topic Re: EOS Utility App options are greyed out in Camera Software

EOS Utility App options are greyed out

futurenico — Thu, 18 Jan 2024 11:49:39 GMT

everything is greyed out

Today I was trying to connect my Canon M50 Mark ii with my MacBook Pro M1 Max. I wanted to add a filter like cinestyle on my camera. Unfortunately when I connected (with wifi and cable) my camera with my laptop, I was not able to select any of the giving setting (view picture). It's strange because I did it once already. I deleted the App and installed it again, doesn't work. Turned off my camera and then back on, doesn't work. I also made sure im in Manuel Picture mode (I also tried every other mode) but it doesn't work....
Im getting frustrated
Please help
Thanks in advance

Re: EOS Utility App options are greyed out

jrhoffman75 — Thu, 18 Jan 2024 14:25:37 GMT

See if the computer is asking permission to connect with your camera:

Can you connect to Apple Image Capture app?

Re: EOS Utility App options are greyed out

futurenico — Thu, 18 Jan 2024 22:01:21 GMT

Yes my computer is asking for permission..
I can not connect to Apple Image Capture app, because in can't download app from the App Store. I connected my camera once already with the same laptop....

Re: EOS Utility App options are greyed out

jrhoffman75 — Thu, 18 Jan 2024 22:38:11 GMT

Image Capture comes with the OS. It is in the Applications folder.

Did you authorize access?

Re: EOS Utility App options are greyed out

QuiKePhotogrphy — Wed, 14 Feb 2024 01:38:32 GMT

This suddenly happened to me too. It works fine on my other 13" MacBook Air. But on the 15" it connects to wifi on the EOS Utility 3 interface just fine, but all three options are greyed out and I can't do anything.

USB connection works just fine.

Re: EOS Utility App options are greyed out

BeesKnees — Sun, 25 Feb 2024 01:48:53 GMT

Using Image Capture and a card reader, get an error Preview can't open CR3 files. Any other ideas for importing CR3 files using a card reader onto a Mac Power Book. EOS Utility 3 doesn't work as everything is greyed out and security has been set to accept from identified developers.

Re: EOS Utility App options are greyed out

jrhoffman75 — Sun, 25 Feb 2024 02:46:41 GMT

Did you check if macOS recognizes your camera yet? You can check the Apple site.

Re: EOS Utility App options are greyed out

shadowsports — Fri, 20 Jun 2025 15:54:30 GMT

All,

Please help us by not co-mingling different hardware, different operating systems that utilize different connection methods.

Thread hijacking is not proper forum ediqiette. 🙂

Every users issue deserves its own topic and visibility. It also makes it easier for those of us helping to provide solutions and in turn helps others also seeking solutions. Please note a topic cannot be marked as resolved unless it is your own.

To start your own new topic, please follow this link. Thanks in advance.

https://community.usa.canon.com/t5/forums/postpage/choose-node/true/interaction-style/forum/override-styles/true