topic DPP 4.19.31 Installation Issue on macOS Sonoma (macOS 15.1) in Camera Software

DPP 4.19.31 Installation Issue on macOS Sonoma (macOS 15.1)

GiladZ — Thu, 07 Nov 2024 09:32:49 GMT

Hello,

I am encountering an issue when trying to install Digital Photo Professional (DPP) version 4.19.31 on my Mac Studio running macOS 15.1 (Sonoma). When I start the installer, it immediately quits unexpectedly. I have tried the following troubleshooting steps:

•Installed Rosetta 2 to ensure compatibility with Intel-based applications

Despite these attempts, the installer continues to crash shortly after launching.

Interestingly, the same installer works perfectly on my MacBook running macOS 14 (Ventura). When I checked Canon’s website, I noticed that DPP is not listed as compatible with macOS 15, which suggests there may be a compatibility issue with the latest macOS version.

Has anyone experienced a similar issue with DPP on macOS Sonoma, or is there any update from Canon on support for macOS 15?

Thank you in advance for any insights or suggestions.

Re: DPP 4.19.31 Installation Issue on macOS Sonoma (macOS 15.1)

jrhoffman75 — Thu, 07 Nov 2024 12:43:27 GMT

@GiladZ wrote:

Hello,

I am encountering an issue when trying to install Digital Photo Professional (DPP) version 4.19.31 on my Mac Studio running macOS 15.1 (Sonoma). When I start the installer, it immediately quits unexpectedly. I have tried the following troubleshooting steps:

•Installed Rosetta 2 to ensure compatibility with Intel-based applications

Despite these attempts, the installer continues to crash shortly after launching.

Interestingly, the same installer works perfectly on my MacBook running macOS 14 (Ventura). When I checked Canon’s website, I noticed that DPP is not listed as compatible with macOS 15, which suggests there may be a compatibility issue with the latest macOS version.

Has anyone experienced a similar issue with DPP on macOS Sonoma, or is there any update from Canon on support for macOS 15?

Thank you in advance for any insights or suggestions.

It does run, even though Canon hasn't updated the software list for Sequoia. Maybe try deleting the previous installation first. MacBook Air M2 w/ macOS 15.1.

Re: DPP 4.19.31 Installation Issue on macOS Sonoma (macOS 15.1)

Valdormar — Wed, 06 Aug 2025 03:12:36 GMT

Mac OS Sequoia 15.6 can't install any Canon software using this installer. It comes down to dirty coding, while debugging and looking through the log report the issue is plain and simple. Canon developers have two instances trying to do the same function at the same time, they have both instances located in two different paths.
__ __ __ __ __ __

Mac Debug / Install Error:
Class CmdUtil is implemented in both /private/var/folders/yg/500ny9b515ncyqn9n7b1rdr00000gn/T/CanonOFI_TEMP/Data/Software/Install/UniversalInstaller.app/Contents/MacOS/UniversalInstaller (0x10874b008)
- and - /private/var/folders/yg/500ny9b515ncyqn9n7b1rdr00000gn/T/CanonOFI_TEMP/Data/Software/Install/UniversalInstaller.app/Contents/Frameworks/UIx.framework/Versions/A/UIx (0x116973cc8).

This will cause spurious casting failures and mysterious crashes. One of the duplicates must be removed or renamed.
__ __ __ __ __ __

Valdormar Hauslendale
USA