topic Re: EOS Utility 2 displays splash screen then exits in Camera Software

EOS Utility 2 displays splash screen then exits

mkyp — Sat, 28 Sep 2024 13:59:27 GMT

I'm having problems downloading images from my EOS Rebel T3 via EOS Utility 2. I've done this numerous times in the past, but now it's not working.

I'm running Windows 10. I plug in the camera via the USB cable, the EOS Utility Ver 2 splash screen shows up and then exits, no EOS Utility interface window is displayed. The SD card shows up on the Windows Explorer for My PC and I can see the images on the SD card.

Is there a log file for EOS Utility Ver 2 to see what's the problem?

Any recommendations on how to debug this problem?

I'm using EOS Utility Version 2.14.

thanx in advance

NOTE: I also have EOS Utility Ver 3 installed for my EOS SL3

Re: EOS Utility 2 displays splash screen then exits

mkyp — Sat, 28 Sep 2024 14:55:31 GMT

More info... I found this in the Windows Applications Event Log

Fault bucket 1583906640027856807, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: eos utility 2.exe
P2: 2.14.20.0
P3: 54ca0cf0
P4: System.Configuration
P5: 2.0.0.0
P6: 5eeb0113
P7: 27b
P8: 14
P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD931.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD980.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD9BD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAE7.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_eos utility 2.ex_82151baccb96b0a56a27b726bb7f716b27bad1_00000000_1be3ac07-9283-4f6c-a890-78013c6c7b74

Analysis symbol:
Rechecking for solution: 0
Report Id: 1be3ac07-9283-4f6c-a890-78013c6c7b74
Report Status: 268435456
Hashed bucket: 9de89da0c35c21e4f5fb2ab27c3e2fa7
Cab Guid: 0

Re: EOS Utility 2 displays splash screen then exits

normadel — Sat, 28 Sep 2024 21:14:19 GMT

What do you want to use EU for?

If it's just to get your files from camera to computer, forget about EU entirely. It is totally unnecessary and can be confusing.. You can see the images in Windows Explorer, so just move them wherever you want them to go. If EU starts automatically when you connect camera and computer, you can make that stop. EU runs in the background all the time by default and that can be disabled.

Re: EOS Utility 2 displays splash screen then exits

mkyp — Sun, 29 Sep 2024 00:57:36 GMT

I like EU's feature to rename the files and sort by date. You are correct, I could manually do this by hand copying the files, but it's a manual process. Renaming every file would be excessively wasteful in terms of time.