topic Re: EOS R5 VR Utility Glitch in Camera Software

EOS R5 VR Utility Glitch

No1umfan — Thu, 12 Oct 2023 03:21:21 GMT

Since version 1.3 of VR utility I am not getting a correct video file on export. Exporting in HEVC 4:4:4 10 bit. the final file is very small, under 10 Mb for a 2 minute video instead of the usual 7 to 10 Gb. when playing the file all I have is audio, no video.

Re: VR Utility Glitch

Nick2020 — Wed, 11 Oct 2023 05:29:00 GMT

Hi No1umfan,

Thanks for checking in.

To help us get a better sense of what you're facing, we'd like to get some additional details.

What camera are you using?
Are you seeing similar results with multiple clips?
What happens if you try a different export option?
What operating system is your computer running?
Does it make a difference if you uninstall and reinstall VR Utility?

Re: VR Utility Glitch

No1umfan — Wed, 11 Oct 2023 15:10:12 GMT

I tried uninstalling and reinstalling version 1.3. Didn’t fix the issue. Same problem is occurring and all of my clips taken with an R5. I’m using windows 11 with a Nvidia 4060 video card and an Intel I7 processor. Also, changing export settings did not solve the issue.

Re: VR Utility Glitch

Hazel_T — Wed, 11 Oct 2023 22:30:15 GMT

Hi No1um3fan,

One thing to double check would be if you are starting the software in the subscription form or if it is running the non-subscription version. When there isn't an active subscription it does limit the length of output videos, resolution, and export types. Since you aren't getting the larger files that could be the cause. We have information on how to activate the subscription listed HERE.

Re: VR Utility Glitch

No1umfan — Thu, 12 Oct 2023 03:19:15 GMT

If I click the vr Utility icon it just launches the program. I don’t get sent to the subscription plan page.

Re: EOS R5 VR Utility Glitch

No1umfan — Thu, 12 Oct 2023 04:06:35 GMT

I went back and tried exporting in h264 and that worked so there is some problem with the hvec codec. I have run the hvec activator program by the way.

Re: EOS R5 VR Utility Glitch

No1umfan — Thu, 12 Oct 2023 04:21:49 GMT

It looks like the problem is when you apply the stabilization option. When that option is chosen the exports do not contain any video. Just audio. No matter which codec you use.

Re: EOS R5 VR Utility Glitch

No1umfan — Thu, 12 Oct 2023 06:06:14 GMT

Further update. Hevc codec does not work in any situation.