topic Re: DPP 4.13.10 no longer opening in Camera Software

DPP 4.13.10 no longer opening

CDR — Mon, 25 Jan 2021 08:54:22 GMT

Morning all not sure if anybody can provide any guidance - I have been using this program for a while now on Win 10 and its been fine. This weekend I brought in the latest photos / videos from my R5 and a 7D11. I started editing a few pics and then noticed that it was becoming a little unstable - when I changed the folder and said yes for save for all I would have a few 'file not found' issues - did not think too much of it, went away and then came back and tried to restart DPP - the logo came up but then the application sat there and did nothing? I can see the app allocated some memory to itself but CPU activity was zero!

I then decided just to uninstall and reinstall but that didnt help - I then downloaded 10bit uninstaller and removed all the Canon apps and reinstalled these but still no joy - just remains the same - any ideas would be much appreciated?

Re: DPP 4.13.10 no longer opening

jrhoffman75 — Mon, 25 Jan 2021 14:34:53 GMT

Welcome to the forum.

You could try this:

Fix problems that block programs from being installed or removed (microsoft.com)

When I was having problems with DPP, before I new of that link, I used the CCleaner (free app) registry repair tool - that fixed my problem.

Re: DPP 4.13.10 no longer opening

CDR — Mon, 25 Jan 2021 14:54:07 GMT

Much appreciated

Tried that and restarted but unfortunately, the issue remains the same.

Re: DPP 4.13.10 no longer opening

jrhoffman75 — Mon, 25 Jan 2021 14:57:12 GMT

Did you try CCleaner as well?

Re: DPP 4.13.10 no longer opening

CDR — Mon, 25 Jan 2021 15:04:48 GMT

Yes I did thanks,

CDR

Re: DPP 4.13.10 no longer opening

shadowsports — Mon, 25 Jan 2021 15:13:17 GMT

Greetings,

As a test, consider trying to run the software under a different user profile

Are you running any 3rd party antivirus?

If neither of these yeild a different result:

I suggest you try System Restore and choose a prior point in time when the software worked on your system.

Re: DPP 4.13.10 no longer opening

CDR — Tue, 26 Jan 2021 06:18:31 GMT

Thank you very much - I created a new profile and DPP works perfectly from the new profile! Seems like this a Win 10 profile issue and as I understand it the only way I can correct is to use the new profile - correct?

CDR