topic Re: Cannot find T7i Firmware in Camera Software

Cannot find EOS Rebel T7i Firmware

clynch — Thu, 29 Feb 2024 19:41:57 GMT

Your instruction keep leading me to the standard support page, but when I go there is no reference for Firmware and I have looked in ever sub area. I want to connect it to my Android Phone

Re: Cannot find T7i Firmware

clynch — Thu, 29 Feb 2024 01:06:27 GMT

This seems like poor support to not make obvious or explain why it is not there or where it is!!

Re: Cannot find T7i Firmware

stevet1 — Thu, 29 Feb 2024 01:24:54 GMT

Clynch,

Connecting your camera to your phone is not really a feature of firmware.

What you want to do with your Android phone is go to the Google Play Store and download an app called, "Canon Camera Connect".

This app will allow you to use your phone to operate your camera, or to download pictures from it.

Steve Thomas

Re: Cannot find T7i Firmware

clynch — Thu, 29 Feb 2024 02:34:39 GMT

THANKS FOR NOTHING!!!!!!! OK FORGET THE ANDROID STUFF WHAT IF I JUST WANT THE LATEST AND GREATEST FIRMWARE FIXES!!!!

Re: Cannot find T7i Firmware

clynch — Thu, 29 Feb 2024 02:36:41 GMT

WITH THIS KIND OF SUPPORT THIS WILL LIKELY BE THE LAST CANON PRODUCT I EVER BUY!!!!

Re: Cannot find T7i Firmware

clynch — Thu, 29 Feb 2024 02:40:20 GMT

YOUR OWN SITE SAYS THAT THE LATEST FIRMWARE FIXES ANDROID CONNECTION ISSUES!!!!!

Firmware Notice: EOS Rebel T7i: Firmware Version 1.1.0

Firmware Version 1.1.0 incorporates the following enhancement:

1. Enables NFC connection with smartphones running Android 10 operating system.
• For Android running v6.0 or later, use Camera Connect v2.7.10 or later.
• For Android running v5.0 or older, use a connection method other than NFC.

Firmware Version 1.1.0 is for cameras with firmware up to Version 1.0.2. If the camera's firmware is already Version 1.1.0, it is not necessary to update the firmware.

Re: Cannot find T7i Firmware

Tronhard — Thu, 29 Feb 2024 04:30:28 GMT

In the USA, if you have not registered your camera with Canon, you may not be able to download the firmware - you do not indicate whether that is the case or not.
However, to assist you, I have found a Canon site where you can download the latest version (which is cumulative) without doing so. While the site is Australian, I have updated from this location before for North American cameras with no issue.
EOS Rebel T7i / 800D Firmware Update, Version 1.1.0 [Windows] | Canon Australia
I hope this resolves your issue.

Re: Cannot find T7i Firmware

shadowsports — Thu, 29 Feb 2024 07:09:47 GMT

Welcome clynch,

While the Canon Community is moderated, it is a user to user support forum. So the majority of people here are fellow photography enthusiast like yourself. You will often see moderators and product experts (Canon employees) lending a hand as well.

To receive official product support directly from Canon, you do need to register your product and open a support request. This is done via MyCanon.

MyCanon

Once your product is registered, you are presented with the different support options available for your product. How to contact. repairs, software support, etc.

You appear to have found a product whose firmware download is missing on its support site. It might be temporary or maybe an oversight. Easily resolved by contacting support. In this case, Trevor offered you a workaround to get the software you requested.

There was a period of time where some products had their firmware listings moved to the Advisory section on the product support site. It caused some confusion and was moved back to Software and Drivers. Not ideal, I understand and there appears to be an issue with the downloads which I will report.

Most users here are volunteers, people like you and I who share an affinity for photography. Also for Canons other products. We are happy to try and help and appreciate your participation. If you do need official support, its available.

