topic Re: macOS 15 sequoia - starting EOS Utility crahes in Camera Software

macOS 15 sequoia - starting EOS Utility crahes

westfreund — Thu, 19 Sep 2024 20:29:11 GMT

Hello,
today I did the update and wanted to download pictures from some of my cameras via the EOS Utility. I like the workflow because I can change the file names right away.
Unfortunately, the programme cannot be started successfully. After a few minutes, the programme stops without showing a window and you can then only send an error report or cancel.
I suspect that here too, as with the Webcam Utility, something in the app needs to be adapted due to the extensive changes made by Apple.
The question is, is there a time horizon?
And does anyone know of an alternative tool that I can use to load images from the camera or memory cards and at the same time have the file names automatically adjusted based on some EXIF data?
Thank you for your help and answers.
Take Care
Andreas

Re: macOS 15 sequoia - starting EOS Utility crahes

bradverts — Sat, 21 Sep 2024 09:28:44 GMT

Yes supremely irritating when Canon have had months to sort this out. If you use Adobe Bridge then there is a similar "get images form camera" in the file menu - this works. Or Canon's Digital Photo Professional app (free) might work

Re: macOS 15 sequoia - starting EOS Utility crahes

westfreund — Sat, 21 Sep 2024 09:39:39 GMT

Thank you for your tip about Adobe Bridge. I newer used it before, but yes this works well.

Re: macOS 15 sequoia - starting EOS Utility crahes

Romer45 — Mon, 23 Sep 2024 20:40:52 GMT

I use EOS Utility for wireless tethering when I'm in the studio. I tested all of my Adobe Products, and all of my other photo culling and editing softwares. They all worked fine. EOS Utility didn't even cross my mind until I had a headshot client come into the studio. My camera's wifi came over to my computer fine. But when I connected, the next step is for EOS Utility to launch and it never launched. Won't even open when I click on it. Hopefully a new version comes out soon. If not, I'll be reverting back to the old MacOS until Canon pushes out an update.

Re: macOS 15 sequoia - starting EOS Utility crahes

bradverts — Mon, 23 Sep 2024 22:31:25 GMT

Why dont they do this in advance of the new OS? It usually takes a couple of months after release before they sort it. It's my big issue with canon. Scanners too. And I am sure other things. Their hardware is great, but their software development for users with OS upgrades is lousy.

Re: macOS 15 sequoia - starting EOS Utility crahes

Romer45 — Wed, 25 Sep 2024 22:46:28 GMT

I found a workaround. I purchased SmartShooter 5 from TetherTools and have it backup just my JPEGs to a desktop folder I named "Tether". From there, I have Lightroom look for new images going into that "Tether" folder. It's kind of what I did when using EOS Utility to wirelessly tether, but now it's just wired and using SmartShooter instead of EOS Utility. It's $100, but at least I don't have to have my headshot clients waiting around for me to view directly from the card or back of camera.

Re: macOS 15 sequoia - starting EOS Utility crahes

Woebgon — Mon, 18 Nov 2024 00:49:08 GMT

I just ran into this issue when I updated to Sequoia today. It’s extremely frustrating because I’ll now have to un attach my camera from my teleprompter to get to the SD card and load my photos and video that way. Obviously I need to move away from Canon if they can’t keep things updated.

Re: macOS 15 sequoia - starting EOS Utility crahes

westfreund — Mon, 18 Nov 2024 06:15:59 GMT

You have to update the Canon software, then everything will work, even with Sequoia.
I have now been able to do this successfully. This should take care of the issue for the time being.

https://en.canon-me.com/support/consumer_products/software/eos-utility.html?softwareid=tcm:60-1330031&productid=tcm:60-1990612&os=macOS%2013%20(Ventura)

Re: macOS 15 sequoia - starting EOS Utility crahes

bradverts — Mon, 18 Nov 2024 14:53:28 GMT

So I have just done this again. It still doesn't work.

Re: macOS 15 sequoia - starting EOS Utility crahes

Stephen — Mon, 18 Nov 2024 18:26:14 GMT

Hello. Please verify that you're using the most current version of the EOS Utility for Mac. As of today, that is 3.18.41. You can download the latest version from https://canon.us/eu

If you have issues with the current version, please contact support at 1-800-OK-CANON (800-652-2666) for one-on-one troubleshooting.

Re: macOS 15 sequoia - starting EOS Utility crahes

omgomg — Mon, 18 Nov 2024 17:57:35 GMT

MAC OS M1X + OS 15.1

EOS utility V3.18.41

Impossible to lauch Eos Utility.

Canon has absolutely no respect for his own product!

Re: macOS 15 sequoia - starting EOS Utility crahes

bradverts — Mon, 18 Nov 2024 18:12:30 GMT

Yes verified.

Re: macOS 15 sequoia - starting EOS Utility crahes

vpc — Fri, 22 Nov 2024 14:27:43 GMT

It is not true. Today I tried to install the last version of EOS Utility o my Mac with Sequoia 15.1.1. but DIN NOT WORK.

A Romanian representative of Canon Romania told me that your EOS Utility does not supprt OS 15.

It is unbelievable to hear this from a company like Canon and my experience was so disappointing that I regret I bought EOS R6 Mark II.

I am going to ruturn it an and by a camera with proper software from othter company.