I do know that my camera came with a black one and my camera is visible in Explorer.

Have you tried to just manually start EOSU2 to see if the software at least runs?

Re: EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 14:46:54 GMT

Yes, I can see the camera on control panel>Device & Printers.
from thw notification tray shows my eos700d with the icon of usb.
The white cable that I am using has a marking brand of canon.
I manually started eosu2 and is running fine except that it cant detect the cam.

Right now, I just finish installing ksdw32.9a-installer from canon usa website and now restarting my laptop.

Re: EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 15:03:53 GMT

I checked the control panel/hardware and sound/device and printers/ I found my eoa700d and checked the properties and shows below;

Manufacturer: Canon Inc.
Model: Canon Digital Camera
Model Number: Unavailable
Categories: Camera
Description: Unavailable

from the hardware shows below;
Device Status: This device is working properly.

Re: EOS Utility can not detect my EOS700D

jrhoffman75 — Sun, 10 May 2020 15:08:23 GMT

Does this apply to you

https://www.howtogeek.com/322112/what-is-an-n-or-kn-edition-of-windows/amp/

Re: EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 15:15:32 GMT

I am using Windows 10 Home Single Language Version 1909
OS build 18363.815 and I have multimedia features except windows media player. I think it does not apply with me.

Re: EOS Utility can not detect my EOS700D

jrhoffman75 — Sun, 10 May 2020 15:45:43 GMT

@seanebue wrote:
I am using Windows 10 Home Single Language Version 1909
OS build 18363.815 and I have multimedia features except windows media player. I think it does not apply with me.

See this:

Re: EOS Utility can not detect my EOS700D

shadowsports — Sun, 10 May 2020 15:54:08 GMT

Greetings,

Windows Firewall and/or 3rd party anti-virus can also interfere with connectivity. John's suggestions is certainly plausible as well.

Re: EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 15:59:45 GMT

I have to check the firewall or the mcafee antivirus tomorrow but I doubt it.

Re: EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 16:04:00 GMT

I remember last time, I used my eos700d connected to my smartphone android using only the white canon usb cable and a third party app installed on my smartphone, so there is nothing wrong with the cable and as well as the dslr. Im wondering what I am missing from the process of installation.

Re: EOS Utility can not detect my EOS700D

Waddizzle — Sun, 10 May 2020 17:30:15 GMT

@seanebue wrote:
I remember last time, I used my eos700d connected to my smartphone android using only the white canon usb cable and a third party app installed on my smartphone, so there is nothing wrong with the cable and as well as the dslr. Im wondering what I am missing from the process of installation.

Perhaps you cable is the issue. I do not see how the same cable that can connect to a smart phone can also be used to connect to a USB port on a Windows PC.

John is correct about needing Windows Media Player, WMP, installed on a Windows 10 PC. Your phone is not running Windows. Be ware that there are different versions of WMP that are available for download.

You must match up the build number of your Windows installation with the version of WMP you are downloading. For example, Windows 10 N and Windows 10 RN have different WMP downloads.

Re: EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 23:37:46 GMT

I will take note of this inputs and consider all. if I am to download this WMP, how will I know if my Windows Home edition is N or RN?

Re: EOS Utility can not detect my EOS700D

jrhoffman75 — Sun, 10 May 2020 23:43:48 GMT

https://support.microsoft.com/en-us/help/14209/get-windows-media-player

Re: EOS Utility can not detect my EOS700D

seanebue — Sun, 10 May 2020 23:55:45 GMT

Thanks John! I will continue figuring it out and try that WMP link later after my online meeting with the office. See you here later.

Re: EOS Utility can not detect my EOS700D

Waddizzle — Mon, 11 May 2020 03:09:11 GMT

I once posted a link in a forum thread that contined to Microsoft's list of WMP versions, which had links for all of the most current Windows builds. I have not been able to find it. It would be similar to this link.

https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions

I hope and would want to believe that Windows updates over the past few years have homogenized the differences between Windows versions, but that is only wishful thinking.

If you try to download WMP from Microsoft on the target machine, though, you should be linked to the correct WMP version for the Windows Build number on your PC. .... In theory.

Re: EOS Utility can not detect my EOS700D

seanebue — Mon, 11 May 2020 10:52:39 GMT

I just found out that my windows 10 home has windows media player installed and is working properly.

I tried updating the WMP and re-install eos utility but no avail and fail! Still looking for another way!