topic Re: Trouble finding EOS Utility Software (for Mac) in Camera Software

Trouble finding EOS Utility Software (for Mac)

TinaOZ — Tue, 05 Dec 2023 14:21:05 GMT

I have just purchased a R5 camera. In reading the manual I understand that I need to download the EOS Utility Software yet when I following links from the manual to canon websites and follow links to software/R5 the EOS Utility software is not shown? Can anyone advise what may be the problem, as I seem to be going around in circles.

I am in Australia have a MacBook Pro on macOS Sonoma Version 14.1.1

Re: Trouble finding EOS Utility Software (for Mac)

Danny — Tue, 05 Dec 2023 14:26:37 GMT

Thanks for joining the conversation, TinaOZ! At Canon USA, we're only able to help customers here in the United States. For help in Australia, we recommend contacting our colleagues at Canon Australia. Your fellow Community members are still welcome to offer their advice.

Thanks for choosing Canon!

Re: Trouble finding EOS Utility Software (for Mac)

divella — Fri, 22 Dec 2023 22:51:02 GMT

I have the same issue here in the US. I have a Rebel T6 and had the utility on my previous macbook, but now cant fins a download for my new one.

Re: Trouble finding EOS Utility Software (for Mac)

Mike — Fri, 22 Dec 2023 22:58:50 GMT

Hi, divella!

All available drivers, apps, and utilities for the Rebel T6 are located here: https://canon.us/3v8F81Y

We hope this helps!

Re: Trouble finding EOS Utility Software (for Mac)

divella — Fri, 22 Dec 2023 23:10:40 GMT

So, there is none. Can you tell me if there will be?

Re: Trouble finding EOS Utility Software (for Mac)

divella — Fri, 22 Dec 2023 23:11:23 GMT

"There are no results for the OS Version you selected."

Re: Trouble finding EOS Utility Software (for Mac)

dan329 — Sat, 06 Jan 2024 21:57:38 GMT

they really don't support the mac platform. for my 5D Mark IV, the last operating system supported is over 3 years old. New machines won't even run on software that old. And the firmware updates they recently put out last year breaks functionality with macs. They know it ( as their their techs were able to recreate the problem last September ), but they aren't doing anything to correct the problem.

Re: Trouble finding EOS Utility Software (for Mac)

jrhoffman75 — Sun, 07 Jan 2024 13:20:58 GMT

If you are looking for macOS select macOS 13.

Re: Trouble finding EOS Utility Software (for Mac)

jrhoffman75 — Sun, 07 Jan 2024 13:24:21 GMT

What are you not able to find using macOS 13

Re: Trouble finding EOS Utility Software (for Mac)

dan329 — Mon, 08 Jan 2024 18:10:02 GMT

yes, I downloaded it, and it doesn't work.. I contacted Canon and their technicians were able to recreate the problem of it not working and promised new updates would come.. 3 months ago.. Now they are saying that it works fine, when it does not... suggested I try to install a 5 year old system on a new M2 laptop to make it work..

Re: Trouble finding EOS Utility Software (for Mac)

jrhoffman75 — Mon, 08 Jan 2024 20:59:05 GMT

@dan329 wrote:
yes, I downloaded it, and it doesn't work.. I contacted Canon and their technicians were able to recreate the problem of it not working and promised new updates would come.. 3 months ago.. Now they are saying that it works fine, when it does not... suggested I try to install a 5 year old system on a new M2 laptop to make it work..

Works fine for me. I run EOSU3 directly; I don't go through the EOSU startup screen.

I startup EOSU3 and then turn on the camera. Do you get a message to allow the USB device to connect? If you run Image Capture does it see your camera?

Macbook Air M2 w/Sonoma 14.2.1.

Re: Trouble finding EOS Utility Software (for Mac)

dan329 — Wed, 10 Jan 2024 17:29:18 GMT

I'm not using USB, I'm using WiFi to connect. I can usually connect via USB, but that doesn't work well for shooting in the studio.

Whether I connect directly or manually, it is the same issue. The software see the camera, but won't talk too it. All of my options are grayed out and it tells me it's not connected, when I can see it connected on the camera and the router.