topic Re: Eos Utility not working with Sonoma and Adobe in Camera Software

Eos Utility not working with Sonoma and Adobe

Barrphoto — Thu, 30 Nov 2023 15:24:51 GMT

continuing to have an issue with eon utility not working with Sonoma and the latest versions of photoshop and bridge. it says that some other software is connected to the camera and I can only get it to work by loading in safe mode. Any one found a fix yet??

I have had to resort to Kuuvk capture (not ideal) but have to keep getting work done. Ideally would like to see eos utility back working... Anyone have a fix other than different software?

Re: Eos Utility not working with Sonoma and Adobe

Hazel_T — Sat, 02 Dec 2023 22:29:47 GMT

Hi Barnphoto,

I'm sorry to hear the EOS Utility is not working on your computer. The EOS Utility hasn't been updated for OS14 Sonoma yet, so it might not work correctly on that operating system at this time.

In the meantime you could try uninstalling it and re-installing he current OS13 version of the software. That will be available on the product page for your camera. You can look up the product page HERE. Once you are on the product page click on the Software & Drivers button and there will be an operating system drop down. Click on the drop down and select macOS Ventura v13. The current version is EOS Utility 3.17.2 for macOS.

Once you've re-installed the current OS13 version restart the computer using the restart option in the operating system. When the camera has completed the restart open the EOS Utility by itself without opening any other software, connect the camera, and check to see if it automatically refreshes to give you the import options.

Re: Eos Utility not working with Sonoma and Adobe

Barrphoto — Sat, 02 Dec 2023 23:24:54 GMT

Does not work. I have tried reinstalling, wiping hard drives, buying a new Mac even…none of it works with the current versions of Photoshop and Sonoma. Is anybody out there getting it to work?

Re: Eos Utility not working with Sonoma and Adobe

NatalyaP — Sat, 02 Dec 2023 23:31:15 GMT

Greetings Barrphoto,

In case the steps we've provided does not allow for the software to run and function on your computer running with macOS 14, then we recommend to occasionally check the product support page for your Canon camera where an update to the software will become available when it's posted by our software engineers. We appreciate your patience and apologize for any inconvenience this may cause.

Re: Eos Utility not working with Sonoma and Adobe

AJRAV — Tue, 05 Dec 2023 02:47:43 GMT

This is because Apple released an update with Sonoma 14.1 that blocks legacy webcams. Canon needs to release an update ASAP.

In the meantime, follow the steps here: https://support.apple.com/en-us/HT213969

This fixes the issue.

Re: Eos Utility not working with Sonoma and Adobe

captivaman — Fri, 05 Apr 2024 01:21:43 GMT

Can you give an ETA for this update to EOS 3 Utility. It's 4 months since you last posted...come on Canon! So many Canon camera owners use Macs, and we use the latest and greatest Mac OS!

Re: Eos Utility not working with Sonoma and Adobe

Barrphoto — Fri, 05 Apr 2024 02:16:30 GMT

it’s easy to blame Apple for the issue yet capture one and kuuvik have found a way to work with it. I do not need all the features that capture one offer and do not want to pay a monthly subscription. I have purchased kuuvik as a workaround. I don’t know why Cannon cannot get this fixed instead of blaming Apple? Lifetime canon user for the past 25 years professionally please Cannon help us out here.

Re: Eos Utility not working with Sonoma and Adobe

jrhoffman75 — Fri, 05 Apr 2024 14:23:50 GMT

Re: Eos Utility not working with Sonoma and Adobe

Barrphoto — Fri, 05 Apr 2024 14:27:51 GMT

sorry I’m not quite sure what you’re showing with your screenshot?

Re: Eos Utility not working with Sonoma and Adobe

jrhoffman75 — Fri, 05 Apr 2024 14:29:04 GMT

Updated EOSU for macOS 14

Re: Eos Utility not working with Sonoma and Adobe

captivaman — Fri, 05 Apr 2024 15:42:09 GMT

This update does not fix the issue for Intel-based Macs with Sonoma 14.3. The EOS 3.18 Utility on my MacBook 2018 does not connect to my 80D the way it does on my Windows machines. Come on, Canon…fix it!

Re: Eos Utility not working with Sonoma and Adobe

John_Q — Tue, 09 Apr 2024 00:16:52 GMT

Hello captivaman,

I'm sorry to hear that you are still having issues with the software after updating it on your Mac. You may want to contact our technical support reps for further assistance with this. The update should have resolved any issues. If you would like to speak with a Canon representative, please contact our Technical Support Team at 1-800-652-2666, Monday through Friday between 9:00 am to 9:00 pm ET and Saturday between 9:00 am to 7:00 pm ET.

Re: Eos Utility not working with Sonoma and Adobe

Aroche — Fri, 03 May 2024 17:21:25 GMT

I've found using the old EU2 to be more reliable.

It's not ideal, of course, but it will have to do until Canon figures out a fix.

Re: Eos Utility not working with Sonoma and Adobe

IthacaNY — Mon, 15 Jul 2024 17:06:22 GMT

To Aroche. This won't work with a newer camera like an R3. I tried it on an M2 MacBook Pro. I suspect it might work with an older camera on a Mac with a conventional USB port. I still have a 5D IV but I don't want to risk installing EU2 on my main machine, a 2020 iMac.

Re: Eos Utility not working with Sonoma and Adobe

IthacaNY — Mon, 15 Jul 2024 18:11:54 GMT

Solved on a Canon R3. On the yellow, wrench menu, Tab 4 set "Choose USB connection app" to the top choice, "Photo Import/Remote Control".