topic Re: Cannot select "download images to computer" on mac in Camera Software

EOS Utility 3 Cannot select "download images to computer" on Mac

Sjavier — Tue, 05 Mar 2024 14:29:19 GMT

I am unable to select "download images to computer" on the EOS Utility 3 software. I have tried updating the software but I am up to date. I have a MacBook (OS Ventura 13.6.3) with no ports; I connect via Wi-Fi. The software launches fine when I connect the camera to the computer. The option to download is not active/clickable. I have never had a problem before. Help please! Thank you!

Re: Cannot select "download images to computer" on mac

Sjavier — Mon, 04 Mar 2024 18:05:48 GMT

Update: I tried uninstalling the software and reinstalled it. Same issue.

Re: Cannot select "download images to computer" on mac

rs-eos — Mon, 04 Mar 2024 18:24:02 GMT

Does your MacBook have a built-in SD card reader?

Re: Cannot select "download images to computer" on mac

Sjavier — Mon, 04 Mar 2024 19:38:37 GMT

Nope.

Re: Cannot select "download images to computer" on mac

jrhoffman75 — Mon, 04 Mar 2024 20:52:47 GMT

" I have never had a problem before. Help please! Thank you!"

Have there been any changes between when it worked and now - OS update, new router/wi-fi system, etc.?

Re: Cannot select "download images to computer" on mac

Sjavier — Mon, 04 Mar 2024 21:14:56 GMT

Yes, OS update. I tried uninstalling and then reinstalling the software after the update, but no luck.

Re: Cannot select "download images to computer" on mac

jrhoffman75 — Mon, 04 Mar 2024 21:46:02 GMT

Did you check the Security section of System Settings? You might need to authorize Files and Folder access.