topic Re: Canon Utilities not Recognizing Canon 5D MK IV in Camera Software

Canon Utilities not Recognizing Canon 5D MK IV

iceman2486 — Sun, 03 May 2020 07:05:28 GMT

Just built a new computer, (Windows 10 Pro, Ryzen 9 3900x, 64gb of ram) downloaded the newest version of Canon utilities from the Canon 5D MK IV Drivers and Downloads page, and when I connect the camera via USB it says no camera connected, although it will let me connect over wifi, but the download speeds on that seemed pretty slow, like 2 minutes per image. I have been using Canon cameras and Canon Utility to download, since the 40D in 2009. Any suggestions or insight would be greatly appreciated.

Re: Canon Utilities not Recognizing Canon 5D MK IV

Waddizzle — Sun, 03 May 2020 11:18:02 GMT

I suggest that you take a look at the "Supporting Documents" associated with the Canon Utilities.

Canon appears to specify Intel Core.chipsets and NVidia graphics hardware exclusively.

Re: Canon Utilities not Recognizing Canon 5D MK IV

joe_okura — Sun, 03 May 2020 18:52:31 GMT

is your cameras wifi active when you connect?

i have a 70D with the wifi active it will not do anything with the usb port. i have to turn it off in the camera.

Re: Canon Utilities not Recognizing Canon 5D MK IV

bbusch — Mon, 25 May 2020 17:17:55 GMT

Honestly it's embarrassing that Canon doesn't support AMD-based systems in 2020.