topic Re: Why doesn't canon update drivers for Mac OS? in Camera Software

Why doesn't canon update drivers for Mac OS?

whtw14 — Wed, 15 Nov 2023 00:35:01 GMT

I forgot that canon does not update drivers and updated to Sonoma 14.1.1 and there isn't a driver update yet. this is ridiculous and has me wanting to leave canon altogether. I use my canon to stream on my computer, streamyard and now i can't use it to stream and who knows when they will update. very frustrating

Re: Why doesn't canon update drivers for Mac OS?

shadowsports — Wed, 15 Nov 2023 06:36:20 GMT

Greetings,

It would be helpful if you could identify your Canon product for us. You mentioned streaming, so I suspect this is a camera. Are you using the webcam pro utility? More information is needed.

Re: Why doesn't canon update drivers for Mac OS?

siocone — Fri, 17 Nov 2023 11:59:36 GMT

to the first point (what the hell is this **bleep** that you have to pay for simple image transfer?
OK, let's leave that aside.
OSX 14.1.1 Webcam pro 2.0.30 in the problem the cam is not recognized after a lot of back and forth. but I can't find the camera in OBS, Skype, Teamviewer or anywhere else. It also doesn't appear in the system control under cameras (EOS 5d Mark IV) tethering cabel

Re: Why doesn't canon update drivers for Mac OS?

ebiggs1 — Fri, 17 Nov 2023 16:01:05 GMT

This is a Mac OS problem not a Canon problem. It happens every time Apple updates the Mac OS. As a Mac user you should be used to it. Just hope that's the only thing that doesn't work. Canon will address it as soon as they figure out what Apple has done.

Re: Why doesn't canon update drivers for Mac OS?

siocone — Fri, 17 Nov 2023 16:08:51 GMT

Clearly this is a Canon problem. Webcams of all types can still be recognized without any problems. And if Canon wants money for such a cheap tool, they should also work on making it work and then really without delay. Everything else is a pure rip-off

Re: Why doesn't canon update drivers for Mac OS?

ebiggs1 — Sat, 18 Nov 2023 15:12:35 GMT

The conflict did not come from Canon. It came because of Mac OS change. It is a common but certainly a problematic issue if you use a Mac computer.

Re: Why doesn't canon update drivers for Mac OS?

Waddizzle — Sat, 18 Nov 2023 17:11:03 GMT

This is a constantly recurring topic in these forums. Apple releases an OS update, which breaks apps and pre-existing codebase. It happens all the time, to smart phones a laptops alike.

Apple owners almost universally feel it is the responsibility for third party apps to immediately release updates to keep up with the constantly changing Apple Operating Systems. It’s not. Apple charges licensing fess to companies to develop spps for the Apple platforms. With each OS update that breaks existing apps, the third party companies must pay a new licensing fee to Apple before they upgrade their apps AND have it posted to the Apple Store.

BTW. It is the full responsibility of the end user to look before you leap. Do not be so eager to update your OS before finding out what impact the update will have on our apps.

Re: Why doesn't canon update drivers for Mac OS?

rs-eos — Sat, 18 Nov 2023 17:39:57 GMT

Unlike over 20 years ago, the fee for developing apps and applications with Apple is effectively zero. $99 per year for all Apple devices and an unlimited number of software titles.

There are two types of software companies out there. Those that are proactive and those that are reactive.

Apple makes all newer OS versions available as early as June of each year (developer previews, betas, etc.). Those companies that are proactive (like both my day job company and for my home business), will check if existing software has issues with the newer OS versions and plan accordingly.

We all know what happens with reactive companies.

Re: Why doesn't canon update drivers for Mac OS?

Waddizzle — Sat, 18 Nov 2023 20:25:22 GMT

“ Unlike over 20 years ago, the fee for developing apps and applications with Apple is effectively zero. “

I would beg to differ. I am talking about Corporate Enterprise, multi-seat licensing, not individual, single seat user licenses.

[EDIT] The development tools are indeed free for a single user. But Apple will still charge you license fee to post your app to the Apple Store.

MS Windows works the same way. You can download and install development tools for free. Microsoft charges you for the advanced development tools for multi-seat licenses that use the more feature-rich GUI and collaboration tools.

