topic EOS Utility server not reachable in Camera Software

EOS Utility server not reachable

AWare — Fri, 15 Nov 2024 13:49:46 GMT

Hello,

I want to use the EOS utility in a production network, but the server can't be reached.

Our production VLAN has no internet access, so I need to whitelist the specific URL and port of the server the utility trying to reach. I couldn't find that info in the documentation or in a wireshark capture.

Does anyone know this address?

Re: EOS Utility server not reachable

Danny — Fri, 15 Nov 2024 13:53:00 GMT

Thanks for joining the conversation, AWare!

To avoid any confusion, please let us know whether you're talking about EOS Utility or EOS Webcam Utility as they're two distinct applications. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: EOS Utility server not reachable

AWare — Fri, 15 Nov 2024 13:55:11 GMT

My bad, sorry! I meant EOS Utility. Didn't notice this was the wrong section to post the question.

Re: EOS Utility server not reachable

Danny — Fri, 15 Nov 2024 13:59:01 GMT

It's okay! They're two very different animals despite their similar names. We moved the thread to the correct section.

Re: EOS Utility server not reachable

p4pictures — Fri, 15 Nov 2024 16:10:45 GMT

EOS Utility can do three functions requiring network access;

update the lens profiles in a camera - EOS utility needs to connect to a Canon server on the internet
search for updates to EOS Utility - EOS utility needs to connect to a Canon server on the internet
if using WiFi, communicate with a camera connected on the same network - EOS Utility needs to be on the same network as the camera.

If your production network has both the camera connected with WiFi and a computer using EOS Utility they can work. I have successfully done this be setting up a second physical test network for the computer and camera - no internet access - and I can connect the two.