topic Re: EOS Utility 3.18.5.13 installer Crashes After Launch in Camera Software

EOS Utility 3.18.5.13 installer Crashes After Launch

Mostly_Birds — Tue, 06 Aug 2024 15:11:34 GMT

Even a freshly downloaded copy of the latest EOS Utility (EU-Installset-M3.18.5.13.dmg) crashes shortly after launch. The install fails. The summary crash report generated by Mac OS 14.6 follows. My comments and questions are after the end of the summary.

-------------------------------------

Translated Report (Full Report Below)

-------------------------------------

Process: UniversalInstaller [62617]

Path: /var/folders/*/UniversalInstaller.app/Contents/MacOS/UniversalInstaller

Identifier: UniversalInstaller

Version: ???

Code Type: ARM-64 (Native)

Parent Process: Exited process [62616]

Responsible: OFICore [62612]

User ID: 501

Date/Time: 2024-08-06 08:55:46.9124 -0600

OS Version: macOS 14.6 (23G80)

Report Version: 12

Anonymous UUID: 9E77241D-C92D-EAEA-FD94-8261AFE3C161

Time Awake Since Boot: 430000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process: exc handler [62617]

VM Region Info: 0 is not in any region. Bytes before following region: 4331274240

REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL

UNUSED SPACE AT START

--->

__TEXT 1022a0000-10230c000 [ 432K] r-x/r-x SM=COW /private/var/folders/*/UniversalInstaller.app/Contents/MacOS/UniversalInstaller

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_platform.dylib 0x195b0f904 _platform_strlen + 4

1 UniversalInstaller 0x1022d0cdc std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char>>::basic_string<std::__1::nullptr_t>(char const*) + 36

2 UniversalInstaller 0x1022c00f0 canonsoft_uix::CServiceLogUtil::WriteSystemInformation() + 628

3 UniversalInstaller 0x1022a6374 canonsoft_uix::CUIXApplication::ApplicationWillFinishLaunching() + 188

4 UniversalInstaller 0x1022a4320 -[UIxApplicationDelegator applicationWillFinishLaunching:] + 64

5 CoreFoundation 0x195bb6144 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 148

6 CoreFoundation 0x195c4a3d8 ___CFXRegistrationPost_block_invoke + 88

7 CoreFoundation 0x195c4a320 _CFXRegistrationPost + 440

8 CoreFoundation 0x195b84678 _CFXNotificationPost + 768

9 Foundation 0x196ca12c4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88

10 AppKit 0x19941223c -[NSApplication finishLaunching] + 248

11 AppKit 0x199411f1c -[NSApplication run] + 252

12 AppKit 0x1993e9240 NSApplicationMain + 880

13 dyld 0x195757154 start + 2476

----------------------------------------------------

I'm running a Mac Studio, Mac OS 14.6.

Earlier versions of EOS Utility, running under Mac OS 14.5 and now 14.6 cannot "see" a connected camera. I have a workaround using Apple's Image Capture, but it's a kludge and tedious, requiring three steps to get meaningfully named photos from the camera to the catalog. When EOS Utility worked, it was a single step.

Does anyone have any better experience, a better workaround or any idea whether Canon is working on the problem?

Thanks.

Jim DeWitt

Frozen Feather Images

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

Stephen — Tue, 06 Aug 2024 15:21:33 GMT

Hi, Jim.

Which camera are you using?
Where did you get your copy of the EOS Utility?

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

Mostly_Birds — Tue, 06 Aug 2024 15:40:18 GMT

Canon R5.

From the CanonUSA site. https://www.usa.canon.com/support/p/eos-r5#idReference%3Dsoftware-drivers

Thanks.

Jim DeWitt
Frozen Feather Images

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

Stephen — Tue, 06 Aug 2024 15:47:01 GMT

Good.

I'm not tech support, but I nerd out on a lot of stuff, and I'm a Mac user. I've found that some software is weird if you don't install it from the desktop instead of the downloads folder. If you haven't already, eject/trash the current installation DMG.

Try dragging the downloaded file to your desktop and then double-click it so that the DMG mounts from there. Once you've done that, you'll see the mounted disk icon on your desktop. Try running the installer now, and see if you have better luck.

