topic Re: DPP 4.19.10 crashes on Mac OS 13.6.9 Ventura in Camera Software

DPP 4.19.10 crashes on Mac OS 13.6.9 Ventura

gordonsick1 — Thu, 05 Sep 2024 18:34:28 GMT

This topic has been discussed before, but for different versions of the Mac OS and Canon Software. I've done then installation and get a crash when I start. So, I cleaned out all the Canon items that I could find, reinstalled and it still crashes.

Here is the software I cleaned out, but which did not stop the crash:

Remove the Application folder containing DPP 4:

/Applications/Canon\ Utilities

Remove the Application Support folder :
/Library/Application\ Support/Canon_Inc_IC
Remove the Canon folder in the User Library:

/Users/[User Account Name on Computer]/Library/Application\ Support/Canon_Inc_IC

Remove the DPP 4 plist:
/Users/[User Account Name on Computer]/Library/Preferences/com.canon.Digital-Photo-Professional-4.plist
Remove the Installer plist:
/Users/[User Account Name on Computer]/Library/Preferences/Canon\ Digital\ Camera\ Installer.plist
Empty the Trash
Restart the computer
Install the Fresh copy of DPP 4

My ultimate objective is to be able to read RAW files from my newly released EOS R5 Mark II. How long does it typically take Canon or Apple to make available a useable version of the software after introducing a new camera? I'm wondering if R5 Mark I people can handle Raw files on their Macs.

Re: DPP 4.19.10 crashes on Mac OS 13.6.9 Ventura

johnrmoyer — Fri, 06 Sep 2024 15:32:08 GMT

I use DPP on my iMac (2019 Intel) and rawtherapee on my Debian machine for raw files from my EOS R5.

On my iMac, I have excluded from TimeMachine ~/Library/Application Support/Canon_Inc_IC/DPP4/DppMWare/Cache and that might have helped. In DPP, there is a menu item to clear the cache and that might be sufficent.

Also, I upgraded my iMac to 96GB RAM.

Re: DPP 4.19.10 crashes on Mac OS 13.6.9 Ventura

gordonsick1 — Fri, 06 Sep 2024 21:39:37 GMT

Thanks for the suggestion, but I can't make it work.

On my MacBook Pro, Retina, I emptied ~/Library/Application Support/Canon_Inc_IC/DPP4/DppMWare/Cache
- Now, I can get DPP to open but it doesn't produce a crash report
- Then it quits and I have nothing.
Since I can't get DPP4 to run, I don't get any menu items, so I can't get any menu item to clear the Cache

I'm still open to suggestions.