topic Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7 in Camera Software

Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

CoinGuy — Fri, 06 Oct 2023 17:13:28 GMT

I use my Eos Rebel T7 on a custom camera stand to take photos of coins as part of my business. I connect via USB cable to my MacBook Pro and use Remote Shooting in EOS Utility 3.0 to focus, zoom and take photos. Then I stupidly upgraded from OS Ventura to OS 14 Sonoma, and now EOS Utility 3.0 doesn't work. I've checked the cable - it's working, as I see the camera in my Image Capture app. The EOS Utility just doesn't respond - sometimes I get nothing, and sometimes I get to the right screen where I would select Remote Shooting, but it's greyed out and I just have the spinning pinwheel. I have to force quit the app because it's not responding. So, clearly I upgraded to an OS that is too new and isn't compatible with EOS Utility. Is there any way to make my system work so I can still use live shooting? Will Canon be releasing an updated EOS Utility anytime soon?

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

CoinGuy — Fri, 06 Oct 2023 17:17:36 GMT

Adding - I'm using version 3.16.1 of EOS Utility. Also wondering if there's another software option that will accomplish what I'm doing (live shooting using the computer screen when attached to the camera)?

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

Anonymous — Fri, 06 Oct 2023 17:48:26 GMT

On the Canon support site for the T7 camera, they don't list an EOS Utility for Mac OS14, but do list one for Mac OS 13, so I believe that Canon will have to update their utility for the new operating system. The version for OS 13 is EOS Utility 3.17.1 so you might want to try that version until Canon releases an update.

EOS Utility 3.17.1 Download

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

Waddizzle — Fri, 06 Oct 2023 19:08:48 GMT

How old is this newly release OS? I recommend removing the Canon software. Rebooting. Re-installing the Canon software and rebooting again.

Apple has fallen into the habit of releasing a major OS update 3-4 times year, which breaks much of their existing code base. This is an Apple issue that has been going on for many years.

I have a Mac. I stopped using it. I got tired of spending a couple of hours deleting my Canon software and re-installing every 3-4 months, hoping I can get it work again. Sometimes a minor update will kill the third party apps. I would rather spend my weekend getting and capturing photos, instead of refreshing my Canon apps on my Mac.

It is not in Apple’s best interests for the Canon apps to work properly. Apple would much rather see you buy a new camera from Apple, in other words an iPhone. Canon is not alone in riding this constant merry-go-round.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

jrhoffman75 — Fri, 06 Oct 2023 23:20:13 GMT

There is a paid app called Kuuvik Capture from the App Store.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

rs-eos — Sat, 07 Oct 2023 00:18:50 GMT

Major macOS updates are yearly (typically in October).

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

CoinGuy — Sat, 07 Oct 2023 16:08:37 GMT

I tried 3.17.1 and it doesn't work either. Any idea how often Canon releases updates?

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

CoinGuy — Sat, 07 Oct 2023 16:09:32 GMT

Thank you! This might be a great solution.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

Waddizzle — Sat, 07 Oct 2023 18:36:05 GMT

@rs-eos wrote:
Major macOS updates are yearly (typically in October).

Whenever they break the existing codebase, that’s major in my book. Windows called them Service Packs. Apple does not have to update and rename their OS every year, which is ridiculous to me.

Like I said, Apple breaks third party apps at 3-4 times per year. I quit using my Mac. It is an Intel machine I purchased a few months before the M1 platforms were introduced. It is just over three years old and it is obsolete.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

jrhoffman75 — Sat, 07 Oct 2023 18:46:50 GMT

I am using EOSU 3.16.10 w/Sonoma and it connects to my M200. 3.16.10 also lists the T7, so maybe you want to try that.

Some versions of EOSU 3.16 had issues connecting with USB to macOS 13 with Apple Silicon. Not sure if this is what is impacting you.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

CoinGuy — Sat, 07 Oct 2023 19:10:43 GMT

I'm on an Intel-based Macbook Pro (mid 2017). I was originally using 3.16.10 when I upgraded to Sonoma, and it didn't work. Thanks though.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

CoinGuy — Sat, 07 Oct 2023 19:26:59 GMT

I found DSLR Assistant app as well, which is cheaper and seems to fit the bill, since I mainly need the live shooting function. Any experience with this one?

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

mendi — Fri, 13 Oct 2023 21:40:14 GMT

Hi CoinGuy

I had the very same issue using my R5 with new bought Apple MacBook Pro 2023 M2 and MacOS 14 (Sonoma) I just installed rosetta via terminal command restart my MacBook and EOS Utilty 3 on Sonoma is working again. The terminal command for installing rosetta is: softwareupdate --install-rosetta

it asks you to accept an agreement, type "a" and enter and then restart your Mac.

Hope it works, it worked for me.

Greetings from Switzerland

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

federico — Mon, 23 Oct 2023 23:19:09 GMT

No, this is not a Solution.
I saw a lot of responses from you advertising this app.
The problem is EOS UTILITY. Its not compatible on OS X 14 (Sonoma) Anda Canon MUST be upgraded

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

federico — Tue, 24 Oct 2023 00:06:12 GMT

No, this is not a Solution.
I saw a lot of responses from you advertising this app.
The problem is EOS UTILITY. Its not compatible on OS X 14 (Sonoma) And Canon MUST be upgraded

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

Yanko — Thu, 02 Nov 2023 05:09:20 GMT

I think I found a solution, it appears that MacOS Sonoma on Apple Silicon checks all USB accessories when they are connected (for security reasons I guess) and this check is apparently happening when connecting the camera with USB cable as well. That seems to be preventing EOS Utility working correctly. In my tests, if I set "Allow accessories to connect" to "Ask Every Time" in the Privacy & Security pane in System Settings, the computer will ask if you want to allow an accessory every time when you connect it, but after allowing the camera, EOS Utility works, at least for me.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

japollock — Wed, 08 Nov 2023 19:14:00 GMT

This is seriously a terrible solution. How do I downvote?

The recommended app is $129.99. Do you advertise for them? Are you the app creator trying to make money? This post from @jrhoffman75 really should not be labeled "accepted solution". Bad stuff; fishy.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

jrhoffman75 — Wed, 08 Nov 2023 19:30:27 GMT

I don’t have experience with either one. Choose whatever works best for you.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

jrhoffman75 — Wed, 08 Nov 2023 19:32:27 GMT

I don’t disagree. OP needed an immediate solution. If you can wait for Canon to update the app do so. Don’t impose your need (or not need) on someone else.

Re: Upgraded to Mac OS 14 Sonoma - now can't connect EOS Utility to EOS Rebel T7

jrhoffman75 — Wed, 08 Nov 2023 19:33:37 GMT

I don’t disagree. Why don’t you pick up the cudgel and get the upgrade?