topic Re: Issues with DPP using OS15 in Camera Software

DPP renaming tool not working in macOS 15

Hummel — Tue, 08 Oct 2024 13:29:56 GMT

Dear all

I am using DPP at its latest version (4.19.10.0) under MAC OS 15.0.1.

When I open files (.cr3) in DPP, mark them all and open the renaming tool, it won't start (the renaming tool). You can shortly see the window of that tool, but it disappears right away. Does anyone have the same issue or will it work using DPP4 and Sequoia? It did work with the OS before and the version of DPP before the one I use now. I updated both at the same time.

Any idea anyone?

I use a MacBook Pro M2 14'' (2023), 32 GB.

Re: Issues with DPP using OS15

jrhoffman75 — Mon, 07 Oct 2024 11:46:12 GMT

@Hummel wrote:

Dear all

I am using DPP at its latest version (4.19.10.0) under MAC OS 15.0.1.

When I open files (.cr3) in DPP, mark them all and open the renaming tool, it won't start (the renaming tool). You can shortly see the window of that tool, but it disappears right away. Does anyone have the same issue or will it work using DPP4 and Sequoia? It did work with the OS before and the version of DPP before the one I use now. I updated both at the same time.

Any idea anyone?

I use a MacBook Pro M2 14'' (2023), 32 GB.

The latest version of DPP4 is 4.19.30.0, but it still does what you are reporting - the screen just flashes once and disappears.

Re: Issues with DPP using OS15

Hummel — Mon, 07 Oct 2024 14:34:40 GMT

John

Many thanks. Good to see that I am not the only one that experiences this. Guess it will disappear with a DPP update soon.

Best,

Hummel

Re: DPP renaming tool not working in macOS 15

Hummel — Tue, 15 Oct 2024 08:37:04 GMT

I only have DPP4 4.19.10.0 as the latest version (no updates available). I reported this to Canon, let us see what happens.

Re: Issues with DPP using OS15

alnetcoms — Sun, 20 Oct 2024 05:42:45 GMT

Same issue here. Hope Canon can fix this soon.

Re: DPP renaming tool not working in macOS 15

jrhoffman75 — Mon, 21 Oct 2024 15:09:28 GMT

Version 4.19.31 (“fixing minor bugs”) is available on the Canon Europe site.
I haven’t downloaded yet, but it might resolve the issues.

Re: DPP renaming tool not working in macOS 15

Stephen — Tue, 22 Oct 2024 12:16:02 GMT

The latest versions are here: https://canon.us/dpp

As of 10/21/2024:
Version 4.19.30(Windows)
4.19.31 (Mac)

Re: DPP renaming tool not working in macOS 15

alnetcoms — Mon, 21 Oct 2024 15:32:29 GMT

Thanks a ton dear John. This has worked !

Re: DPP renaming tool not working in macOS 15

Hummel — Tue, 22 Oct 2024 11:37:24 GMT

It is not available yet. Website doesn't show it and DPP software shows "no updates available".

Re: DPP renaming tool not working in macOS 15

jrhoffman75 — Tue, 22 Oct 2024 12:06:40 GMT

Re: DPP renaming tool not working in macOS 15

Stephen — Tue, 22 Oct 2024 12:19:20 GMT

You can simply tap the link I provided above. It contains the current version of DPP (4.19.31).

Re: DPP renaming tool not working in macOS 15

Hummel — Wed, 23 Oct 2024 07:49:31 GMT

Thanks. It works fine now, even though it does not call out that it works using OS 15. But works fine with OS 15.

Re: DPP renaming tool not working in macOS 15

Stephen — Wed, 23 Oct 2024 12:21:40 GMT

Oops! You're right! It looks like "they" haven't updated the supported OSes section on that page yet! 🙈

Re: DPP renaming tool not working in macOS 15

BeesKnees — Sun, 24 Nov 2024 16:10:36 GMT

I had the same issue. Downloaded and installed DPP (4.19.31) as suggested above and now rename tool works as before.