topic Recent photos not showing up in Canon Connect? in Camera Software

Recent photos not showing up in Canon Connect?

Jess4 — Sat, 15 Jun 2024 11:35:34 GMT

I have a Canon M50 which I have been regularly able to transfer photos from and to my phone via the Canon Connect over the last few years, however when I tried today, today's photo will just not show up. I have uninstalled and reinstalled the app, updated my phone and just no luck. Every single photo from previous shots are showing except for today's.

Any ideas or help is appreciated.

Thanks

Re: Recent photos not showing up in Canon Connect?

jrhoffman75 — Sat, 15 Jun 2024 13:17:31 GMT

Do you see them on your camera LCD when you playback images?

Re: Recent photos not showing up in Canon Connect?

Jess4 — Tue, 18 Jun 2024 10:12:57 GMT

Hi John,

Yes I do

Re: Recent photos not showing up in Canon Connect?

jrhoffman75 — Tue, 18 Jun 2024 10:21:17 GMT

@Jess4 wrote:

Hi John,

Yes I do

Can you confirm that the camera is connected to the app by taking a photo via the app?

Re: Recent photos not showing up in Canon Connect?

Jess4 — Tue, 18 Jun 2024 11:47:24 GMT

Can take a photo via the app however the photo also doesn't show up in the app once taken but can view on the camera

Re: Recent photos not showing up in Canon Connect?

shadowsports — Tue, 18 Jun 2024 12:28:59 GMT

Greetings,

Is your mobile device Android or iOS?

What type of file naming convention are you using? Are you using folders on the camera?

Next step, please delete the camera profile saved on the Canon Connect app. Next, reset the network settings on your camera, just the network settings. Performer re-pairing the camera and app. Retest.

Re: Recent photos not showing up in Canon Connect?

Jess4 — Wed, 19 Jun 2024 01:06:41 GMT

Hi, I accidentally clicked that it's a solution however it didn't work.

I'm using Android, Google Pixel Android 13.

I don't take too many photos, so it's not split into files, just dates of when the photos were taken.

I just reset all WiFi and Bluetooth settings and deleted all details on my phone. Reconnected it all and still not luck with seeing the most recent photos on the app.

Re: Recent photos not showing up in Canon Connect?

shadowsports — Wed, 19 Jun 2024 13:17:42 GMT

You didn't tell us if you use folders or the file naming convention you are using. we need to know if there is non standard naming. Android doesn't save RAW, it converts these files to JPG.

Are you deleting files on the camera, on the phone or on a computer?

Also confirm you are using a full size memory card and not a micro SD with adapter.

Are you at the file storage limit in Google Photos?

Next step would be to format the card in camera and perform another test. There is something keeping the photos from transferring.

Re: Recent photos not showing up in Canon Connect?

Jess4 — Wed, 19 Jun 2024 05:56:41 GMT

Hi sorry for missing that one... I'm not quite sure what you mean with the file naming convention... I'm quite new to all this. I'm not sure how to view file name on camera, but the photos that do show up in the Canon Connect app the file name is IMG_9407.CR3 (hope this is correct).

To delete files off SD card, I use the camera. Once I have transferred from Canon Connect into my Google photos, I then delete off Google Photos via my phone.

Am using a full size SD card

I have 20GB more in my Google photos

Getting precious photos from my Canon connect into Google photos is fine. Is getting from my camera into Canon Connect.

How would I format the SD card? What should the format be?

Re: Recent photos not showing up in Canon Connect?

Buggg — Sun, 15 Sep 2024 07:02:01 GMT

Hey, I was facing a similar problem.

The reason you are not able to see your recent photos is because the time and date settings are not adjusted as per the day you shot the photos.

On the camera connect application there is an option “camera date / time settings”.

Click on it to see the date entered. Your photos, if clicked recently, will be close to that date in the application.

Filter those photos with the date filter and you should find them.

Make sure to enter the current date after finding your photos so you wont face this problem in the future.

Re: Recent photos not showing up in Canon Connect?

Indie1 — Tue, 24 Sep 2024 00:43:06 GMT

I was having this issue and I got it to work. I tried doing what someone said in the thread but when I went to the recent date nothing was there.

So what you want to do is to manually go to the photo on your camera, select it, or in other words, press the set button on the photo. On the far right hand side go to the phone icon and it should say "send images to smartphone."

(NOTE: For you to do this you need the camera connect app. Set up your Bluetooth connection do what the app says first, it won't work without the app.)

You are then able to send the photos to the app and that's what worked for me. I have no clue why it's acting that way but this is what I will have to do for now on.

Re: Recent photos not showing up in Canon Connect?

Indie1 — Tue, 24 Sep 2024 00:44:07 GMT

Also with that option you can select more than 1 photo or video to be sent which is good.

Re: Recent photos not showing up in Canon Connect?

Jboydi — Thu, 24 Oct 2024 18:32:27 GMT

Hi!

I have the same camera as Jess4 and am having the same issue. I have an IOS phone and tried deleting and reinstalling the app and then re-pairing my camera connection. I have checked the date and time settings and they are set correctly to the correct date. When I press import photos the photos are still not showing up. What do I do now?

Re: Recent photos not showing up in Canon Connect?

Hazel_T — Sat, 26 Oct 2024 21:22:08 GMT

Hi Jboydi,

When you took the photos were they in JPG or RAW format? Also are you using any functions like HDR? Sometimes the specialized types of photos can't be transferred to a phone, and some phones o not accept RAW files. In those cases they would not be listed.

One other thing to double check would be to select the remote control option in the app, take some test photos, and check to see if you are able to transfer the test photos.

Re: Recent photos not showing up in Canon Connect?

Jboydi — Sun, 27 Oct 2024 16:22:34 GMT

Hi,

I did try the remote control option and those pictures did save. How do I find the format of the pictures? And how can I change it?

Re: Recent photos not showing up in Canon Connect?

winterh3 — Wed, 04 Mar 2026 13:50:16 GMT

I had same problem with only two photos in a days group. the answer here discussing the date on photos was the correct answer for me! i remembered i was having trouble that day and had to enter the date after i had taken those two photos. i looked and they had wrong date. i found them on camera connect as they had downloaded but with different year. i downloaded onto my phone with wrong date then went on my phone and was able to easily correct the date.

Re: Recent photos not showing up in Canon Connect?

winterh3 — Wed, 04 Mar 2026 13:52:42 GMT

thank you! i had this problem too and it WAS a date issue i was able to correct! thanks for the correct solution for me!