topic Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format in Camera Software

Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

CPTRoc — Thu, 25 Jul 2024 14:09:12 GMT

Hello everyone,

I'm having trouble with the EOS VR utility software. I've installed and registered the software, and I am attempting to convert videos shot with my EOS R7 camera. Unfortunately, the software is not converting these videos into equirectangular format.

Here are the details of my system:

Computer: Lenovo
Processor: Intel Core i9
Graphics Card: Nvidia RTX 4080
RAM: 16GB

Despite meeting what I believe are the necessary system requirements, I haven't been able to resolve this issue. Any advice or assistance to fix this problem would be greatly appreciated.

Thank you!

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

kvbarkley — Thu, 25 Jul 2024 14:11:55 GMT

Do you have the proper firmware on the R7?

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

kvbarkley — Thu, 25 Jul 2024 14:13:39 GMT

You will probably have to contact Canon support, we have very few users of it here.

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

CPTRoc — Thu, 25 Jul 2024 15:01:40 GMT

Thanks for your response, I have the latest firmware update version 1.5.0 on the EOS R7.

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

CPTRoc — Thu, 25 Jul 2024 15:24:03 GMT

Thank you for the suggestion. I tried searching for a Canon support page specifically for the EOS VR Utility Software but couldn't find one. Could anyone point me in the right direction or provide a link to the appropriate support page?

I appreciate any help you can offer.

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

kvbarkley — Thu, 25 Jul 2024 15:27:23 GMT

I was thinking the general EOS support number:

1-800-652-2666

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

CPTRoc — Thu, 25 Jul 2024 15:52:40 GMT

Thanks again for your help.

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

ocortess — Thu, 01 Aug 2024 23:41:55 GMT

Hi, Did you get an answer? I'm having the exact problem, but in a Mac with an M3 chip. I saw at least one other person leaving a comment in a YT video with the same problem.

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

CPTRoc — Fri, 02 Aug 2024 05:38:28 GMT

Sorry to say, but no - I do not have an answer yet, I still have the problem, but I am working with the Canon team on the problem. If they find a solution to this problem, I will post it here.

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

ocortess — Sat, 03 Aug 2024 22:02:51 GMT

The software is probably working. Someone pointed out in a FB group post that the video won't look like the 180 videos taking with the 2.8mm which is truly 180. As long as the the fish eye format changes into a slightly bigger picture the videos are being converted. I switched to using the Premiere pro plugin and saw the same, but I was able to succesfully upload them to DeoVR and watch in VR

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

CPTRoc — Tue, 13 Aug 2024 15:42:04 GMT

The software does indeed transform the video, but it does not convert it into an equirectangular format, which is a crucial step. This transformation is necessary to remove the black areas surrounding the fisheye-formatted video. When the video is correctly transformed into an equirectangular format, it becomes more compatible with various platforms, including YouTube.

As of August 13, 2024, YouTube is experiencing issues recognizing and uploading videos shot on the EOS R7 in the 3D 180 VR format. In essence, the EOS VR Utility software and the Premiere Pro plugin do not correctly format 3D 180 VR video shot on the EOS R7 into an equirectangular format. Consequently, this improperly formatted video cannot be uploaded to YouTube.

This is the core issue I’m encountering."

Re: Issue: EOS VR Utility Software Not Converting EOS R7 Videos to Equirectangular Format

Musashi_Ali — Sat, 14 Sep 2024 20:59:24 GMT

This is a pretty concerning issue. Are there any workarounds or other software that would allow the desired outcome? Please keep this thread updated.