topic Re: Digital Photo Professional 4.12.20 constant freezing in Camera Software

Digital Photo Professional 4.12.20 constant freezing

MerlijnD — Fri, 08 May 2020 19:33:03 GMT

Hi People,

Couple months back I built my dad a new pc. Reinstalled everything and gave him the latest version of dpp.

Now there is major issue, whenever he browses through his photo's the program freezes constantly (not responding) for 10-20 seconds. I've already tried disabling accelerators in the options, noise reduction etc...

Now today I found out whenever I use windows explorer to open a file or something else I can force hang DPP. It works 8/10 times for me.

Steps:

Open photo in dpp

Minimize foto in dpp

Open windows explorer -> open random file

Switch back to dpp -> its now stuck for me for 20 seconds or unless I force close windows explorer (windows explorer also becomes unresponsive)

When I close windows explorer it unhangs dpp

Now thats the way to force it but it also just hangs randomly every day whenever my dad unfocuses and refocuses the dpp window or just does other stuff in the program.

Does anyone know how to solve this?

Camera used is 5d mk3 and 7D. On Windows 10 latest updates as of 8-5-2020

Greetings,

Merlijn

Re: Digital Photo Professional 4.12.20 constant freezing

wq9nsc — Sat, 09 May 2020 00:12:36 GMT

The current version is 4.12.20.3, not sure if the .3 version may have addressed the bug that you are seeing.

I am not seeing that behavior (Win 10 Pro 64, HP Z820 workstation).

Rodger

Re: Digital Photo Professional 4.12.20 constant freezing

jrhoffman75 — Sat, 09 May 2020 00:16:03 GMT

Also not seeing that problem with W10 Home Dell XPS 8910 machine. DPP 4.12.20.3 as well.

Re: Digital Photo Professional 4.12.20 constant freezing

shadowsports — Sat, 09 May 2020 16:52:36 GMT

@MerlijnD

Greetings,

Just uninstalled everything Canon

DPP, EOS Utility(2, 3, Registration Tool, etc), Pic Style Ed.

Then performed fresh install of...

DPP 4.12.20

EOS 3.12.0

Pic Style Ed 1.24.10

I performed your steps to reproduce the behavior. Everything worked for me too. Sorry

Software Tested on my own build:

Z390 AORUS PRO (F10) \850w, 9900K, 32GB GSkill TriZ RGB - 16-18-18-38, RTX 2080 FTW3 Ultra, 960 Pro_m.2, W10 1909

Re: Digital Photo Professional 4.12.20 constant freezing

MerlijnD — Sat, 09 May 2020 16:13:36 GMT

Hi People,

Appreciate your support. Although maybe I worded myself wrong; I understand that it is not a global issue nor am I reporting a bug. I am more interested in people having a similair problem in the past and their fix for it.

I bet its somehow related to a blocked IO transaction or the program waiting for something to be free in the background (because windows explorer also hangs).

This is on a ryzen 3600x, gtx 1650 and 32gb of ddr4 3200 14-14-14 timings.

Re: Digital Photo Professional 4.12.20 constant freezing

Waddizzle — Sat, 09 May 2020 17:26:24 GMT

@MerlijnD wrote:
Hi People,

Appreciate your support. Although maybe I worded myself wrong; I understand that it is not a global issue nor am I reporting a bug. I am more interested in people having a similair problem in the past and their fix for it.

I bet its somehow related to a blocked IO transaction or the program waiting for something to be free in the background (because windows explorer also hangs).

This is on a ryzen 3600x, gtx 1650 and 32gb of ddr4 3200 14-14-14 timings.

If you read the hardware requirements for Canon software, it specifically calls for an Intel Core CPU chipset, and NVidia graphics cards. For whatever reason, people running AMD boards seem to have an over abundance of quirky issues.

Re: Digital Photo Professional 4.12.20 constant freezing

MerlijnD — Sat, 09 May 2020 19:42:59 GMT

Eh, thats very weird. Spec sheet also seems 10+ years old from the models listed. Furthermore; as Intel has no good offerings at the time of building the pc it was the first choice to use the 3600x, note; a friend of my dad has nearly the same specs only a 3700x and has no problems.

I will investigate some more and report back if i find anything.

Re: Digital Photo Professional 4.12.20 constant freezing

Peter — Sat, 09 May 2020 20:17:38 GMT

@MerlijnD wrote:
Hi People,

Couple months back I built my dad a new pc. Reinstalled everything and gave him the latest version of dpp.

Now there is major issue, whenever he browses through his photo's the program freezes constantly (not responding) for 10-20 seconds. I've already tried disabling accelerators in the options, noise reduction etc...

