topic Re: Canon EOS Utility in Camera Software

EOS Utility compatibility with both EOS 5D Mark III and EOS R5

mikethepike — Tue, 19 Dec 2023 13:44:41 GMT

I just purchased a new Canon R5.

I still have my 5D Mark III. I use Canon EOS Utility 2 to download photos from my 5D onto my Dell Computer.

Can I use this same EOS Utility 2 to download photos onto my computer? If so, how? I plug the R5 camera into the computer and it says it doesn't recognize my camera?

Do I need to download a different EOS Utility?

Any help with getting me started here would be appreciated.

Thanks

mikethepike

Re: Canon EOS Utility

jrhoffman75 — Tue, 19 Dec 2023 01:14:21 GMT

You need EOSU3 for the R5.

Download from the Canon support site:

Canon Support for EOS R5 | Canon U.S.A., Inc.

Re: Canon EOS Utility

marknotmarc — Tue, 19 Dec 2023 01:14:45 GMT

eos utility 3 works with my r5

Re: Canon EOS Utility

McFall — Fri, 23 Feb 2024 21:04:36 GMT

I am not able to get it to work with my older 5D mark 2

Re: Canon EOS Utility

Hazel_T — Sun, 25 Feb 2024 22:22:23 GMT

Hi McFall,

The EOS 5D Mark II uses EOS Utility 2. That is the only version of the software that would recognize your camera, so EOS Utility 3 will not work for your model. We no longer update EOS Utility 2, so it will not run correctly on current Windows and Mac operating systems.

For your camera we would recommend using a USB memory card reader to import photos to your computer. On a Windows computer you could use File Explorer to import the photos and on a Mac computer you could use Image Capture. Those two programs are built into your computer. If you need assistance with either File Explorer or Image Capture we would recommend contacting the maker of your operating system.

Re: EOS Utility compatibility with both EOS 5D Mark III and EOS R5

jrhoffman75 — Sun, 25 Feb 2024 23:27:23 GMT

I don’t believe this is totally correct Hazel. I have posted how to download and install EOSU2 via earlier (3.13 vintage) EOSU3 installers and have it running on an M2 MacBook Air macOS 14.3.2.

I don't have an earlier cameras I can't confirm connection, but the software does startup.

Re: EOS Utility compatibility with both EOS 5D Mark III and EOS R5

normadel — Mon, 26 Feb 2024 23:15:39 GMT

Right. EU 2 does too work on Windows including Windows 11. Mine is updated to version 2.14.20a. It is from 2015.

Easily found at:

https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1013119/~/eos-utility-2.14.20a-updater-for-windows