topic Re: G3X can't save files to a computer in Camera Software

PowerShot G3 X can't save files to computer - Software needed for macOS Sonoma

monkeygirl — Wed, 03 Apr 2024 19:14:18 GMT

Hi all,

I'm trying to save the files I have on my G3X to a computer using a USB cable, but I'm unable to do it. The manual says you need to install the software first, obviously. However, when I go to PowerShot Support and select my operating system and version (macOS Sonoma v14), it tells me that there are no results for the OS version I selected. How do I get the software then? Because the computer isn't detecting the camera.

I have previously transferred files via WiFi, with no issue; but these are sensitive files which I'm not allowed to transfer using WiFi for security reasons.

Thanks so much

Re: G3X can't save files to a computer

kvbarkley — Wed, 03 Apr 2024 19:11:18 GMT

Select an older version of MacOs.

However, you don't need any software for the Mac. Plug the camera in with a known good USB cable, turn Wifi Off and run Image Capture. You can then set up Image Capture to automagically run when you plug the camera in.

Re: G3X can't save files to a computer

monkeygirl — Wed, 03 Apr 2024 19:25:04 GMT

Image Capture isn't detecting the camera. If I turn it on, it appears to be frozen — it doesn't allow me to play the video that's showing, or to go to the next one. The cable is plugged in correctly, but I'm wondering if that's the problem. I just don't have another cable of that kind at hand right now, but I guess I should get another 🤔

Re: G3X can't save files to a computer

kvbarkley — Wed, 03 Apr 2024 19:47:45 GMT

Did you turn Wifi off?

Re: G3X can't save files to a computer

monkeygirl — Wed, 03 Apr 2024 20:00:10 GMT

My WiFi settings are NFC Off, Password Off, Target History Off... is that what you mean?

Re: G3X can't save files to a computer

kvbarkley — Wed, 03 Apr 2024 21:51:19 GMT

That should do it. And once you plug the camera in, the computer will control everything, The camera should appear "Frozen"

Re: G3X can't save files to a computer

kvbarkley — Wed, 03 Apr 2024 21:54:43 GMT

If all else fails, you might need a card reader.

Re: G3X can't save files to a computer

monkeygirl — Fri, 05 Apr 2024 14:03:35 GMT

I ended up getting a memory card reader, as it wouldn't let me do it another way. Thanks so much!