Now today I found out whenever I use windows explorer to open a file or something else I can force hang DPP. It works 8/10 times for me.

Steps:
Open photo in dpp
Minimize foto in dpp
Open windows explorer -> open random file
Switch back to dpp -> its now stuck for me for 20 seconds or unless I force close windows explorer (windows explorer also becomes unresponsive)
When I close windows explorer it unhangs dpp

Now thats the way to force it but it also just hangs randomly every day whenever my dad unfocuses and refocuses the dpp window or just does other stuff in the program.
Does anyone know how to solve this?
Camera used is 5d mk3 and 7D. On Windows 10 latest updates as of 8-5-2020

Greetings,
Merlijn

Have you tried this?

Re: Digital Photo Professional 4.12.20 constant freezing

MerlijnD — Sat, 09 May 2020 20:22:48 GMT

Hi Stephen, will try it tomorrow and let you know!

Re: Digital Photo Professional 4.12.20 constant freezing

shadowsports — Sun, 10 May 2020 16:18:52 GMT

Not sure if deleting files will help since your behavior is different from the one described in the other topic. "Won't start" vs. "Freezing" You can always save the folder elsewhere for testing.

@MerlijnD. Your GTX1650. What brand? What drivers are you using? Have you tried an earlier or later version of your video drivers? Are your chipset drivers up to date?

Re: Digital Photo Professional 4.12.20 constant freezing

MerlijnD — Thu, 21 May 2020 11:52:54 GMT

Hello people,

After trying lots of things we have finally fixed it. Disconnecting our NAS smb share in windows explorer fixed all the slowness issue.

Greetings,

Merlijn

Re: Digital Photo Professional 4.12.20 constant freezing

Eidertxu — Mon, 26 Apr 2021 04:05:51 GMT

Disconnecting the NAS also solved my problem.

However, I've got all my pictures there... so it is not a practical solution.

Is there any way to avoid the freezing without disconnecting the NAS?

Thanks,

Eider

Re: Digital Photo Professional 4.12.20 constant freezing

biznatch — Mon, 24 May 2021 04:37:27 GMT

I'm having this problem as well, version 4.14.0.0. While the program is not responding it's doing all kinds of things, accessing files and many registry entries, see the Process Monitor screenshots below. Previous comments mentioned NAS and that is one of the things being accessed it looks like, not the NAS itself but a NAS Windows folder? When I turn off wifi so my laptop can't connect to my NAS anymore I can see that DPP doesn't try to access this NAS folder anymore and the program no longer freezes. So this supports the previous comments that suggest the problem is something with DPP trying access NAS. Accessing it unnecessarily I would add, since my files aren't stored on my NAS they're stored locally on my laptop.

Re: Digital Photo Professional 4.12.20 constant freezing

jrhoffman75 — Mon, 24 May 2021 10:57:00 GMT

Lightroom does not perform correctly when the LR catalog is on a NAS, even though it is OK to have actual files on a NAS.

Perhaps DPP is doing some sort of indexing of where images are (or looking to see if there are any images)?

Re: Digital Photo Professional 4.12.20 constant freezing

MerlijnD — Mon, 24 May 2021 11:07:57 GMT

Hi,

Ill report back after 1 year. Disconnecting the NAS indeed works BUT, after I reattached the network share/nas it has not happened again.

In short:

Connect NAS

Install DPP

= Slow

Connect NAS

Install DPP

Disconnect NAS

Connect NAS

= Problem solved

Greetings,

Merlijn

Re: Digital Photo Professional 4.12.20 constant freezing

jrhoffman75 — Mon, 24 May 2021 11:37:44 GMT

Good info.

Do have any experience after having added additional image files after the

Connect NAS
Install DPP
Disconnect NAS
Connect NAS

process?

Re: Digital Photo Professional 4.12.20 constant freezing

Photog — Sat, 11 Dec 2021 18:27:42 GMT

Try running DPP.exe in Windows XP SP3 compatibility mode. I'm doing it because I was frustrated by all of the freezing and have not had any problems since making this change.

Re: Digital Photo Professional 4.12.20 constant freezing

hborkhuis — Mon, 04 Sep 2023 18:06:56 GMT

I experience this every time I start DPP. The only workaround that seems to work is to restart the Windows Explorer after starting DPP

Rightclick on the taskbar
Start the Task Manager.
Search Windows Explorer and rightclick on this row
Select Restart. The taskbar disapears for a short time but comes back.

Probably the software uses a Filesystem watcher that has a link with the explorer. After restarting that connection might be lost.