My Canon or by calling:

Cameras - EOS Digital SLRs, EF Lenses & Flashes
1-800-652-2666 Monday-Friday:
9:00 am to 9:00 pm
Saturday:
9:00 am to 7:00 pm

Re: Cannot find T7i Firmware

Tronhard — Thu, 29 Feb 2024 04:38:07 GMT

Rick, thanks for that clarification on registration.

Re: Cannot find T7i Firmware

jrhoffman75 — Thu, 29 Feb 2024 12:17:55 GMT

@clynch wrote:
It's right here:

Posting in all caps is a violation of the forum guidelines.

Re: Cannot find T7i Firmware

Stephen — Thu, 29 Feb 2024 13:59:44 GMT

Hi there, and welcome to the Canon Community!

If you're ever confused and would rather speak with technical support one-on-one, call our team here in the USA at 800-OK-CANON (800-652-2666). You may find it beneficial to register your camera before calling. You can do that at canon.us/account.

I'm not a tech, but I wanted to take the time to walk you through the process because it can be a bit much.

You can't install firmware using a mobile device (phone or tablet), so you will not see it unless you're on a computer.

From a laptop or desktop, navigate to https://www.usa.canon.com/support/p/eos-rebel-t7i.

On that page, tap "DOWNLOADS" in the top black bar (just above the photo of the T7i).
Expand the "Software & Drivers" section by tapping it.
The site will have detected your computer's Operating System. However, the firmware came out in 2020, before Windows 11 & the most current versions of macOS. That means you must change it manually to "macOS Catalina v10.15" if you're on macOS or "Windows 10" if you use Windows.
Just below the Operating System drop-down is another drop-down that says "Download Type." Change that to "Firmware"
You will then see, at a minimum, the most current firmware file:
Tap the box above the gray download box, and it will activate and change to red, allowing you to download the file.

I've attached a PDF with the official update instructions once you have the file.

I sincerely hope this helps, but please, if you get stuck or need someone to walk you through this, give our team a call! They're available 9:00 AM - 9:00 PM Monday through Friday and 9:00 AM - 7:00PM on Saturday.

Re: Cannot find T7i Firmware

ebiggs1 — Thu, 29 Feb 2024 16:18:54 GMT

"WITH THIS KIND OF SUPPORT THIS WILL LIKELY BE THE LAST CANON PRODUCT I EVER BUY!!!!"

Why? You got a comprehensive reply from a Canon employee. You got several instructions and advice from folks that have no incentive to help. They just want to see you get what you wanted.

And, BTW, it is considered very rude to use all caps. You might keep that in mind next time you go off.

Re: Cannot find T7i Firmware

clynch — Thu, 29 Feb 2024 18:12:52 GMT

I am a tech person, I have primarily worked in Fortune 100 Companies and spent 13 years at one of the big 3 Tech Companies. For my own personal use I setup and maintain home automation, whole house automated lighting, home security, Garage Doors, Media Server connect to all computer and TV’s, and Automated HVAC and all including remote access to all of that and the computers and other misc. hardware. I have directories full of downloaded drivers, manuals to maintain all of this stuff. In all this I find my experience with Canons Support site as the worst I have had with anybody’s support site especially from a big company like Canon. And then there is the armature support!

Canon should be doing much better for Support. And I have heard that many of the Camera Companies are moving to Android or other similar OS’s to drive new Cameras, Canon, you really are going to need to support your product so much better! For me this experience will be a big negative for buying any future Canon Photography Equipment.

Chuck Lynch

Re: Cannot find T7i Firmware

SamanthaW — Thu, 29 Feb 2024 18:19:21 GMT

Just to reiterate, Chuck.

The Canon Community is hosted by Canon USA, but you have only interacted with one Canon employee so far, now two including myself. This forum is a place for Canon users like yourself to crowdsource ideas and troubleshooting. Canon only steps in if the Community cannot help. All of the Canon employees will have the title Community Manager, Moderator, or Product Expert, all other people you interact with are just enthusiasts who enjoy lending a hand.