Let me know how it goes!

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

Mostly_Birds — Tue, 06 Aug 2024 16:01:39 GMT

I saw that suggestion in another thread and tried it. Same result, right down to the same bad call in the Apple crash report.

Jim DeWitt
Frozen Feather Images

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

Waddizzle — Tue, 06 Aug 2024 16:09:28 GMT

Try downloading a fresh copy. Erase your current copy.

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

Mostly_Birds — Tue, 06 Aug 2024 16:17:39 GMT

Thanks for the suggestions. I deleted all earlier downloads, emptied the Trash, downloaded a fresh copy to the Downloads folder, dragged the .dmg file to the Desktop. Mounted the .dmg file, dragged the eum3.18.5-installer icon to the desktop and launched. Same result: crashed about a quarter of the way through based on the progress indicator bar.

Jim DeWitt
Frozen Feather Images

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

Stephen — Tue, 06 Aug 2024 17:05:41 GMT

If you have a third-party security program like an antivirus or malware protection, it might be interfering by being a little too aggressive, so you can try temporarily disabling it. (Think Sophos, Mcaffee, Bitdefender, etc.)

Analyzing your crash report indicates that (in plain language) there is something where nothing should be.

A handful of things could be causing this, including the app being denied access (by security software, as I mentioned above) or by not being given admin/elevated privileges. You should be asked to enter your password/TouchID when you install it to allow the app access to all the folders it needs.

If your user is an admin, and you've given the app permission to install, and you've disabled any security software, and it's still not working, I think calling support for one-on-one guidance would be super helpful so they can review everything with you. They're at 800-OK-CANON (800-652-2666), Monday through Friday.

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

Mostly_Birds — Tue, 06 Aug 2024 17:18:40 GMT

Stephen, I appreciate you time. I'm logged into the Mac as an Admin user. Other software installers work just fine so I don't think it is likely to be a question of privileges. The only security program I run is MalwareBytes Premium, which is pretty passive, but just in case I turned it off and tried again, with the same result. Notably, I don't get a password dialog before it crashes.

I guess some time with Tech Support is next. Thanks for the suggestions. I'll report here the outcome of the tech support process.

Jim DeWitt
Frozen Feather Images

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

jrhoffman75 — Tue, 06 Aug 2024 20:36:38 GMT

Maybe use an uninstall app to clean out all traces of the software before reinstalling.

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

Mostly_Birds — Fri, 06 Sep 2024 22:23:33 GMT

A good suggestion. I downloaded AppCleaner, installed it and used it to remove my last version of EOS Utility, 3.18.11, I believe. I downloaded a fresh copy of the eum3.18.5-installer. I dragged the installer to my desktop. And it crashed about 20% of the way through installation, as shown by the progress bar, just as before.

Apple's Image Capture is working as a partial replacement, but I miss the additional features of EOS Utility.

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

paul-bklyn — Mon, 21 Jul 2025 16:37:24 GMT

I am having what I think is the exact same problem. Installer crashes before ever asking for permission. I'm using Mac OS Sequoia, though when I go to Canon's download page for the EOS R, it says an older OS is detected. I choose the correct one.

I was trying to reinstall this utility because plugging my camera in to my laptop wasn't doing anything and I think the utility is supposed to launch by itself when I connect. I tried also connecting before starting the computer. Maybe I was doing it wrong but it's too late to adjust that because I did have the uninstall program for this utility and it did work, so now I don't have EOS utility and I can't install it.

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

esimple — Wed, 17 Sep 2025 19:22:24 GMT

I've exactly the same problem. Macbook Pro 14" M2 Max with Tahoe 26. I'm not able to install the app because it crashes during the extracting process.

Re: EOS Utility 3.18.5.13 installer Crashes After Launch

jrhoffman75 — Wed, 17 Sep 2025 20:00:50 GMT

@esimple wrote:

I've exactly the same problem. Macbook Pro 14" M2 Max with Tahoe 26. I'm not able to install the app because it crashes during the extracting process.

I just tried to install latest version 3.16.11 on MacBook Air M2 with Tahoe. Installer executed fine. Returned an Already Installed message since it was installed previously.