topic Re: Deleting photos transferred from CameraConnect to iPhone in Camera Software

Deleting photos transferred from CameraConnect to iPhone

stevenbutterfly — Sat, 27 Jun 2020 06:15:36 GMT

Hello! I used the wifi transfer feature to send photos directly from my EOS Rebel SL2 to my iPhone via the Canon CameraConnect App.

Now I have hundreds of photos on my iPhone that I want to delete but it does not give me the option to.

I included two screenshots to show how the trash can icon and delete buttons do not appear.

How can I delete these photos? They are taking up so much space on my phone!

Re: Deleting photos transferred from CameraConnect to iPhone

jrhoffman75 — Sat, 27 Jun 2020 13:22:13 GMT

did you tap on the "Do you want..." button?

Re: Deleting photos transferred from CameraConnect to iPhone

stevenbutterfly — Sat, 27 Jun 2020 17:37:46 GMT

no! where would i find that?

Re: Deleting photos transferred from CameraConnect to iPhone

stevenbutterfly — Sat, 27 Jun 2020 18:05:22 GMT

oh i see, yes I’ve tried clicking on it but it does nothing. @jrhoffman75

Re: Deleting photos transferred from CameraConnect to iPhone

jrhoffman75 — Sat, 27 Jun 2020 18:11:15 GMT

Give Canon a call at 1-800-OK-CANON

Re: Deleting photos transferred from CameraConnect to iPhone

rs-eos — Sat, 27 Jun 2020 19:37:48 GMT

The "Do you want to delete..." isn't a button. It's the title of the action sheet. Unfortunately, the developer of the software only allows for a single option of "Cancel". Based on the verbiage, sounds like there needs to be two other options. One to "delete the images" and one to just "remove the images from the album".

Example action sheet with only a Cancel button:

Re: Deleting photos transferred from CameraConnect to iPhone

stevenbutterfly — Sat, 27 Jun 2020 19:52:11 GMT

Thanks for the info. I called Canon Support and they said to call Apple support. Apple support had me update my phone but nothing changed. Now they are saying to delete the photos on the camera then try re-syncing to my iPhone. I will update after I try that!