In the future if you'd like direct support from Canon immediately, you will need to access your support options via the MY CANON ACCOUNT portal or by calling in. HERE is a direct link to the Community guidelines should you like to refresh on the rules and how the Community works.

Hope this helps!

Re: Cannot find T7i Firmware

Stephen — Thu, 29 Feb 2024 18:34:53 GMT

What are you even talking about?

If you want to use the Android App, by all means, use the Android App. You'll find info on it HERE.

But you were saying you wanted the firmware update. For that, you need a computer.

If you're trying to tell me you keep your home lab up-to-date without a computer, you have far more patience than I do. Keeping my systems up-to-date is far easier using a computer with terminal access. 🤷

Re: Cannot find T7i Firmware

jrhoffman75 — Thu, 29 Feb 2024 18:51:09 GMT

@clynch wrote:
I am a tech person, I have primarily worked in Fortune 100 Companies and spent 13 years at one of the big 3 Tech Companies. For my own personal use I setup and maintain home automation, whole house automated lighting, home security, Garage Doors, Media Server connect to all computer and TV’s, and Automated HVAC and all including remote access to all of that and the computers and other misc. hardware. I have directories full of downloaded drivers, manuals to maintain all of this stuff. In all this I find my experience with Canons Support site as the worst I have had with anybody’s support site especially from a big company like Canon. And then there is the armature support!
Canon should be doing much better for Support. And I have heard that many of the Camera Companies are moving to Android or other similar OS’s to drive new Cameras, Canon, you really are going to need to support your product so much better! For me this experience will be a big negative for buying any future Canon Photography Equipment.

Chuck Lynch

It took me all of 30 seconds to find the firmware and another minute to post my response to you showing you where it is. That's good enough support for my needs.

Re: Cannot find T7i Firmware

ebiggs1 — Thu, 29 Feb 2024 18:59:44 GMT

“I have primarily worked in Fortune 100 Companies and spent 13 years at one of the big 3 Tech Companies.”

Kinda makes you wonder doesn’t it?

Re: Cannot find T7i Firmware

clynch — Thu, 29 Feb 2024 19:42:06 GMT

I love how people chime in here and don't have Clue!
From the Canons Firmware download for my Camera

Firmware Version 1.1.0 incorporates the following enhancement:

1. Enables NFC connection with smartphones running Android 10 operating system. 
*For Android running v6.0 or later, use Camera Connect v2.7.10 or later.
*For Android running v5.0 or older, use a connection method other than NFC.

Plus I also don't have the previous Firmware Update 1.0.2 that should be included in this latest included 2 patches to protect your phone from vulnerabilities in the original cameras software.

Software Vulnerabilities can be a really bad thing!!

Re: Cannot find T7i Firmware

jrhoffman75 — Thu, 29 Feb 2024 19:35:42 GMT

@clynch wrote:
From the Canons Firmware download for my Camera
Firmware Version 1.1.0 incorporates the following enhancement:

1. Enables NFC connection with smartphones running Android 10 operating system. 
*For Android running v6.0 or later, use Camera Connect v2.7.10 or later.
*For Android running v5.0 or older, use a connection method other than NFC. 
Plus I also don't have the previous Firmware Update 1.0.2 that should be included in this latest included 2 patches to protect your phone from vulnerabilities in the original cameras software.

Firmware updates are inclusive. "Up to" means 1.02 or lower.

Re: Cannot find T7i Firmware

clynch — Thu, 29 Feb 2024 19:52:38 GMT

Ebiggs1 and jrhoffman75 thanks you so much for your personal expert critique

At least my problems where with a site and a company and I didn’t make it personal!

I guess my biggest mistake was thinking Canon was a competent company,

I am an Expert SQL Programer / Designer

This problem is being caused by likely one record in a database that should take like 2 minutes max to fix, but it appears to me Canon doesn’t care enough about support to fix it and instead has make the user find the secret way / fix around it etc. Wasting way more support users time multiplied by how many users than run across the problem. Like I said I did make the mistake of thinking Canon care about support and now I think that statement is not true!

They do know about this problem!