topic Re: Camera Connect App (Android) says EOS R50 is not supported in Camera Software

Camera Connect App (Android) says EOS R50 is not supported

OneAndOnlyKelly — Tue, 05 Dec 2023 15:39:27 GMT

Just got my R50 a couple days ago. Started up and it prompted me to get the Camera Connect app so that the camera and my smart phone can interact. Downloaded the app and went to put in my Camera information, the R50 is not listed in the supported camera's page. The app says it was last updated November of 2022, but I can find YouTuber's videos showing how to make the two interact. Eventually we got them to talk a bit, only for the app to say that "This camera is not supported"... WTF

My wife, tech support, thinks maybe the app had been rolled back at some point to a version that was before the R50 was added to it. Very sour note to start a new relationship with...

Re: Camera Connect App (Android) says EOS R50 is not supported

jrhoffman75 — Tue, 05 Dec 2023 17:41:44 GMT

Google Play Store shows a Sept 2023 update.

Re: Camera Connect App (Android) says EOS R50 is not supported

OneAndOnlyKelly — Wed, 06 Dec 2023 14:45:54 GMT

Okay, I was able to find that date on the Google Play store. It does not, however, help with the understanding on why the app does not seem to support the R50 currently. I verified that the EOS R50 is not in the list of supported cameras (screen shot included)

Re: Camera Connect App (Android) says EOS R50 is not supported

jrhoffman75 — Wed, 06 Dec 2023 14:57:06 GMT

It does show up in the iOS version, so you probably need to contact Canon support directly.

Re: Camera Connect App (Android) says EOS R50 is not supported

shadowsports — Wed, 06 Dec 2023 15:48:56 GMT

Greetings,

The R50 is supported on Android. I have v3.1.10.49 (build 1396)

Re: Camera Connect App (Android) says EOS R50 is not supported

OneAndOnlyKelly — Thu, 07 Dec 2023 14:21:04 GMT

version on the Google Play store is 2.9.20.18, so that works with the theory that there was a roll back at some point

Re: Camera Connect App (Android) says EOS R50 is not supported

shadowsports — Thu, 07 Dec 2023 14:39:27 GMT

Hi,

I'm not seeing the "rollback" you mention. Wonder if it has to do with your S21? Try uninstalling, restarting your phone and grabbing the app again.

Re: Camera Connect App (Android) says EOS R50 is not supported

jrhoffman75 — Thu, 07 Dec 2023 14:34:02 GMT

@OneAndOnlyKelly wrote:
version on the Google Play store is 2.9.20.18, so that works with the theory that there was a roll back at some point

Based on Rick's posts, is there perhaps a device/Android OS compatibility on your phone? Just aa guess since I am an iOS guy.

Re: Camera Connect App (Android) says EOS R50 is not supported

OneAndOnlyKelly — Thu, 07 Dec 2023 14:43:05 GMT

Okay, I have a Lenovo tablet running android and downloaded the app onto it. The R50 does show on my tablet (not sure why I didn't think to try that). So my problem apparently is due to the age of my phone and the version of Android I can run on it. Thanks everyone for the assist!

Re: Camera Connect App (Android) says EOS R50 is not supported

boreynolds — Wed, 03 Apr 2024 12:07:52 GMT

I see the R50 listed but, I STILL CAN"T GET IT TO WORK.

Re: Camera Connect App (Android) says EOS R50 is not supported

jrhoffman75 — Wed, 03 Apr 2024 12:46:38 GMT

@boreynolds wrote:
I see the R50 listed but, I STILL CAN"T GET IT TO WORK.
Bo

Community Guideline:

Do not post comments in ALL-CAPS. Canon reserves the right to remove or request changes to these comments.

Admittedly it's not all caps, but this seems to be a trend with your postings.

Re: Camera Connect App (Android) says EOS R50 is not supported

John_Q — Thu, 04 Apr 2024 23:20:15 GMT

Hello boreynolds,

I'm not sure where you are running into issues with the smartphone connection setup, but I have attached a copy of the user's guide HERE for more reference. It walks you through the process starting on page 559. I hope this is helpful.

Re: Camera Connect App (Android) says EOS R50 is not supported

OneAndOnlyKelly — Fri, 05 Apr 2024 15:46:27 GMT

My issue is due to the age of my phone and the maximum version of Android it will support.

Re: Camera Connect App (Android) says EOS R50 is not supported

boreynolds — Thu, 19 Mar 2026 14:21:33 GMT

That's very weird. I've been using the connect app with my R50 and Galaxy S23 plus for 2-3 years. Works great.

Re: Camera Connect App (Android) says EOS R50 is not supported

boreynolds — Fri, 20 Mar 2026 21:44:25 GMT

You're right, I apologize. I'm a Boomer so.......Smalls from now on

Re: Camera Connect App (Android) says EOS R50 is not supported

boreynolds — Fri, 20 Mar 2026 21:55:06 GMT

I appreciate it and yes it worked. Thank you!