topic Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work in Camera Software

MAC- EOS Solution Disk 29.0A Installer Doesn't Work

bsorgi — Wed, 23 Apr 2014 11:16:05 GMT

Hi All-

I am running Mac OS X 10.9 and just downloaded the EOS Solution Disk 29.0A image from Canons website.

The image verifies and extracts properly. When I launch the ksd290A_installer it appears to extracts files but then nothing else happens. No errors, no installer, nothing else happens, nothing..

Please advise?

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

jdlambert — Sun, 04 May 2014 20:05:52 GMT

I'm having the exact same problem. It must be something with permissions or the user account because I tried installing under a different account and it installed, it just won't install under my normal account.

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

Mykolas — Mon, 05 May 2014 11:14:21 GMT

Hi bsorgi!

Thanks for the post.

I agree that the permissions may be to blame here. try using the disk utility to first verify, then repair the disk permissions. After they are repaired, you should be able to run the installer successfully.

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Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

jdlambert — Mon, 05 May 2014 22:22:49 GMT

Mike, bsorg

I had verified and repaired the disk permissions but that didn't resolve my issue. It is still something with the user account, I just don't know what it is.

After installing the EOS Solution Disk 29.0A Installer on to a different account (with Admin rights), and logged back into my normal user account the software was all available for my use. This may be a work around for bsorg also. I would like to figure out why this didn't install under my normal user account. I wonder if it has something to do with upgrading from 10.6.x to 10.9.x, perhaps that is where the corruption took place.

Good Luck bsorg!!

Thanks Mike for your response!!

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

Pinholer — Sat, 14 Jun 2014 00:43:42 GMT

jdlambert

it isn't with upgrading 10.6.8 to 10.9.x.

I instaled the EOS Solution Disk 28.2A when I was under 10.6.8. I did it with an Admin rights account, it was not possible to do it in my normal one. I've recently upgraded to 10.9. I am wondering why the apps have not yet auto updated. Does not work properly the Auto Updater Service? Must I download and run the EOS Solution Disk 29.0A.

Thanks.

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

jdlambert — Sun, 15 Jun 2014 21:34:57 GMT

Hi Pinholder,

The updater wouldn't work for me either, I ended up downloading the EOS Solution Disk 29.0A manully and did the install under a admin account.

Good Luck

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

jfordwarnick — Thu, 02 Jul 2015 15:09:28 GMT

I am having the same problem. I verify the disk and it says its okay. What else can I try?

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

mackone — Sun, 05 Jul 2015 12:51:38 GMT

I'm having the Same problem with the EOS Digital Solutions ver 30.2 on my macbook running OSX 10.10.4 . The Disc installer will not load nor will the one downloaded from canon.

Help !!!

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

gordzilla — Fri, 16 Oct 2015 05:58:35 GMT

Just ran across this problem, myself, but with Solution Disk 29.1A under OS X 10.10.5. As others have reported, it reports it's extracting files then nothing happens.

I tried running the installer manually via the command line, and got an interesting clue to the problem. After extracting files, it reports an error and terminates. Here's the messages reported in the shell (with the temp paths slightly altered, just to be on the safe side):

CResourceBundleStringTable::GetStringForKey: /Volumes/EOS Solution Disk 29.1A/ksd291a_installer.app/Contents/Resources/UILang/en/OFIStringTable.def: OFIStringTable.def: 'OFIString_FILE_EXTRACT'='Extracting Files...'
objc[23432]: Class CmdUtil is implemented in both /var/folders/blah/blah/blah/CanonOFI_TEMP/Data/Software/Install/UniversalInstaller.app/Contents/MacOS/UniversalInstaller and /var/folders/blah/blah/blah/CanonOFI_TEMP/Data/Software/Install/UniversalInstaller.app/Contents/Frameworks/UIx.framework/UIx. One of the two will be used. Which one is undefined.

