topic Re: Mobile image.canon trouble in Camera Software

Mobile image.canon trouble

PiotrS — Tue, 21 Apr 2020 14:08:36 GMT

Hi, I try to send photos by e-mail from my mobile and my mobile application image.app failed with message: "An error has ocurred." What happened?

Re: Mobile image.canon trouble

Stephen — Tue, 21 Apr 2020 14:17:42 GMT

Hello!

So that the Community can help you better, we will need to know exactly what model camera you're using.

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Mobile image.canon trouble

PiotrS — Tue, 21 Apr 2020 14:27:15 GMT

Oh, i am sorry, my camera model: EOS-6D and my mobile Samsung A6. I registered e-mails under image.canon.

Re: Mobile image.canon trouble

PiotrS — Tue, 21 Apr 2020 18:01:44 GMT

My problem concerns the image.canon mobile application, not my camera. The application does not send photos to the specified e-mail addresses, returning the message: "An error has ocurred."

Re: Mobile image.canon trouble

Tim — Tue, 21 Apr 2020 23:42:20 GMT

PiotrS,

I am sorry you ran into difficulties. We recommend uninstalling the application and then re-installing on your mobile.

Re: Mobile image.canon trouble

PiotrS — Tue, 21 Apr 2020 23:55:40 GMT

I reinstalled the application, but it still doesn't work. What can I do next?

Re: Mobile image.canon trouble

Tim — Wed, 22 Apr 2020 00:12:59 GMT

PiotrS,

We're sorry to hear. If you wouldn't mind, please let the community know what is the exact error message you receive?

Re: Mobile image.canon trouble

PiotrS — Wed, 22 Apr 2020 00:28:48 GMT

I wrote about it in my first post. When I start sending a photo by e-mail by pressing the "send" button I receive the error message: "An error was occured." Nothing more.

Re: Mobile image.canon trouble

PiotrS — Wed, 22 Apr 2020 00:36:52 GMT

Here is a screenshot.

Re: Mobile image.canon trouble

Tim — Wed, 22 Apr 2020 00:53:15 GMT

PiotrS,

Thank you for letting us know. We will forward this to our engineering department for review.

Re: Mobile image.canon trouble

PiotrS — Wed, 22 Apr 2020 07:18:16 GMT

Thank you for taking up the topic and I look forward to resolving the problem.

With best regards