topic Re: Exporting RAW ST via VR Utility - hang? in Camera Software

Exporting RAW ST via VR Utility - hang?

dd_chroma — Fri, 20 Dec 2024 22:13:58 GMT

Exporting out a test RAW ST file from EOS VR Utility.

This has been stuck on "5 seconds remaining" for more than 15 minutes.

It's only about 30s.

On Apple Silicon M2.

Energy impact suggests something is happening.

At the very least, the user interface progress bar is not reporting correctly. Perhaps there's an error that hasn't been caught.

Version 1.5.11.1

macOS Sequoia 15.2

Re: Exporting RAW ST via VR Utility - hang?

dd_chroma — Fri, 20 Dec 2024 22:45:51 GMT

Tried again and getting the same results. Can see that there is an incomplete 10GB output file. Paused on 0 seconds remaining.

Noting that Settings > Privacy & Security > Files & Folders doesn't have an entry for the EOS VR Utility app. I wonder if there's a file permissions issue?

Re: Exporting RAW ST via VR Utility - hang?

dd_chroma — Fri, 20 Dec 2024 22:53:03 GMT

Tested on Sonoma 14.7.1 works without hang.

There seems to be a bug in 1.5.11.1 when running on Sequoia.

Re: Exporting RAW ST via VR Utility - hang?

sturmen — Sat, 08 Feb 2025 14:50:10 GMT

I'm still experiencing this, but only on certain large files. EOS VR Utility v1.5.12 on macOS Sequoia 15.3

Re: Exporting RAW ST via VR Utility - hang?

dd_chroma — Sat, 08 Feb 2025 20:23:45 GMT

Is there a set of consistent patterns when you say "certain large files"? What file format(s) is/are experiencing the hang? Is it a particular duration? Plenty of disk space available?

Re: Exporting RAW ST via VR Utility - hang?

sturmen — Sun, 09 Feb 2025 13:11:44 GMT

I haven't nailed down the exact criteria, but I've been testing it with 20+ minute long RAW LT files from my Canon R5 C. It hangs at the very end, apparently just before it writes the moov atom to the file.

This happens with ProRes 4444 as the export format, but surprisingly, not ProRes 422 HQ.

Yes, I have plenty of disk space available. The 4444 output file is about 3.45 TB but the destination disk has 18TB free.

Re: Exporting RAW ST via VR Utility - hang?

dd_chroma — Sun, 09 Feb 2025 21:35:48 GMT

Have you updated to the latest version 1.5.12?

The bug has been fixed in EOS VR Utility last week.

There's another thread on this same topic ... thought I was originally replying to that.

https://community.usa.canon.com/t5/Camera-Software/EOS-VR-Utility-bug-after-updating-to-macOS-15-2/m-p/532416/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE02UThYS0FVQTBMWk5FfDUzMjQxNnxTVUJTQ1JJUFRJT05TfGhL#M22385

Re: Exporting RAW ST via VR Utility - hang?

sturmen — Mon, 24 Feb 2025 14:24:54 GMT

Yes, I have updated.

Re: Exporting RAW ST via VR Utility - hang?

dd_chroma — Mon, 24 Feb 2025 23:27:02 GMT

Can you clarify that you mean you updated beforehand and are still seeing the bug?

But the hang is only is happening with ProRes 4444 for clips that are 20 min plus, correct?

Re: Exporting RAW ST via VR Utility - hang?

sturmen — Sat, 08 Mar 2025 16:11:13 GMT

@dd_chroma wrote:
Can you clarify that you mean you updated beforehand and are still seeing the bug?

Yes, as per my original reply (below), but I suppose I should consolidate this into the other thread. I'll add a reply there.

I'm still experiencing this, but only on certain large files. EOS VR Utility v1.5.12 on macOS Sequoia 15.3

Re: Exporting RAW ST via VR Utility - hang?

dd_chroma — Sat, 08 Mar 2025 21:31:17 GMT

I’ll add this info to my Canon support ticket and see if they respond.