DPP won't complete installation on macOS v14 (Sonoma)

renouj21 — Tue, 03 Sep 2024 13:29:51 GMT

I'm trying to download DPP for my Mac. I get the download fine, but when I click on the installer it gets half way through "extracting files" and then bails out. Nothing is extracted and I'm back to the installer window. I've tried DPP 4.17 and 4.18. I note from various Google searches that there are people apparently running DPP successfully on Sonoma. However, I also note that on the Canon UK/Europe site, there is no "Sonoma" option offered on the DPP download page (it tops out at Ventura). So is DPP compatible with Sonoma? And if it is, can anyone offer a suggestion as to why it is not loading onto my Mac Studio? Thanks in advance...

Re: DPP won't complete installation on macOS v14 (Sonoma)

John_Q — Tue, 03 Sep 2024 21:10:40 GMT

Hello renouj21,

When the files are extracted, there will not be an automatic pop up of an installer. It puts the installer on your desktop. It looks like a HD (hard drive). It should have a similar name to the .DMG file that you downloaded initially. You should see a "drive" called DPP4.17.0. (or whatever version you downloaded) Inside of that is dppm4.17.0-installer. Double-click that to begin installation.

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DPP won't complete installation on macOS v14 (Sonoma)

Re: DPP won't complete installation on macOS v14 (Sonoma)