So this appears to be a bug in the installer when run under OS X 10.10, with the class CmdUtil defined in two places and causing a conflict. I've tried running the same installer under a VM running 10.9 on the same machine and it starts successfully (not that it helps).

Cheers,

Gordon

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

RicktheRecorder — Mon, 16 Nov 2015 17:52:54 GMT

Trying to instal 29.1A downloaded today and I get exactly the same - the files extract but nothing happens. Permissions have been checked and no error messages appear.

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

Dennis_Moore — Thu, 10 Dec 2015 00:11:44 GMT

Hello everybody,

I’m not a photographer but an Apple Consultant and got faced to this installer problem at a client’s studio. It was really difficult to find any solution on the web other than „run the installer logged in into a newly created user account“.

This was the all satisfying solution for us:

Go to System Preferences -> Language & Region
Change the primary language (I chose „English“)
Quit System Preferences

That’s it. The installer should run now. And it still should after changing the language settings back to its original state (for me it was „Deutsch/German“).

This is how I got there:

I found this entry in the console log looking like

<timestamp> UniversalInstaller[pid]: objc[pid]: Class CmdUtil is implemented in both /var/folders/**/******************************/*/CanonOFI_TEMP/Data/Software/In stall/UniversalInstaller.app/Contents/MacOS/UniversalInstaller and /var/folders/**/******************************/*/CanonOFI_TEMP/Data/Software/In stall/UniversalInstaller.app/Contents/Frameworks/UIx.framework/UIx. One of the two will be used. Which one is undefined.

I observed the directory /var/folders/ during my installation attempts and noticed a directory CanonOFI_TEMP was created and deleted again after just a second. (By the way „OFI“ stands for „OneFileInstaller“).

Logged into a clean user account when running the installer, the above entry about „CmdUtil“ has been generated, too. So this might indeed be a hint to something nasty, but was not causing the installer to work.

I removed the corresponding subdirectory of /var/folders/ and restarted the machine. Nearly everything has been recreated immediately after login into the „bad“ user account.

We already gave booting into Safe Mode a try, I examined the user specific preference files in ~/Library/Caches, ~/Library/Containers, ~/Library/Fonts, ~/Library/Group Containers, ~/Library/Preferences – all that stuff. I did not get any further.

Shortly before I was determined to give up I noticed that in /Users/Shared Items several text/log files had been created that must belong to the several installation attempts we made. These text or log files pointed out the reason for the malfunction of the installer:

These log files contain information about the account the installer had been invoked with. So I was able to assign each file. The log files created by the „bad“ login session stopped recording installation events (because of the crash of the installer) exactly at the point where the log files created by the „good“ login session show information about the installation language.

Thereof I concluded that the installer must have problems to determine the system’s language and I changed its settings to reset it some way. And: It worked.

Hope this helps anyone.

Greetings from Hamburg

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

Dennis_Moore — Mon, 16 Mar 2020 19:24:42 GMT

You're welcome. This is great news, for this approach seems to be still working. Otherwise it's disappointing for Canon did not notice neither the problem nor the workaround after five years...

Kind regards from Hamburg

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

sergii_p — Sun, 02 Jan 2022 23:15:31 GMT

Faced with the same issue and fixed. Thank you.

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

Dennis_Moore — Mon, 03 Jan 2022 18:20:24 GMT

Hi sergii_p. You're very welcome. Glad, I could help.

Best wishes!

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

ELP_Keith — Sun, 12 May 2024 05:08:02 GMT

Thank you so much, Dennis. This worked for me on my iMac running MacOS 13 Ventura. I had not been able to update DPP4 or EOS Utility for years. I really appreciate you sharing your expertise and insights.

Re: MAC- EOS Solution Disk 29.0A Installer Doesn't Work

Dennis_Moore — Mon, 13 May 2024 09:02:19 GMT

Keith, that's great news. Unbelievable, that after all these years, this is still an issue. Glad, I could help.