topic Re: EOS 90D: Remote Shooting in DPP doesn't work in Camera Software

EOS 90D: Remote Shooting in DPP doesn't work

kmilsark57 — Sun, 23 Jun 2024 01:29:04 GMT

I've been trying to get Remote Shooting in DPP 4 to work with my 90D with no success. I have the most recent versions of DPP and EOS Utility, running on an HP laptop and Windows 11. Intel i7 processor, 1 TB of RAM. I have followed the directions Canon provides step by step, but DPP still says the camera is not connected. I disabled both Bluetooth and WiFi. All the buttons on EOS Utility and Camera Control are greyed out. What am I doing wrong?

Re: EOS 90D: Remote Shooting in DPP doesn't work

jrhoffman75 — Sun, 23 Jun 2024 10:30:10 GMT

When you connect your camera to your computer does Windows see thew camera? It should appear as a device.

Re: EOS 90D: Remote Shooting in DPP doesn't work

stevet1 — Sun, 23 Jun 2024 12:45:46 GMT

kmilsark57,

Also, does EOS Utility pair with your camera independently, outside of DPP4?

Steve Thomas

Re: EOS 90D: Remote Shooting in DPP doesn't work

shadowsports — Sun, 23 Jun 2024 18:05:35 GMT

Greetings,

If the buttons in the EOS Utility are greyed out, this would indicate the camera is not being detected by windows as John is referencing. Please check the cable type and port the camera is connected with / to. Also consider window firewall or 3rd party anti-virus if applicable.

Re: EOS 90D: Remote Shooting in DPP doesn't work

kmilsark57 — Mon, 24 Jun 2024 15:39:15 GMT

Thank you for the tips. Neither my laptop nor my wife's will recognize the 90D. One laptop has Windows 10, the other has Windows 11. I see nothing in my Norton 360 or Windows Firewall that prevents the camera being detectedTried different USB ports, but it made no difference. Any other ideas?

Re: EOS 90D: Remote Shooting in DPP doesn't work

jrhoffman75 — Mon, 24 Jun 2024 15:48:37 GMT

Some USB cables are charging only cables. Verify that your cables are data cables.

Re: EOS 90D: Remote Shooting in DPP doesn't work

kmilsark57 — Mon, 24 Jun 2024 16:39:12 GMT

Thank you. I'll try that.

Re: EOS 90D: Remote Shooting in DPP doesn't work

kmilsark57 — Wed, 26 Jun 2024 03:32:28 GMT

Thank you all for the help. It was the cable. I've ordered a new one.

Re: EOS 90D: Remote Shooting in DPP doesn't work

jrhoffman75 — Wed, 26 Jun 2024 09:41:59 GMT

Glad it is resolved. Please mark the post as solved.