topic Re: How to solve cropped images taken in video modus in Camera Software

How to solve cropped images taken in video modus in DPP4

MichielJansen — Tue, 20 Feb 2024 13:49:26 GMT

I've taken pictures in video modus, due to a broken switch, so I had no option. I have raw files, which in finder say are 6000*4000 pixels, but in DPP4 I get a frame inside the picture (probably the video dimensions) and when editing the picture it's reduced to 6000*3376, so I'm missing quite a bit. How can I get these pixels back? Or get rid of the frame in the thumbnail?

Re: How to solve cropped images taken in video modus

Peter — Fri, 16 Feb 2024 13:30:03 GMT

Can you share an affected raw file?

Re: How to solve cropped images taken in video modus

shadowsports — Fri, 16 Feb 2024 14:41:38 GMT

@MichielJansen wrote:
I've taken pictures in video modus, due to a broken switch, so I had no option.......

Respectfully, the "broken switch" should be where you start.

Contact Support and get the camera repaired.

MyCanon

Re: How to solve cropped images taken in video modus

MichielJansen — Fri, 16 Feb 2024 15:13:28 GMT

Respectfully, what a useless reply. It's already been repaired. But it's hard to get somebody from Canon when your up a mountain and it happens and you need to take the pictures!

Re: How to solve cropped images taken in video modus

MichielJansen — Fri, 16 Feb 2024 15:19:11 GMT

It's to large to post here, so here's a link to the file.
Open file

Re: How to solve cropped images taken in video modus

Peter — Fri, 16 Feb 2024 15:44:41 GMT

Seems to force me to login. WeTransfer or GoogleDrive instead? If you choose Google Drive, don't forget to share the file in the settings.

Re: How to solve cropped images taken in video modus

shadowsports — Fri, 16 Feb 2024 15:48:22 GMT

@MichielJansen wrote:
Respectfully, what a useless reply. It's already been repaired. But it's hard to get somebody from Canon when your up a mountain and it happens and you need to take the pictures!

Sorry, but without any mention or reference, how could I possibly have known this. 🤔

Re: How to solve cropped images taken in video modus

MichielJansen — Fri, 16 Feb 2024 16:32:23 GMT

Wetransfer it is 🙂

https://we.tl/t-zwVIzfEDDe

Re: How to solve cropped images taken in video modus

MichielJansen — Fri, 16 Feb 2024 16:32:59 GMT

the: 'I had no option' gave something away.

And fixing the button did not fix my pictures!

Re: How to solve cropped images taken in video modus

Peter — Fri, 16 Feb 2024 16:41:20 GMT

I haven't checked with DPP yet, but everything is in the file.

Re: How to solve cropped images taken in video modus

rs-eos — Fri, 16 Feb 2024 16:37:42 GMT

Sorry, but your sentence of "I've taken pictures in video modus, due to a broken switch, so I had no option." does imply that the camera was indeed broken, so why wouldn't the recommendation be to fix it? You had not mentioned that you previously had it repaired, but that it broke again. Or, that your current situation precludes you from sending it in to repair and thus you need a short-term workaround.

People on this forum are only trying to help. So help us help you by being polite.

Re: How to solve cropped images taken in video modus

MichielJansen — Fri, 16 Feb 2024 16:54:37 GMT

Yeah I see. And I managed, but I still cannot open it the right way in DPP. I really want to edit it in DPP. I tried to make a copy, but that gives the same problems...

Re: How to solve cropped images taken in video modus

MichielJansen — Fri, 16 Feb 2024 17:00:19 GMT

I know people try to help, but I hate remarks which don't answer the question and are just 'mansplaining' (can't find another word for it now.

How could repairing the button help fix pictures previously taken?

Re: How to solve cropped images taken in video modus

Peter — Fri, 16 Feb 2024 17:09:13 GMT

Click "clear" in the crop module.

Re: How to solve cropped images taken in video modus

MichielJansen — Fri, 16 Feb 2024 17:29:08 GMT

I couldn't find 'clear' only reset. This didn't resolve the 'crop' made by the camera. In DPP it still gives the margine or crop lines.

Re: How to solve cropped images taken in video modus

Peter — Fri, 16 Feb 2024 19:41:50 GMT

Do you have the latest release of DPP?

Re: How to solve cropped images taken in video modus

MichielJansen — Fri, 16 Feb 2024 20:46:40 GMT

Yes I do.
btw. in darktable or affinity (which I use) I don't get these crop lines. But I need to work in DPP

Re: How to solve cropped images taken in video modus

FloridaDrafter — Sun, 18 Feb 2024 01:13:08 GMT

@MichielJansen wrote:

Yes I do.
btw. in darktable or affinity (which I use) I don't get these crop lines. But I need to work in DPP

I just opened your CR2 in DPP 4, opened the crop tool, clicked "Clear", and the crop frame went away, same as Peter. Windows 10 Pro, DPP ver. 14.18.10.0.

Newton

Re: How to solve cropped images taken in video modus

MichielJansen — Sun, 18 Feb 2024 08:57:36 GMT

Sorry, was to focussed on darktable and didn't see Peter switched to dpp again. It works thanks a lot.