topic Re: EOS Utility not working after upgrade to macOS Sonoma 14.5 in Camera Software

EOS Utility not working after upgrade to macOS Sonoma 14.5

Mostly_Birds — Wed, 15 May 2024 13:16:25 GMT

I upgraded to MacOS 14.5. It seems to have broken EOS Utility; I cannot download photos. My Canon R5 worked fine with EOS Utility under MacOS 12. It shows as connected but no photos are displayed nd the dialog is grayed-out.

Is there a workaround?

Jim DeWitt

Re: MacOS Sonoma 14.5 and EOS Utility

WayneF11 — Wed, 15 May 2024 09:56:01 GMT

Hi,

I read your issue and I have a suggestion for you. To work around the issue with EOS Utility on MacOS 14.5, try the following steps:

Compatibility Mode: Run EOS Utility in compatibility mode for MacOS 12. Right-click the application, choose “Get Info,” and select the compatibility mode option.
Check Canon Support: Visit Canon’s support website for any updates or patches specifically addressing MacOS 14.5 compatibility issues with EOS Utility.

These steps should help you get back to downloading photos from your Canon R5!

Re: EOS Utility not working after upgrade to macOS Sonoma 14.5

jrhoffman75 — Wed, 15 May 2024 13:29:30 GMT

@Mostly_Birds wrote:
I upgraded to MacOS 14.5. It seems to have broken EOS Utility; I cannot download photos. My Canon R5 worked fine with EOS Utility under MacOS 12. It shows as connected but no photos are displayed nd the dialog is grayed-out.
Is there a workaround?
Jim DeWitt

If you are just looking to download photos you could use Apple Image Capture.

Re: EOS Utility not working after upgrade to macOS Sonoma 14.5

Mostly_Birds — Wed, 15 May 2024 14:43:15 GMT

Thanks. It's a decent workaround. Somehow, in 40 years using a Mac, I never noticed the Image Capture app. Image Capture doesn't allow renaming files on import, but I can alter my workflow to do that with Photo Mechanic Plus's Batch Rename fearer.