Re: Why doesn't canon update drivers for Mac OS?

rs-eos — Sat, 18 Nov 2023 20:21:17 GMT

It's now the same for all companies.

Re: Why doesn't canon update drivers for Mac OS?

Waddizzle — Sat, 18 Nov 2023 20:32:23 GMT

@rs-eos wrote:
It's now the same for all companies.

It is, except Apple breaks your codebase. If you want to post an updated app, then you are back to square one. You must go through the certification and licensing process all over again.

Re: Why doesn't canon update drivers for Mac OS?

rs-eos — Sat, 18 Nov 2023 21:58:46 GMT

Not sure where you're getting this information. I've been writing software for Macs and other Apple devices for over 30 years. At any rate, I still contend there are two types of software companies. Hopefully Canon can start to be more proactive in the future.

Re: Why doesn't canon update drivers for Mac OS?

siocone — Sun, 19 Nov 2023 11:17:31 GMT

i don't know why you tell it is an apple thing ... alle the other tool and treiber works but only canon makes problems... or i get an email were i get the info that i need to whait for the update sice new treiber was there. Like my Mimaki Plotter for Illistrator ... scanner, microfon, video kart soundcard all work ... so an problem von apple i don't think so...

Re: Why doesn't canon update drivers for Mac OS?

ebiggs1 — Mon, 20 Nov 2023 15:48:00 GMT

" Apple releases an OS update, which breaks apps and pre-existing codebase."

Yes they do and its a mess. I have no idea why Apple does this but the fact it happens is to any and all sorts of apps. It even affects peripherals like a printer. Whatever the root cause Apple needs to stop it.

I don't use a Mac but KU does. They are all Mac and software that is necessary for the students stopped working with Sonoma. However some apps are unaffected. Makes it seem like something more than a license process.

Re: Why doesn't canon update drivers for Mac OS?

japierce — Mon, 20 Nov 2023 14:34:38 GMT

Found this on an Apple Support page: https://support.apple.com/en-us/HT213969?cmdf=legacy+camera+mac+recovery "Starting in macOS Sonoma 14.1, only cameras and video output devices that use modern system extensions are supported on macOS. This modern software provides more secure and privacy conscious experience, including support for the camera privacy indicator — a green dot icon that displays in the menu bar while your camera is in use."

There is a work-around (in the support message), but I think I'll wait for Canon to update the driver.

Re: Why doesn't canon update drivers for Mac OS?

Waddizzle — Mon, 20 Nov 2023 14:52:52 GMT

I think you missed my point. “Look before you leap.”

If you update your OS with the latest update the day it comes out and your apps break, then I feel it is your own fault. Apple has been breaking their codebase with OS updates for year and will continue to do so.

Canon is not the only company to experience these types of issues with Apple.

Re: Why doesn't canon update drivers for Mac OS?

Stephen — Mon, 20 Nov 2023 15:07:52 GMT

This has actually happened to us. We did a bunch of massive updates based on dev releases of macOS back when Apple was switching to Intel. Everything was working perfectly up through the Release Candidate. Then when the OS dropped, something changed and all our updates were broken. We literally had to go back to the drawing board. Every single bit of our work for MONTHS was for naught. At that point, the business decision was made not to write software based off of beta software for Apple, because minor changes can have drastic repercussions.

Re: Why doesn't canon update drivers for Mac OS?

rs-eos — Mon, 20 Nov 2023 15:16:54 GMT

That was indeed unfortunate, and it can happen. However, it is still very much in a company's best interest to continue to do early testing. And file bugs with Apple as well during the pre-release time to ensure that when the OS is released to the public, they'll be a maximum chance of success for all.

Don't let one bad incident drive policy going forward.

Re: Why doesn't canon update drivers for Mac OS?

Stephen — Mon, 20 Nov 2023 15:34:55 GMT

Oh, I'm not saying the dev team doesn't start the process while an OS is in beta. They just don't release anything until after the OS has been finalized. We have a massive product portfolio - they have to ensure everything works as it should!

Re: Why doesn't canon update drivers for Mac OS?

ebiggs1 — Mon, 20 Nov 2023 15:51:22 GMT

"i don't know why you tell it is an apple thing ..."

Because it is, that's why! I can tell you right now it will happen again with the next Mac OS update.