topic Re: Canon image Gateway? in Camera Software

Canon image Gateway?

Kingcreek — Thu, 07 Feb 2013 01:12:36 GMT

Anybody use it? I have an account and registered a qualified product but have not been able to login successfully.

Re: Canon image Gateway?

Kingcreek — Fri, 08 Feb 2013 19:36:26 GMT

Unavailable since jan 28 at least for me. Anyone able to use it?

i called canon tech support one week ago so I know they are aware of it.

Re: Canon image Gateway?

gprez2006 — Sun, 17 Mar 2013 03:27:35 GMT

I am having the same issue. I have tried logging in with my Google Chrome browser, IE 10 , and Safari. all of my PC software such as Java, and Flash Active X are up to date and functioning properly and I have contacted customer service of my issue and in some instances I was told that they experienced the same issues.

I am waiting for a response after answering some questions regarding my operating system and the above mentioned software, so now it's a waiting game, and I'm very disappointed that I'm unable to take advantage of the image Gateway.

So we wait. I will be sure to make an update on the forum should I get a resolution to this problem.

Re: Canon image Gateway?

Kingcreek — Sun, 17 Mar 2013 11:39:40 GMT

At least I'm not the only one. They can't figure out why my registration with a canon account isn't valid for image gateway. I even got the email welcome you're are now successfully registered for image gateway start enjoying the service etc but I get an authentication error every time I try to log on.
I have called customer support. We tried resetting password. Tried three different PCs and an iPad. They created a trouble ticket and transfered to accounts but I haven't heard anything in weeks and two emails went unanswered. I've already spent way too much time on this.

Re: Canon image Gateway?

gprez2006 — Sun, 17 Mar 2013 18:04:55 GMT

Understood, same here.

And at first they kept telling me that their was no issue with the the Gateway site as if I was the only one who was having this issue and that is when I came to this forum and found that NO, I was not the only one.

And I hate it when they try to infer that it must be my computer or my Internet Provider. Using that cop out only infuriates me more! I know what I'm doing, I keep my PC up to date and virus protected, I've been doing this along time, this is not my first rodeo.

I've spent a ton of money with Cannon in a very short period of time this year trying to resurrect my photography hobby, and I just want to enter the image Gateway! Is that too much to ask for??? Sorry just venting.... Boy that felt good!

Re: Canon image Gateway?

Kingcreek — Wed, 20 Mar 2013 18:42:33 GMT

Gprez, I had some spare time today so I called again. Apparently, they are stumped. After quite some time on the phone and on hold I was told that it is a really strange issue and it has been forwarded to corporate IT and I should be hearing from them soon. Of course that's what they told me almost 6 weeks ago too. We shall see...

Re: Canon image Gateway?

gprez2006 — Wed, 20 Mar 2013 22:01:14 GMT

Thanks for the update! They wanted me to call too, I just gave up, I've just spent thousands of dollars with Cannon and others getting my post retirement hobby together and I just don't have the strength to keep fighting over this silly issue.

I enjoy the camera and all of the accessories, but when I reported a problem getting into their Gateway they were acting as if I was the only one; it's as if they were implying that I made it up or something, why would someone lie or make something up like that? I've got seven brand new products registered with them that they can look up anytime.

I just don't have time for this anymore. But thanks man I hope they work it out for you.

Re: Canon image Gateway?

Kingcreek — Tue, 26 Mar 2013 13:34:56 GMT

Hey what do ya know? It works! I am finally able to log in! I don't know what changed, I assume they fixed whatever the bug was but its strange I have had no contact from canon regarding an open tech issue. I just started playing with it and I'm uploading a few pics on a different PC. I will post a link to my new album once I figure it out.
gprez, you might give it a try and see if its working for you.

Re: Canon image Gateway?

gprez2006 — Tue, 26 Mar 2013 18:22:53 GMT

Hey! I just happened to be on here purchasing a refurbished lens and figured "what the heck" I'll see if Kingcreek has made any progress.

So I'll check it out and see if I can get in. Thanks!

Re: Canon image Gateway?

gprez2006 — Tue, 26 Mar 2013 18:31:21 GMT

Well "I'll be a hotdog on a hot grill" It magically works now! I can actually log into the image Gateway! I have the key to the city of the Magic Kingdom!!

I knew I wasn't crazy nor the only one who couldn't get logged in! Hot **bleep**!

Re: Canon image Gateway?

Kingcreek — Tue, 26 Mar 2013 18:58:53 GMT

personal message sent